Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,078 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shortly, Banggood will go bust, it has no good reviews, they will take your money and send no goods.”

Helpful Report

Posted 6 years ago

“Banggood is the worst eCommerce store i have ever done business with, and what is even worse is the customer experience. I have ordered an electric scooter in May and 2.5 months later my scooter was still marked as shipped but not actually shipped, UPS verified this. Banggood told me to wait another 1 month instead of refunding me as they claim they do!! Never ever again from a Chinese website.”

Helpful Report

Posted 6 years ago

“The first orders went well, but then an order of expensive batteries I got 1 battery less than ordered and paid. After complaining I got some points as compensation, the order of the missing battery suddenly got very high shipping costs far more than the compensation points (4x). Shipping times are moderately good. But for every item I bought I did a review and it appears that when you have even the slightest negative mentioning, even if it is minor, the review will not be posted. So forget the reviews on Banggood, you only see the best with 5 stars only! The interesting ones are not visible! This I see as scam, so the one star only.”

Helpful Report

Posted 6 years ago

“ASSISTENZA BANGGOOD .E' la prima volta che scrivo una recensione sul servizio assistenza offerta da un'azienda... (banggood.com ) In sintesi: ho spedito un cellulare per la riparazione in garanzia per un problema nella messa a fuoco della fotocamera (cellulare nuovo, usato neanche 6 mesi) dopo 7 mesi, ripeto 7 mesi, a oggi: 15 luglio 2019 dopo decine di mail di sollecito ancora non me l'hanno restituito... perderò telefono e soldi, fate un pò voi. Non acquisterò mai più nulla da questa azienda. Sconsigliatissima e poco seri, al limite della truffa.”

Helpful Report

Posted 6 years ago

“Dear all Beware from Banggood I am sharing my experience with you as follows. I ordered many items ant the same day. But!! 1st order I ordered an item and pay for it but it reached me wrong item and I lost more than 50$. 2nd order I ordered many items and I received 5 off them defected (broken, missing parts) that cost me more than 66$. I contact BangGood regarding the items with pictures proves all my issues. The reply was 10$ refund!! While I spend more than 120$+shipping. Asked for returning the items and fully refund no answer back shame on you BangGood. Be careful all from this cheap company and no quality management. Best Regards To all”

Helpful Report

Posted 6 years ago

“I've purchased from a number of these Chinese mega tech resellers in the past (e.g. Gear Best, Geek Buying, etc) without any problems, but in my experience Bang Good is at the bottom of the pile - definitely one to avoid. If you do happen to gamble your money on these cowboys, whatever you do, don't take out their customs insurance. This is supposed to protect against being charged import duty - however, when you make a claim you will be met with a barrage of requests for documentation which you simply won't have. You'll never get your compensation. Items advertised as being well stocked often miraculously go out of stock after you pay for your order - and the refund won't be as much as you paid in the first place! Items are poorly packed and arrive in poor condition. If you contact them then you will undoubtedly experience shockingly bad customer service too. Read the other reviews on here before placing an order. Note also that many positive reviews for Bang Good have been removed from this review site as they were considered suspicious. You have been warned!”

Helpful Report

Posted 6 years ago

“Please be aware that Banggood is a criminal firm, headquartered in Dubai. Their only goal is to take your money, and they will succeed if you would deal with them. In my case, they sent me (from China to Canada) a wrong item after charging my card for $77. They sent it to me by FedEx though I paid for regular shipment and I did not ask for express delivery. The order was placed on June 6 and the wrong item, which I did not order and don't need, was delivered to me on the 19th (in two weeks by FedEx!). I was charged by FedEx extra $26 for delivery. It means I paid to both Banggood and FedEx but I received nothing for my money. Between June 24 and July 5, almost daily, I had correspondence with Banggood re: returning the wrong item or refunding. They said, "Customer need to responsible for paying the return shipping fees and if there are any customs duties when we receive the parcel, you will also be responsible for paying them." Returning the wrong item to China would cost me from $46 to $96. At the end of the day, (1) Banggood stole my money, (2) FedEx kindly agreed don't charge me for this delivery, and I lost $77. It is exclusively my fault because I did not read REAL reviews from REAL people who have dealt with Banggood. They are criminals.”

Helpful Report

Posted 6 years ago

“it appears that they block all negative reviews. I tried to post negative review few times due to low quality and none of them got posted. If negative reviews are getting blocked, then we can never trust to any review there and any seller. Will never buy anything there again.”

Helpful Report

Posted 6 years ago

“Be mindful of very poor warranty policy..they want you to send videos and pics of problems incl SKU and original shipping box/label which of course is not mentioned upfront and hence nobody can produce..just another way to say we don't honor warranties..would never buy from them again..was just a bit cheaper than Amazon but not worth it..”

Helpful Report

Posted 6 years ago

“I am a long term customer of BangGood. I have a VIP rating of 4 stars with them, having bought many items over many years. Bought Jumper Laptop for work & study etc. lasted only 3 months and then started breaking at the hinge area where laptop folds. Reported to Banggood with video & pics etc. They are very slow to respond and will only answer one email per day - the whole process lasting several months! Will not refund (only refund 1/2 of cost!) & wont repair. They will also block you from writing review on their website of the item.”

Helpful Report

Posted 6 years ago

“When ordered it said 2 days dispatch - wait for hrs to make on line contact - then told time after time in next 2 to 3 days - after weeks of waiting then told another 7 days - I was told lie, after lie, after lie - I have cancelled and now waiting for my refund - can not recommend.”

Helpful Report

Posted 6 years ago

“Beware of Banggood! They will never admit that their carrier has lost the package. No matter the PDF document proof the carrier willingly shared. You can have an endless e-mail ping-pong with their robot "customer service", they blame "natural disasters" and "strikes" just not to refund or send replacement. Do yourself a favor and a choose another correct webshop instead.”

Helpful Report

Posted 6 years ago

“Great selection of items, BUT buyer beware, if an item arrives defective Banggood have an excuse NOT to refund you. They do not take into account if an item takes 2-4 weeks shipping to arrive. They just say sorry, you bought 30 days ago, no refund. BUY SOMEWHERE ELSE...”

Helpful Report

Posted 6 years ago

“Banggood sent me an e mail with a lipo charger that was on sale, when I tried to purchase the item it was a higher price! Tried to contact Bangood about the differance but could only get an automated help service that was of course useless. After I cancelled the order I finally got a message "if we can be of further assistance please feel free to contact us again." Don't buy from Banggood!”

Helpful Report

Posted 6 years ago

“I would never purchase from them again. I have not received what I payed for. It is now more than 2 weeks after the date the order says it should have been delivered. When I purchased initially the item was "in stock" - only later it went to backorder status and I've now waited months.”

Helpful Report

Posted 6 years ago

“this is the 3rd and last item I am buying from Banggood the first one was a phone device that was completely different from the specs they posted it 2nd was a drill/driver which arrived in all smashed crumbled small box and the drill did not work even at the first use. when contacted the costumer service they told me to take it to fix it (which I can't and if I would take it to someone it would have cost me more then I paid for the drill) so they told me that I can return it on my cost (which also means paying more then the drill itself costs) finally after weeks of arguments they where willing to send a new which I still didn't get now is 8 weeks since when I ordered the drill. (btw I got sick and tired from this and went over to Home Depot to buy a drill, I was just trying my luck to get a cheap drill but I guess u get what u pay for) About their shippinig which is terrible especially in canada they say that it takes 5-15 business days and meanwhile none of my orders I got before 30 days.”

Helpful Report

Posted 6 years ago

“I tray to contact customers for question about my order. And the not answering And also I used live chat . Take me more then half hours waiting and not answer!! Just wanted to let you know customers who use banggood website shopping . Thanks”

Helpful Report

Posted 6 years ago

“They sold me a defective product and would not stand behind it. I will never buy from Banggood again.”

Helpful Report

Posted 6 years ago

“BangGood.Com is a scam. They will not refund for faulty products. Customer service will take weeks of one line response and Im still waiting on a solution. I bought a phone from banggood.com, I contacted them the moment I received it because it will not charge. Their first solution was they would refund me €14 to get in fixed in a local repair shop. I refused and now they will not give me a answer in over two weeks now. They will try and wait you out so you will give up and leave them your money.”

Helpful Report

Posted 6 years ago

“The company's review system does not allow me to choose less than 2 stars. The company deserves only half star. The product has Poor quality. The supercapacitors I bought and received lose electric charge and the voltage dropped within 1 minute after charge. The solar panel I received did not charge capacitors. The seller has Poor customer service. Even worse, after I entered a poor product review on their website, the site responded that my review will be "moderated", and I could not enter another review for other products I bought. I will never buy from this Chinese company again.”

Helpful Report

Posted 6 years ago

Banggood is rated 4.4 based on 8,078 reviews