Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,183 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,183 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“White knight tumble dryer fantastic at the moment lovely and quiet”

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Posted 7 years ago

“Great service, great fast delivery. No problems with the appliance so all good”

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Posted 7 years ago

“Ordered cooker & was delivered within 2days very good prompt service”

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Posted 7 years ago

“Great fast service. Next day delivery went smoothly. Item really good value for money and we are really pleased with our purchase. Would definitely recommend appliances direct.”

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Posted 7 years ago

“i'm very pleased with my purchase, Cedric.”

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Posted 7 years ago

“Vert efficient and informative = Not only kept the 2-hour time slot, but also kept us well informed for what part of the time slot.”

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Posted 7 years ago

“First time using this company and could not be any happier”

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Posted 7 years ago

“Prompt delivery, good product”

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Posted 7 years ago

“very friendly service when on the phone to check over my order, excellent products worth every penny and a fast delivery”

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Posted 7 years ago

“punctual delivery”

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Posted 7 years ago

“Everything went smoothly, very pleased with the product”

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Posted 7 years ago

“I used appliances direct several times now and am always pleased with the efficient service, great quality products and amazing prices.”

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Posted 7 years ago

“WAS NOT HAPPY WITH THE SERVICE . GOT A TEXT ABOUT 6.30 IN THE MORNING TUESDAY THE DAY BEFORE YOU WERE TO DELIVER THE APPLIANCES, WEDNESDAY, TO SAY WHEN THE WERE COMING. I ARRANGED FOR THEM TO BE FITTED ON THURSDAY, RECEIVED A CALL WEDNESDAY TO SAY THEY WOULD NOT BE GETTENG DELIVERED AS THEY DID NOT HAVE THEM YET . AND WOULD NOT BE GETTING DELIVERED TILL SATUARDAY. WHY ARRANGE FOR THINGS TO BE DELIVERED WHEN YOU DONT EVEN HAVE THEM. AND CONSIDERING WE PAID £50 DELIVEREY I THINK ITS TERRABLE THE WAY IT WAS DONE”

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Posted 7 years ago

“Delivered when said you would.Kept informed all the time of dispatch & delivery. Would certainly use Appliances Direct again.”

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Posted 7 years ago

“Deliverd on time and the date I was told”

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Posted 7 years ago

“Excellent service, very good delivery slot, would happily go to Appliances Direct again.”

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Posted 7 years ago

“Excellent delivery Excellent service from delivery men and prompt”

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Posted 7 years ago

“Wouldn’t use again, website said stock in place, confirmed in writing when order was placed for delivery in about 3 days. Only to receive email saying that they couldn’t deliver now and I had to wait another 2 weeks. When I enquiries the reason, they said it was a manufacturing delay?? IN STOCk surely means it is there not it is on order. Had no communication from them, had to chase myself eventually it turned up 3 weeks after order placed. Managed to get refunded for the delivery charge but still poor service.”

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Posted 7 years ago

“Item was in stock and was competively priced. Prompt delivery and as described on the website. This was my first purchase with Appliances Direct. Everything in order. Will shop here again.”

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Posted 7 years ago

“Good product at decent price, able to take away old product (at a price), friendly, efficient staff. Delivered on agreed date, within timescale.”

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Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,183 reviews