Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toilet seat we ordered arrived damaged, almost certainly during transit as the corner of the carton was broken off and the seat corner broken as well. We contacted customer support who were very helpful and arranged for a replacement to be delivered the following day. There was no hassle and the service was excellent. The courier was efficient and gave a timed delivery slot.”

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Posted 5 years ago

“Arrived on time . As promised.”

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Posted 5 years ago

“Goods received after some delay.”

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Posted 5 years ago

“Very happy with Appliances Direct, not at all happy with the company you use to deliver your good, I'm talking about ArrowXL. I paid to have my old washing machine taken away after new one was delivered. It was not. Told by driver a different van would collect and take away the old machine, this did not happen.Contacted ArrowXL and informed that they have not been disposing of old appliances since last March. Contacted Appliances Direct and informed that this was not the case, and a pick up of the old machine was arranged for 13th April, a fortnight hence, so I now have an old washing machine sitting on my driveway for the next two weeks. As I have said very happy with Appliances Direct not with ArrowXL. Would strongly suggest you look into changing your courier company. The terrible service they provide can only rub off against yourselves, which can only do your company harm. I sincerely hope ArrowXL do pick up my old washing machine on 13th April if not I shall be forced to ask yourselves for a refund of this service which I have already paid for. Please do yourselves a favour and find a more reliable courier company who do not lie to YOUR customers.”

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Posted 5 years ago

“I was very pleased with my product and the delivery service was excellent.”

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Posted 5 years ago

“The freezer was delivered on time and, so far, seems to be working perfectly. However, given that I specifically bought one to keep in a brick shed in my garden and that the description on the site said it was suitable for this, I was annoyed when I was told that the warranty would not be valid if I was keeping it in my shed.”

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Posted 5 years ago

“Apart from mixup on delivery date, which was sorted quickly, once noticed on tracking app, and a then a small refund given for inconvience of having to phone them, it was all good.”

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Posted 5 years ago

“All goid thank you. No hiccupps”

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Posted 5 years ago

“very fair price and a good service”

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Posted 5 years ago

“If I was reviewing the product and price only, I’d have given 5 stars. I dropped a star however as I chose a specific day for a delivery on the drop down menu provided, as it was the only day everyone would be home to receive the delivery. The next day I received an email from the courier telling me that had the item on the van and it was out for delivery that day!! Why ask what date I want delivery if you’re just going to delivery when you fancy? That said...the air con unit is brilliant. Easy to install and doing a great job for a brilliant price.”

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Posted 5 years ago

“Delivered on the exact day I chose, delivered early morning in the two hour time slots.”

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Posted 5 years ago

“Good customer service, was slightly upset when my order was being pushed back a month however in the end it actually came early so was very pleased!”

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Posted 5 years ago

“The online purchase and delivery experience was good, with the washing machine arriving when scheduled and without damage. So far (only 6 washes), the Haier HW80-B14636N has performed well. However, there were (and still are) inconsistencies in the information about the washing machine on Appliance Direct's website regarding its warranty (is it 2 or 5 years?). My queries about this were responded to in a timely manner by the Appliance Direct customer service team but they could have been clearer in their communications.”

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Posted 5 years ago

“Very happy with the delivery.”

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Posted 5 years ago

“Great no problem at all . Delivery men came within time frame all good”

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Posted 5 years ago

“Price and delivery excellent”

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Posted 5 years ago

“Ordering and paying no problem but not impressed with delivery driver not being able to find the address. Not as if it was up a hidden country lane but a big sign written industrial building. Why don't you get your driver's to put the What 3 Words app on their phones.”

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Posted 5 years ago

“First time user of appliances directi i found them very obliging & helpful.”

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Posted 5 years ago

“Delivered on time as promised by friendly staff”

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Posted 5 years ago

“Was happy to pay a bit more and order from Appliances Direct rather than buy my item at a cheaper price from Amazon, as I wish to avoid that company. Appliances Direct's website said delivery would be by DPD and I would be allocated a 1 hour delivery slot. This definitely influenced my decision to buy from Appliances Direct. However, DPD was not the delivery company! I was not happy on delivery day to receive a message from Amazon Delivery at midday saying they were delivering my parcel - and delivery would be any time that day. It arrived just before 9pm. I like the item I bought but feel let down by Appliances Direct. Next time I might as well purchase from Amazon (despite not wishing to) as that's the company that was used anyway.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews