Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't pay for next day delivery but it came next day”

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Posted 6 years ago

“Great product and price. Fast delivery”

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Posted 6 years ago

“Excellent service friendly and on time.”

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Posted 6 years ago

“Brilliant service and price. Will use them again.”

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Posted 6 years ago

“Very few UK online based companies deal or deliver to customers based abroad. This was not a problem for appliancesdirect.co.uk. Managed to deliver a large item (a dehumidifier) to MALTA on time and at reasonable p&p charges. EXPATS.....DO TRY THIS UK BASED SITE.”

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Posted 6 years ago

“So helpful and professional. It was a pleasure to deal with them. Fantastic service and they did everything they said they would do”

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Posted 6 years ago

“I ordered my air con unit back in February and was told a date for delivery in April. Low and behold spot on delivered as promised.”

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Posted 6 years ago

“Delivered on correct day. Driver phoned to say would be 30 minutes, and they were. Very helpful and courteous, very very impresed”

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Posted 6 years ago

“Great choice of appliances at fantastic prices - delivery of goods was quick and on time and delivery staff very helpful and pleasant/ more than happy with service and quality of goods purchased”

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Posted 6 years ago

“Appliances Direct was recommended to me by my brother, and they didn’t disappoint.. website was easy to navigate and so much choice. I bought a dishwasher and I’m very pleased with it.. I was kept informed of my delivery and the delivery men were polite. I would use Appliances Direct again..”

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Posted 6 years ago

“Very helpful when ordering, delivery men friendly.”

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Posted 6 years ago

“Very pleased with the prompt service, exactly what I ordered, work's great couldn't be happier.”

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Posted 6 years ago

“Knowledgeable staff and fast delivery. Will use again!”

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Posted 6 years ago

“All excellent. Also resolved swiftly payment delivery charge query.”

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Posted 6 years ago

“First time I have ordered from this company, I definitely order again came on date and the time they said it would be here. Very pleased with my 32inch smart tv for bedroom.”

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Posted 6 years ago

“This order couldn' have gone any smoother. Simple ordering and then a follow up from Dennis Wilson who was patient, kind and funny. Everything Mr. WIlson explained happened at the right time, on the right day with absolutely no fuss, lovely. Please keep it up AD. I will certainly be recommending you.”

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Posted 6 years ago

“Prompt service good to deal with”

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Posted 6 years ago

“Very straightforward to order and to choose delivery options.. Drivers very friendy and helpfull. All round satisfaction here”

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Posted 6 years ago

“Excellent product at a competitive price, delivery was very quick and on time with no signs of damage. Delivery men did a good job of unpacking and positioned my new large fridge exactly as requested. Well done Appliances Direct, I will buy from you again.”

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Posted 6 years ago

“Ordered and delivered within days , good product, good communication, recommend highly”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews