Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,973 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be mindful of very poor warranty policy..they want you to send videos and pics of problems incl SKU and original shipping box/label which of course is not mentioned upfront and hence nobody can produce..just another way to say we don't honor warranties..would never buy from them again..was just a bit cheaper than Amazon but not worth it..”

Helpful Report

Posted 5 years ago

“I am a long term customer of BangGood. I have a VIP rating of 4 stars with them, having bought many items over many years. Bought Jumper Laptop for work & study etc. lasted only 3 months and then started breaking at the hinge area where laptop folds. Reported to Banggood with video & pics etc. They are very slow to respond and will only answer one email per day - the whole process lasting several months! Will not refund (only refund 1/2 of cost!) & wont repair. They will also block you from writing review on their website of the item.”

Helpful Report

Posted 5 years ago

“When ordered it said 2 days dispatch - wait for hrs to make on line contact - then told time after time in next 2 to 3 days - after weeks of waiting then told another 7 days - I was told lie, after lie, after lie - I have cancelled and now waiting for my refund - can not recommend.”

Helpful Report

Posted 5 years ago

“Beware of Banggood! They will never admit that their carrier has lost the package. No matter the PDF document proof the carrier willingly shared. You can have an endless e-mail ping-pong with their robot "customer service", they blame "natural disasters" and "strikes" just not to refund or send replacement. Do yourself a favor and a choose another correct webshop instead.”

Helpful Report

Posted 5 years ago

“Great selection of items, BUT buyer beware, if an item arrives defective Banggood have an excuse NOT to refund you. They do not take into account if an item takes 2-4 weeks shipping to arrive. They just say sorry, you bought 30 days ago, no refund. BUY SOMEWHERE ELSE...”

Helpful Report

Posted 5 years ago

“Banggood sent me an e mail with a lipo charger that was on sale, when I tried to purchase the item it was a higher price! Tried to contact Bangood about the differance but could only get an automated help service that was of course useless. After I cancelled the order I finally got a message "if we can be of further assistance please feel free to contact us again." Don't buy from Banggood!”

Helpful Report

Posted 5 years ago

“I would never purchase from them again. I have not received what I payed for. It is now more than 2 weeks after the date the order says it should have been delivered. When I purchased initially the item was "in stock" - only later it went to backorder status and I've now waited months.”

Helpful Report

Posted 5 years ago

“this is the 3rd and last item I am buying from Banggood the first one was a phone device that was completely different from the specs they posted it 2nd was a drill/driver which arrived in all smashed crumbled small box and the drill did not work even at the first use. when contacted the costumer service they told me to take it to fix it (which I can't and if I would take it to someone it would have cost me more then I paid for the drill) so they told me that I can return it on my cost (which also means paying more then the drill itself costs) finally after weeks of arguments they where willing to send a new which I still didn't get now is 8 weeks since when I ordered the drill. (btw I got sick and tired from this and went over to Home Depot to buy a drill, I was just trying my luck to get a cheap drill but I guess u get what u pay for) About their shippinig which is terrible especially in canada they say that it takes 5-15 business days and meanwhile none of my orders I got before 30 days.”

Helpful Report

Posted 5 years ago

“I tray to contact customers for question about my order. And the not answering And also I used live chat . Take me more then half hours waiting and not answer!! Just wanted to let you know customers who use banggood website shopping . Thanks”

Helpful Report

Posted 5 years ago

“They sold me a defective product and would not stand behind it. I will never buy from Banggood again.”

Helpful Report

Posted 5 years ago

“BangGood.Com is a scam. They will not refund for faulty products. Customer service will take weeks of one line response and Im still waiting on a solution. I bought a phone from banggood.com, I contacted them the moment I received it because it will not charge. Their first solution was they would refund me €14 to get in fixed in a local repair shop. I refused and now they will not give me a answer in over two weeks now. They will try and wait you out so you will give up and leave them your money.”

Helpful Report

Posted 5 years ago

“The company's review system does not allow me to choose less than 2 stars. The company deserves only half star. The product has Poor quality. The supercapacitors I bought and received lose electric charge and the voltage dropped within 1 minute after charge. The solar panel I received did not charge capacitors. The seller has Poor customer service. Even worse, after I entered a poor product review on their website, the site responded that my review will be "moderated", and I could not enter another review for other products I bought. I will never buy from this Chinese company again.”

Helpful Report

Posted 5 years ago

“I received a DOA item. It is a 1/16 scale RC tank. The box is huge. They won't pay for shipping it back to them. I have been trying to get them to take the tank back for 2 weeks. They just keep saying they can only pay partial of the postage.. It clearly states on their website banggood is responsible for shipping on DOA items. They won't take the item back. I'm stuck with a broken item.”

Helpful Report

Posted 5 years ago

“Spent $130+ dollars on a kit. The kit came without instructions, missing parts, and some of the parts were the wrong size (presumably for a different product). I contacted them and asked that they send the missing parts and the instructions. They offered a discount of about 10% but there was no way in which I could have gotten the product I bought to work. As in, no way to get the parts individually. I followed up explaining as much and they never responded again. Basically, they robbed me of the cost.”

Helpful Report

Posted 5 years ago

“When I purchased a camera,(FireFly Q6), warehouse was listed as "CN",so I thought it surely won't take that long to arrive here in U.S. from Canada. Wrong, the warehouse is in China.Also Banggood didn't list any expected arrival delays until after purchase was made. Very deceptive on their part. So now I have to wait a month for my camera to arrive for my son's birthday, which is in a week. Very disappointed!”

Helpful Report

Posted 5 years ago

“Bought a CNC Router. It came with an upgrade collet which was unusable due to excessive vibration. The PCB on the CNC router caught fire whilst running a job. Both issues I reported back to Banggood and they have just fobbed me off with no help or solution, They are not compliant with EU law and must be considered a risky place to buy from. Thanks god I was there when the board caught fire. Customer service is non existent.”

Helpful Report

Posted 5 years ago

“what a joke your system does not recognize my phone number which I have had for over six months so I cannot purchase what I needed. YOUR loss not mine.”

Helpful Report

Posted 5 years ago

“They miss-represent the sizes. 2 sizes too small!”

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Posted 5 years ago

“I ordered women's fashion items and found the fabrics and finishing to be of very poor quality. The old saying is true here: you pay for what you get. I certainly won't be ordering again. Everything looks great in the photos but the actual product is very cheap.”

Helpful Report

Posted 5 years ago

“Last November I bought a cellphone in the website. I never received the cellphone. After several emails to costumer service, they agreed to make the refund once that I close the case in Paypal. I close the case in Paypal but they never refund the money. DONT BUY IN THIS WEB if you dont want to lose your money.”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,973 reviews