Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,188 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After one driver didn’t leave us enough time to answer the door the subsequent delivery the next day was very efficient and the new hob arrived In very good condition.”

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Posted 4 years ago

“Prompt delivery quicker than expected. Good product. No hassle. Would prefer cheaper delivery charge.”

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Posted 4 years ago

“Prompt service, kept me updated and delivered ahead of time”

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Posted 4 years ago

“Excellent service and fast delivery”

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Posted 4 years ago

“Delivered as promised. Dehumidifier is working well. Thankyou”

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Posted 4 years ago

“Speed of delivery was great and parcel arrived safely in the manufacturers box only. Appliancesdirect should make it clear on their website that search engine price excludes VAT. Their delivery charges also incur VAT on the final invoice.”

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Posted 4 years ago

“Great service, good delivery information and fast service”

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Posted 4 years ago

“My new fridge arrived the following morning after ordering; great service. One minor complaint; I paid to have the old one removed but the driver explained that with the current situation that wasn’t possible. Swift apology and refund from AD but It would have been better to have known in advance and not charged. Otherwise very good service indeed.”

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Posted 4 years ago

“Ordering, delivery and price all good. Only slight issue was that the packaging was damaged but the coffee machine was not and I’m pleased with it.”

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Posted 4 years ago

“The appliance we purchased was delivered in a short lead time. The men that delivered it were very helpful and courteous. I will order again from them.”

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Posted 4 years ago

“I have no problem with appliances direct, or my oven, but the delivery was terrible. It was a day late but no-one told me till I phoned up on the first night. When it finally did get to me the men were good. But 2 days off for one delivery, not happy.”

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Posted 4 years ago

“Products came really quickly. The day before they said it would be. Luckily with lock down, someone was home”

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Posted 4 years ago

“Have purchased before through Appliances Direct and they did not disappoint again. Good service, easy to use website and product exactly as described. Highly recommend.”

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Posted 4 years ago

“Very quick and friendly service. Delivery slot was 2 hours and they came when they said. Very pleased”

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Posted 4 years ago

“Good delivery up our steps and good contact made. Friendly drivers.”

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Posted 4 years ago

“Very fast delivery even over New Year. Tv is fine, too early to comment on reliability.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Happy, competitive price, quick delivery time, good communication thank you”

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Posted 4 years ago

“Ordered washing machine, delivered 24 hours later. Delivery chaps really polite and helpful Very happy”

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Posted 4 years ago

“Item as described and arrived promptly. I chose them as they were offering a 1 year warranty on what I can only assume was a display phone. Only time will tell if I've made the right choice but everything's great so far.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,188 reviews