Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,171 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service from order to delivery.”

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Posted 6 years ago

“Very helpful person when I went to collect my goods. Would buy from them again as price and service are excellent.”

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Posted 6 years ago

“2nd time i have purchased from this company i used for the second time because i was so impressed with my first purchase and they didnt disappoint great for price and quality”

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Posted 6 years ago

“very happy with my hob thanks again and what great value for the money”

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Posted 6 years ago

“Very good service with a fast delivery. Well done xxx”

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Posted 6 years ago

“Our tumble drier arrived on the spray stated and within the timeframe given ( just). The delivery driver was pleasant and took it into the utility room for us, having unpacked it and checked it was undamaged. He took all the packaging away for us.”

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Posted 6 years ago

“very quick and efficient”

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Posted 6 years ago

“Easy to order online and customer service staff are really helpful. Will definitely buy from them again :)”

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Posted 6 years ago

“in all great service would buy a gain”

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Posted 6 years ago

“Cannot fault excellent service from beginning to end.easy and delivered when promised.great oven better than expected for price fitting simple .”

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Posted 6 years ago

“Excellent fast efficient no hassle service , just what I needed when tumble dryer broke in high season bed& breakfast 😝 Delivery men were also very pleasant & helpful 👍🏼 I will definitely use appliance direct in future 😀”

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Posted 6 years ago

“Brilliant service - guys who delivered my washing machine negotiated several access hurdles with grace and good cheer. Actually more delighted with them than a john lewis driver last week. And given price difference am impressed.”

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Posted 6 years ago

“Great service. Really happy with my tumble dryer”

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Posted 6 years ago

“My dryer died so I desperately needed a new one and fast I couldn’t fault them I shopped around for a dryer I found they couldn’t be beaten on price. No hassle while ordering and was delivered with no problems. The person that delivered it was really helpful and I can now catch up with all my washing and drying. I ordered the Hotpoint Aquarius 7kg”

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Posted 6 years ago

“Excellent value and service with great, timely, delivery! Thank you!”

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Posted 6 years ago

“Excellent, ordered on the Friday, delivered on Saturday within a two hour time slot so I didn’t have to wait in all day and my old appliance was taken away. Delivery guys carried machine in so no trying to manover trolley over different floor levels. Highly recommend, quick, stress free and all done with a smile 😁”

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Posted 6 years ago

“An absolute pleasure to deal with 👍”

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Posted 6 years ago

“Had two under counter freezers.pick up was easy and fast and both working well”

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Posted 6 years ago

“Great service! Bought my goods early for a new kitchen and they held them for me. Delivery was excellent with helpful delivery team, bringing them to my first floor flat.”

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Posted 6 years ago

“Ordering was easy. There were issues with the delivery company who failed to deliver when promised but Appliances Direct customer services were very helpful, refunded the delivery costs and resolved the problem quickly.”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,171 reviews