Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,169 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order,very helpful and good service,very pleased.”

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Posted 6 years ago

“Customer services was excellent! Had a problem with delivery when I chose the wrong date by mistake. CS was very helpful and promised to deliver the next day, even before the date there was available online. Only issue I faced was constant calls afterwards from the sales team trying to sell insurance. Had at least 3 calls!”

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Posted 6 years ago

“Excellent service, fast delivery, very good price. Delivery guys are extremely friendly and helpful would highly recommend”

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Posted 6 years ago

“Good price and efficient delivery.”

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Posted 6 years ago

“Fantastic service - delivered on time, great price - thanks....”

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Posted 6 years ago

“I called to make sure the next day delivery was available for the product I wanted to buy. The guy who answered the phone was helpful and gave me the information needed. I’m happy with the product and the service provided by Appliances Direct.”

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Posted 6 years ago

“I ordered a washing machine and it was delivered within 2 days as requested. The delivery men who also took away the old machine and installed the new one were very helpful as it was a difficult job due to the utility room being very narrow.”

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Posted 6 years ago

“Fast delivery. Good packaging. Excellent product”

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Posted 6 years ago

“I ordered a fridge on Monday and it arrived as agreed early on the Wednesday morning. I was kept updated about my delivery and the delivery team was friendly and helpful. I would definitely use again and would recommend to anyone.”

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Posted 6 years ago

“Excellent service, placed my order @1614 on a Wednesday and it was delivered and unpacked in my house by 1130 on Thursday. I would certainly recommend you which I have done to friends and nabours. Thank you for the outstanding service”

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Posted 6 years ago

“great ebayer”

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Posted 6 years ago

“Delivery on time, the delivery men were very polite, no problems whatsoever.”

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Posted 6 years ago

“They delivered when they said and very good at keeping me updated and great price for my Hotpoint fridge freezer,dishwasher & washing machine”

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Posted 6 years ago

“Fast delivery good quality item. Thanks”

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Posted 6 years ago

“Good quality products, excellent customer service by staff.”

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Posted 6 years ago

“Very pleased with our tumbledryer and dishwasher , very quick delivery within 2 days of ordering.”

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Posted 6 years ago

“Super product and very quick service, will use this company again.”

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Posted 6 years ago

“We found the whole process simple and straightforward. The information on the website is simple in the front page, but the other pages are comprehensive enabling you to short list your items and check the fit etc from the short list. The task of placing the order was simple and it was nice to be able to truly choose a delivery date rather than be told when was to receive it. This was important as we were replacing an oven that needed to be removed. The pickup of the old appliance is a sensible price, a lot cheaper than some councils charge these days. I have used appliances direct before and based on this experience I will use them again in the future”

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Posted 6 years ago

“Bought a Cubot camera from this company cheaper than I could have got it from China. The bonus being I collected it 4 miles from home.”

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Posted 6 years ago

“I purchased a Grade B Pixel 2 smartphone. It is like brand now. No scratches, nothing. Fully operation for half price. That was my first purchase & i'm very satisfied so far.”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,169 reviews