Appliances Direct Reviews

"Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space."

"Very quick dispatch and delivery. Would have been five stars but the packaging was not adequate for the weight of the item ( this may of course be the manufacturer's fault ). Rather than being in a box the AC unit was sat on a cardboard tray with a box sleeve over the top. This had separated in transit leading to damage to one of the castor wheels ( but not bad enough for me to cope with the hassle of returning it ). I really expect the manufacturer would have put nylon packing straps top to bottom to secure it, but there was nothing but tape holding it together. This makes me wonder if this box was a return or had previously been opened for some reason? The price I paid was not for a returned item."

"I order a few things from Appliances Direct as they were the most affordable option. The orders included 2 sinks, one a compost 1.5 sink and the other a stainless steel sink. The composite sink arrived in 2 pieces!! snapped in-between the sink sections (for this level of damage it must have been dropped from a significant height) and the stainless steel sink was badly dented in 2 places. Both unusable. They did refund the composite sink (after saying they wouldn't as I reported it over their 14 day period after delivery (I had left it boxed to protect it until it was needed for the worktop template - the lesson is always check immediately on arrival) and they did reluctantly replace the stainless steel sink. I also ordered a fridge freezer which arrived almost undamaged - only one small dent on the fridge door. I accepted this as it seems too much of a lottery to see if you will receive undamaged goods and a replacement could have had more damage, so a small dent may be the least of the problems."

"Delivery was quick and efficient. Delivery driver was friendly and helpful.\r\nIt was a shock to find that there was no cable on the oven, and disappointed that one of the wire racks was not welded."

"I am very unhappy as I have received a damaged product for the second time\u2014one grease filter of the kitchen extractor hood out of two extractor hoods, which I assume is due to transport. Despite my previous complaint to Customer Service (regarding 3 damaged grease filters out of 4 extractor hoods) and the promise of delivery within 5 working days, the same issue has occurred again with another hood.\r\n\r\nWhat should I do? Should I contact Customer Service again for a new replacement?"

"Excellent product and excellent service"

"everything was quick and easy when and how will the product arrive thanks again you are really good at what you do\ud83d\ude09\ud83d\ude09\ud83d\ude09\ud83d\ude09\ud83d\ude09\ud83d\udc4c\ud83d\udc4c\ud83d\udc4c\ud83d\udc4c\ud83d\udc4c"