Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,174 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Hotpoint Hob, it's really lovely, it made such a difference to the old one I had much more efficient, looks great. The guys that fitted it worked really well and took all the old hob and bits with them, they were very efficient and explained how the hob worked before they left. We are more than pleased with it and shall be considering ordering from this company again. Thank you”

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Posted 7 years ago

“I am pleased with my washer and with the after sale communication from Appliances Direct. I was updated on delivery regularly and the delivery team were polite and efficient.”

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Posted 7 years ago

“Pleasant efficient delivery drivers. Thank you”

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Posted 7 years ago

“On time, efficient and cheerful delivery team.”

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Posted 7 years ago

“Product as described, well packaged and simple to assemble. Delivery was excellent and kept informed at all stages. Would use AD again.”

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Posted 7 years ago

“Kept informed every step of the way, excellent delivery staff who did their utmost to help. Very pleased.”

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Posted 7 years ago

“Swift delivery. Excellent selction and value for money.”

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Posted 7 years ago

“I was surprised that the appliance I ordered, white cooker hood, was better than I was expecting.”

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Posted 7 years ago

“The right product at a competitive price and excellent delivery time.”

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Posted 7 years ago

“Appliances Direct were helpful, super efficient and offered excellent prices. I couldn't be more satisfied with their service.”

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Posted 7 years ago

“They didn’t, forgot a missing item in our order and then replaced it with the wrong piece”

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Posted 7 years ago

“Good price early delivery. Old appliance removed.”

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Posted 7 years ago

“I am happy because the service was excellent and I have the item I wanted”

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Posted 7 years ago

“Hassle free ordering. Confirmed order by telephone. Updated regularly. Good competitive price. Delivery was seemless.”

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Posted 7 years ago

“Had the appliance I wanted. Dealt with my order promptly. Delivered when they said. Happy with service provided. What more can you ask for?”

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Posted 7 years ago

“very helpful delivered on time”

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Posted 7 years ago

“Delivered on time. Kept us informed. No damage to goods. Pleasant employee. Ken Roper”

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Posted 7 years ago

“I ordered my dehumidifier on a sunday and it was delivered next day, very impressed. The product is fantastic, great quality and low energy consumption, exactly what I wanted”

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Posted 7 years ago

“The choice of quality products at the right prices will ensure that I am a returning customer”

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Posted 7 years ago

“Good service very happy with the product and the delivery service no complaints thank you.”

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Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,174 reviews