Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the fire we had from them. We had our delivery put back twice due to stock issue. The actual delivery was good though. No damages on the fire as was packed really well. Happy to have it finally on the wall.”

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Posted 4 years ago

“Item in stock for collection which was handy as it was a replacement for a customer so it meant they weren’t having to wait around for delivery. However due to Covid restrictions allow plenty of time if collecting as Elland warehouse was busy.”

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Posted 4 years ago

“Very speedy delivery”

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Posted 4 years ago

“Admittedly I bought a refurb but still an excellent price and TV as new! Next day delivery with updates to let you know when it would be delivered. Very happy with product!”

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Posted 4 years ago

“Not the cheapest (some other companies cost £2 less) but order and delivery were both effected perfectly.”

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Posted 4 years ago

“item arrived early as promised, thank -you”

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Posted 4 years ago

“Delivery just before expected, lifted into house , but unable to unpack & connect up because of Covid. Service good & friendly "”

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Posted 4 years ago

“Appliance as described and arrived on time. Excellent up to the minute contact with the delivery company.”

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Posted 4 years ago

“On time, only hitch was not able to install because of Covid, but did lift the dryer into the house for us.”

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Posted 4 years ago

“everything satisfactory, thanks.”

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Posted 4 years ago

“Product is a thing of beauty and seems to be working perfectly. Delivery was on time, but only one guy and it really needed two as I had paid for my old fridge to be taken away and I found myself having to help lift it down the outside steps (after having to move it across the kitchen and hall to the door myself because no one allowed inside due to Covid) I am a 60 year old woman and it was at the limits of my strength so it wasn't ideal.”

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Posted 4 years ago

“Well priced, good stock availability, easy order process, fast delivery.”

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Posted 4 years ago

“Great price and delivery on the day stated. Only issue was the delivery slot was 8am to 8pm so had to arrange to be in for the full day and the delivery arrived just after 4pm. Other than that Great service.”

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Posted 4 years ago

“Great prices and good choice of high quality goods. Fast delivery”

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Posted 4 years ago

“After one driver didn’t leave us enough time to answer the door the subsequent delivery the next day was very efficient and the new hob arrived In very good condition.”

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Posted 4 years ago

“Prompt delivery quicker than expected. Good product. No hassle. Would prefer cheaper delivery charge.”

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Posted 4 years ago

“Prompt service, kept me updated and delivered ahead of time”

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Posted 4 years ago

“Excellent service and fast delivery”

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Posted 4 years ago

“Delivered as promised. Dehumidifier is working well. Thankyou”

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Posted 4 years ago

“Speed of delivery was great and parcel arrived safely in the manufacturers box only. Appliancesdirect should make it clear on their website that search engine price excludes VAT. Their delivery charges also incur VAT on the final invoice.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews