Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,155 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the appliance however the instructions to set the clock is wrong in the instructions”

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Posted 6 years ago

“Hassle-free shopping. Just the way I like it!”

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Posted 6 years ago

“Great Service. Very Happy Thankyou”

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Posted 6 years ago

“Great service. Great delivery men. The main problem is that the wire on the plug isn't long enough to reach my plug point so I have had to use an extension lead which is not ideal particularly in a kitchen. The wire I doubt would reach many plugs as it is very short. Only if you had a plug point immediately behind your fridge and that isn't very good for easy access. Might be an idea if you advertise the length of the electrical wire on your advert.”

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Posted 6 years ago

“Struggled with a delivery day to match a day when someone would be in, apart from that the service was very good, the delivery men unpacked the fridge freezer and put in place, with just my wife in these men went above and beyond, and a great thanks goes to these men.”

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Posted 6 years ago

“Very good customer service. Did not rate there delivery service (they use a few different one's) would use this company again .”

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Posted 6 years ago

“Quick delivery excellent transaction”

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Posted 6 years ago

“No problem at all dealing with you. I hadn’t realised how far the depot was from your showroom. I wasn’t happy using your ‘help line’ and found it infuriating and frustrating. After negotiating interminable options nobody answered. I only wanted to know the opening times. Had I spent more time with the web site I could have found them. Appliances all excellent and faultless. Will use you again but hope I never have to phone you.”

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Posted 6 years ago

“Thrilled at the price and thrilled that next day or Saturday delivery was offered. Needed items ASAP as new kitchen being installed Not thrilled with the constant change of delivery dates One item did arrive on time”

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Posted 6 years ago

“Good service. Advised re order and delivery every step of way. Men left bit of packaging behind but not a real issue”

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Posted 6 years ago

“Order an integrated slimline dishwasher and although i have not tried out completely it seems to be doing the right things.”

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Posted 6 years ago

“Polite foreign delivery men.”

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Posted 6 years ago

“good product at a good price. Ordering on line was simple, delivery was as prompt.”

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Posted 6 years ago

“I have not as yet had my cooker connected. As it was not delivered on the date specified, iwas told the delivery amount would be refunded. The delivery was £19 plus, but i was only refunded £10, please explain”

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Posted 6 years ago

“The oven was delivered and unpacked by the two delivery guys. The oven is for my elderly parents and so I'm hoping will help them.”

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Posted 6 years ago

“An impressive bread maker with an impressive price. Arrived on time and was left in the place I designated. I must admit that this is the third bread maker I've owned, having worn out the previous ones. I think this one will last a bit longer.”

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Posted 6 years ago

“Very good service, good communication and delivered as promised. Brilliant washing machine as described and at great price, thank you. Only quibble with follow up call when they want you to take longer product guarantee, but caller was lovely”

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Posted 6 years ago

“I am very happy with the item I bought. Very good quality of the item. The only one note I have is that I paid for the next day's shipment in click & collect order and unfortunately the parcel was picked up 3 days later:(”

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Posted 6 years ago

“Having been let down by delivery dates from other online retailers, I confirmed the item with appliances online was available and could be delivered on time, which it was. Not the cheapest but competitively priced and delivered on time which was my priority.”

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Posted 6 years ago

“Service was very good item arrived as described On time and the driver even rang 10min before delivery very happy Great TV at great price”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,155 reviews