Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,974 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order # 14811662 for a Teclast x98 Pro received defective : shipped to China/Banggood for repair , received back w/out any repair done , shipped a second time : Tablet was lost somewhere is china as a result I am out over $475.00 & over 11 months loss of use and of course over 125 emails trying to solve issue. Finally I was paid $ 76.00 ....stay away from Banggood & Teclast NO Customer service they do not stand by their product.....NO service either !! Save your money ! I will give them a -5 ( minus five star ) if it exist!!!”

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Posted 5 years ago

“Very poor delivery service, i can only imagine the quality of the product if and when I ever get it from the other side of the world. In staock apparently meant somewhere in the world.”

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Posted 5 years ago

“I ordered two pairs of shoes at the same time. One pair arrived that were uncomfortable and cheap looking. The second pair never arrived and Banggood offered no refund nor replacement and simply blamed the post office. PLEASE DO NOT ORDER FROM THESE PEOPLE. Save your money.”

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Posted 5 years ago

“Don’t even bother shopping with this company! On April 10th 2019 I ordered some small FPV hobby parts from Banggood, on April 25th I got my order but all the parts except one were wrong. I immediately emailed them to tell them of their error and rather than shipping me the correct parts they wanted to give me a partial refund forcing me to pay for parts I didn't order and $8.60 for a $3.20 part, I refused this and told them just to send me the proper order they said OK but the parts were out of stock now and I will have to wait. I gave them plenty of time, they said it would be in stock on May 10th, 2019. I kept waiting and watching their website and their stock, still didn’t hear a thing from them so I emailed them asking for a tracking number, they again offered me a partial refund I told them I refuse to pay for their mistake so they said they would ship when in stock. The website said they were supposed to be back in stock on May 28th and their site said it was so I emailed them on April 28And they again said it was out of stock and for the third time offered me a partial refund asking me to pay for their mistake. I have Bought parts from all over the world including China have never had experience like this, not just that they are refusing to fix their error. Way too much frustration for only about $40.00 worth of parts! Very slow communication and bad service! Trust the reviews on this site and don't bother with banggood! I wish I had read the reviews on this website before I ordered from them, there is a reason why they got left in two stars do not buy from them! I would give the zero stars if I could!”

Helpful Report

Posted 5 years ago

“This company can't be trusted with any sort of warranty/repair. I had a Tablet that was faulty within a couple of months, sent several email trying to get some sort of answer. That took at least a month of emails and it was decided that i had to return it for repair. They received it 14 weeks ago and since then i have not been able to get a sensible answer as to whats happening. The quote time for returning the Tablet to me was 9 weeks. Have contacted manufacturer and they say they have no record of the repair, go back to Banggood and they say the Tablet is in repair in spite of being told the manufacturer has no record. So i think the Tablet has gone missing, so i asked for a replacement or a credit only to be told the Tablet is away for repair. Things to note. You can't talk to any one You keep getting email replies that are all the same There is no attempt to sort out any problems Conclusion. If you can't afford to lose the your money don't deal with them In spite of professional web page they seems to have no staff or any idea of customer service. Just stay away from them it's not worth the trouble.”

Helpful Report

Posted 5 years ago

“Ninjavan, the shipping agent which Banggood used is the idiot company. I have waited for almost 30 days, and I still havn't got anything. Goods arrived in Thailand but Ninjavan can't delivery it, even I told them to deliver again but they send it back to China. Many times I tried to cooperated with Ninjavan and Banggood but nothing better. Banggood said I should wait but Ninjavan said they will retry sending me (finally they send back to China) I lost my money for shipping fee, even it's not my guilty. I will never forgive for this!”

Helpful Report

Posted 5 years ago

“I tried my first order with Banggood. I ordered a linen shirt, size L, my normal size. When it arrived it was not as pictured. The color was off and the material was very cheap. Plus, I would have needed to order a XXL to have it fit. I wanted to return it but they ask you to submit a video for proof of the problem and I would have to pay for shipping. For a $24 purchase not worth it. I will keep it and use it as a rag. Stay away!!”

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Posted 5 years ago

“It took 4 weeks for company to tell me what I ordered was not in stock and would not ever be available. Cancelled order and was told it will take 8 days to process. I'm waiting for the refund. They have had my money over a month with no merchandise to deliver.”

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Posted 5 years ago

“this is a scam company and should be shut down with immediate effect this is the next store to be shut down in china,bunch of thieves.”

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Posted 5 years ago

“Banggood are a bunch of liars who will tell you what you want to hear and then do nothing. You would have to be an idiot to deal with this company.”

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Posted 5 years ago

“I placed an order with Banggood, provided them my shipping address which was clearly displayed in the payment confirmation email from PayPal as well as the transaction details on my PayPal account... What does Banggood do, they go and ship the order to the wrong address and then refuse to refund or re-ship the order? Where's the logic? Although PayPal will undoubtedly come to the rescue and refund me the transaction, do your selves a favour, use eBay and stay far away from Banggood as you have very little recourse when something goes wrong and rest assured...it will!”

Helpful Report

Posted 5 years ago

“Banggood, the company who take payment for goods the are not holding in stock, now has a new twist. When you get a refund they will actually keep your cash. That's right they will hang on to your refund and turn in to what amounts to store credit, or BGpay as they call it. Unbelievable! But it gets worse. If you decide to sign up to use your own refund, and if the goods cost slightly more, you cant use it, your own credit! But thankfully you can top up BGpay FOR $100.....minimum I have used Banggood for a number of years they where ok-ish The last couple of orders I got refunded for not being in stock. Now they have the audacity to just keep your cash, Complain and you get a nice cut an paste invitation to the hilarious named customer service. There answers read like fortune cookies saying nothing and sounding cryptic. Read the reviews on review website. You have been warned, use this company at your peril.”

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Posted 5 years ago

“Banggood my experience, ordered Winter coat turned out to be a corduroy shirt. Returned at my own cost, they wanted a tracker ID, the postage cost would have been almost the cost of the item. So returns not economically viable, lesson learnt you get what you pay for, best to make a donation to a charity, rather than throw it away in their direction.”

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Posted 5 years ago

“courier service didnot deliever to me but insisting they took back parcel from my door step,actually nobody try to deliver. this is not fair to charge me double postage. it totally cheat.”

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Posted 5 years ago

“A One Star rating is too good for this company. I purchased shoes and blouse. They did not fit and poor quality. I tried to return them working through customer service. After many hours of chats and emails, I sent the items back and they said "too bad". No refund. I will NEVER buy from this company again and will tell all of my friends not to do so as well.”

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Posted 5 years ago

“I never got my package”

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Posted 5 years ago

“My shopping has never reached me. I've been waiting for four months. Last week, I asked for a refund. I did not receive the return. I do not recommend!”

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Posted 5 years ago

“I preordered Original Xiaomi Roborock S55 and waited about 2 months than they cancel my order. Meanwhile I opened countless support ticket. All answers are full of lies. Then today I received a message that they cancelled my order automatically. (sense something?) My order number was 62546944.”

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Posted 6 years ago

“I place an order with banggood for a tablet and case, on April 11th, on April 19th my order was still in processing status, I contact Banggod which first told me my order was cancel, That they will refund me but wasn't able to provide the date. Because of lack of customer service, not enough info by chatting and sending varios email and chating to different agents, I placed a paypal complaint, then banggod wanted to force me to close the paypal complain, saying they will not ship or refund if I didnt close the complain. Paypal accepted my complain and refunded me since my ordes was in backorder never shipped and banggod was planning to keep my money. Bunch of thieves”

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Posted 6 years ago

“i want say how bad is this company Banggood and want worn all buyer that they do frode. i bought a lipo battery Transaction amount: £43.36 GBP i ordered as they show on their website a lipo 3s 5000ha T plug but guess what they sended a TRX plug so i told them and no action was taken they just disappear. wasted money time and never more buy to them and will not recommande to anyone stand far away.”

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Posted 6 years ago

Banggood is rated 4.4 based on 7,974 reviews