Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived within 48 hours, standard post. Easy to order online. Reasonably priced item.”

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Posted 4 years ago

“The remote control does not work. Could you please send me another. Apart from that the service was good”

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Posted 4 years ago

“After being given 3 delivery dates through December I was not happy at the prospect of not having my freezer by Xmas. However a phone call from a very nice lady assured me that it would definitely be here on the 15th which restored my faith. Following that I was kept informed as to the exact time allowing me to plan my day. Now very happy with a full freezer for Xmas.”

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Posted 4 years ago

“Very happy with the product but your courier let the side down. Was promised next day delivery waited in all day Saturday. No courtesy call from the courier to let me know it was delayed Until Monday.”

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Posted 4 years ago

“Efficient service. Good price. A smile from delivery man would have pushed rating up to 5 star”

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Posted 4 years ago

“HOTPOINT FLAT BED MICROWAVE Product on shelf in Curry's, but out of stock and no delivery date available!!! Ordered from Appliances Direct from the Curry's shop,£ 30 cheaper also. Very Good Customer support before and after delayed delivery, DPD ISSUE!!!! Paid for next day delivery, which I thought was ambitious at 6p.m., arrived on the 3rd day, but delivery charges have been refunded following telephone call.”

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Posted 4 years ago

“The ordering was easy, the appliance is awesome but the deliver courier needs looked at. Paid for next day delivery, Saturday, no show, no email or text to explain why, tried to call Monday but only automated service, prebooked for Tuesday, they tried to deliver Monday when I was out! Want to order a range cooker and an American fridge freezer but who knows when I’ll get it? Might just pay extra elsewhere and get it delivered to suit me”

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Posted 4 years ago

“Top banana service!”

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Posted 4 years ago

“Reasonable price , easy to order. I ordered through ‘Which?’ Weblink. Speedy delivery ( although slightly delayed ) Pleased with item. It does the job well.”

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Posted 4 years ago

“Ordered wine cooler online, no issues, however delivery subsequently delayed twice. Kept informed throughout, except on delivery day, no phone call received 30 mins before as email/text indicated. Would not hesitate to use them again though”

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Posted 4 years ago

“Appliance delivered as promised. Customer service kept me updated all the way. The price was reasonable but they do charge for delivery. Overall I'm pleased with the cooker and service”

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Posted 4 years ago

“From start to finish, cannot fault Appliances Direct for the delivery service we received, keeping us informed right up to the "one hour window" for delivery! Very satisfied!”

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Posted 4 years ago

“The item was delivered next day as expected. The only negative is the delivery was very early in the morning without a prior call from the delivery team when it was booked for later in the day”

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Posted 4 years ago

“Was impressed with a speedy delivery of item ,delivery was hassle free and we were well informed .”

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Posted 4 years ago

“Brilliant service from start to finish. Couldn’t fault them whatsoever”

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Posted 4 years ago

“Delivered what we wanted and when we wanted. We were contacted with our 2 hour delivery window, and within 15 mins of the window starting our new dishwasher had arrived”

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Posted 4 years ago

“Purchased a bravia tv, delivery perfect, delivery guy perfect. 1 issue, appliances direct advertise this tv has having a dual position stand. It is not, the stand is only available to be fitted in the wide position. Annoying as I now have to get a new tv cabinet.”

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Posted 4 years ago

“Next day delivery.with excellent price excellent abac dehumidifier only disappointing thing,bit noisy.but that could be how they work”

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Posted 4 years ago

“I would have left 5 stars had the delivery been on the day stated on the tracker. Delivery driver told me she had too many parcels on her van and had to take mine off. No problem normally but we were waiting to drive the item to Somerset so delayed us by one day. Product was as described and very easy to fit, would use company again.”

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Posted 4 years ago

“Recommend. Had the products I wanted in stock, delivered fairly quickly and delivery drivers were a great help. Only downside was costly delivery.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews