Name: Banggood
Rating: 4.37

“The shirt I ordered as a gift for my husband arrived within the shipping window and was in good condition but it was the wrong size. I wanted to exchange it for a larger size, but I have had no success getting through a ridiculous information loop on banggood's website, and there was no return information provided with the shipment. After spending considerable time trying to figure it out, I am giving up and giving the shirt to a friend of smaller build. But I will never order from banggood again.”

Helpful Report

Posted 6 years ago

“Order stuff from Banggood from China order#61042288 and do not receive my order after 1 month. E-mail back and forth about it but Banggood said it was my fault for not buying extra insurance so they will not get me replacement or refund. Will not buy or recommend to buy from Banggood unless you want to loose your money, if you buy from it, use Paypal so you can get your money back.”

Helpful Report

Posted 6 years ago

“When customer service seems to be a forbidden flower hidden in the Sahara desert! True in all ! This website is not promising to sell first class items. We all know that. Yet, through coupons, offers and medium product quality it manages to balance quality and price. At a low level, but balanced enough. Unlesss… something goes wrong. In case your order “goes south” you are doomed. Totally. I noticed an item under a special discount(via coupon) and decided to place an order. As I was finalizing the order a glitch to their system declined my credit card. Been to on line ordering for years, so I said “no big deal” I will do it again. The second time the system accepted my credit, but remove the coupon. I didn’t noticed the coupon was removed and placed the order. Been to on line ordering for years, so I said “no big deal” I will send an email to the customer service team and ask for a refund to the value of $28.50. That was the extra I was charged, as the coupon failed the second time. Yes, this is about $28.50. Twenty days later, more than 50 emails later, they refuse to refund the astronomical amount of $28.50 caused by a glitch to their system. Been to on line ordering for years, so I say with certainty: Never seen that again. Never! So, go ahead and gamble with Banggood. I did and lost. Lost money, lost time, lost a customer. Oops! they lost a customer. A life time one. By the way, a screenshot can prove duration and volume of correspondence. To whom ever wishes to confirm the story.”

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Posted 6 years ago

“No entiendo nada he hecho un pedido en enero y no me a llegado ni el pedido ni el reembolso y me mandas un mensaje de que como te llamas no entiendo nada”

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Posted 6 years ago

“Very very Bad product Quality, My Order No is 60813831 n tr No ALJCC9030000284YQ two months late Deliver item and very Bad product Quality totally Cheating. I don't buy any product on Banggood. Totally Careless service. I am Daily chat with Banggood Customer care but not Responsible and Product Quality is very very useless, wastege of Money.”

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Posted 6 years ago

“This is the biggest scam of a company ever. My order never arrived and I hate to fight to get a refund. Very sketchy company.”

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Posted 6 years ago

“I purchased a SJRC Z5 5G Wifi FPV With 1080P Camera quad copter. The second time I used it I couldn't get a picture from the camera. I contacted them & was told I'd get a reply 24 hrs later. 5 days later and an email asking what is happening - nothing. I don't know where to go from here, 85 quid wasted? CHECK THEIR GUARANTEE!!! 3 DAYS yes that's right 3 days. https ://www. banggood.com /Return-policy_hl103_at529.”

Helpful Report

Posted 6 years ago

“Ordered goods. They did not arrive, Waited for suitable time incase late. Still did not arrive requested refund to be told I could not have one. Give me Ebay any day.”

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Posted 6 years ago

“They CENSOR your posts, and will not publish negatives! Tried to post the following, but it was denied: "Product obviously arrived broken (see pictures). Packaging was thin and inadequate; basically, some foam wrap inside a flimsy plastic bag. No box, no padding, no wonder it was broken. Worst part is Banggood Customer Service--it sucks! I have been fighting with them every day for a week to replace the broken item or refund my money, and they have given me the runaround or flat-out refused. I even purchased insurance on this item, and they still won't provide a refund. I have decided to no longer shop at Banggood. Their products are low-quality junk, their products take way too long to arrive (more than a month between placing the order and arrival!) and they provide poor service to the customer. Whenever I have had a problem, they try to pin the blame on me (Can you repair the item? Will the item still work?) or offer a low-ball refund ("Will you accept $20?" even though I paid $55!), and the resolution takes multiple emails over days or weeks. Completely unsatisfactory. Do yourself a favor and shop at Tmart.com or anywhere else but here. These guys are scam artists."”

Helpful Report

Posted 6 years ago

“I ordered from Banggood before with no issues. This time my shoes I ordered came to me two sizes to small”

Helpful Report

Posted 6 years ago

“I tried to rate the product. They do not accept lower ratings on product. Also the user comments seems to be moderated as per their own rules. They attract people to rate by giving points. So obviously product rates are not genuine rates. Secondly refund process is very bad. I requested refund for bad quality product, but even after 10 days, no status change. Finally, their delivery team is bad. They have tie-up with some courier companies in India and they cannot locate address properly. They do not call us back if they are unable to deliver and return the product.”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID if buying clothing that you may want to return if the size doesn't fit quite right. I purchased three blouses made by the same company and in the same size however only one fitted. The others both varied too hugely from the measurements given This company wanted photos showing the measurements and listed lots of things that needed photographing and then uploading. I simply stated that they didn't fit me and there was no error, I just needed to return them. Their return criteria are so complicated and drawn out that I've decided to cut my losses and give the blouses to charity. These weren't crazily cheap blouses and so the loss is substantial. The packaging was adequate but there was no invoice included and delivery took weeks and weeks so it meant finding my original order hard to find on my emails. POOR CUSTOMER SERVICE”

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Posted 6 years ago

“In the middle of february I purchased electric screwdriver as a birthday present for my partner, after few days ago the customer service sent me the e-mail, that the screwdriver is not in stock so I should choose from two options refundation or wait for the product. I choosed refundation as I needed it as soon as possible as a birthday present. AFTER two weeks they sent me another e-mail that the screwdriver was sent, without any update of information they sent me the product, which I didnt want anymore. I sent them e-mail, that I want my money back and I will sent them the package back. They offerd me stupid 500 points instead of money, which I declained as a 100 point is 1$ and the screwdriver cost me 57$. Just this was ridiculous to me. When I sent the screwdriver to the warehouse from which the package was sent they are telling me, that they are not able located the package even the lady on the post office said that the package was delivered. I sent them around 21 e-mails about situation 21!!!! They blamed me, that I sent package to the wrong address. I never experienced any e-shop, who is not receiving packages in the warehouse from which was sent. AGAIN I asked them in 5 e-mails, who is then responsible about messing up my refundation at the beginning, when the screwdriver wasnt in stock- Answer still the same no compromise no nothing just stupid same e-mails over and over again WE HOPE YOUR UNDERSTANDING!!! They are not even able to answer for questions, for important question who the hell is responsible for messing my refundation!!! Now I dont my money and I dont have a product. WHAT A DEAL!!!”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID if buying clothing that you may want to return if the size doesn't fit quite right. I purchased three blouses made by the same company and in the same size however only one fitted. The others both varied too hugely from the measurements given This company wanted photos showing the measurements and listed lots of things that needed photographing and then uploading. I simply stated that they didn't fit me and there was no error, I just needed to return them. Their return criteria are so complicated and drawn out that I've decided to cut my losses and give the blouses to charity. These weren't crazily cheap blouses and so the loss is substantial. The packaging was adequate but there was no invoice included and delivery took weeks and weeks so it meant finding my original order hard to find on my emails. POOR CUSTOMER SERVICE”

Helpful Report

Posted 6 years ago

“Never again! They do not respect the warranty periods indicated on their site. Never buy anything on Banggood because at the first issue during the warranty period the device will not get repaired or refunded. 4 months later, they proudly told me that they couldn't repair my phone, (paid 400€) and finally, they offered me a 160€ refund to compensate for the loss. To flee!!!!!”

Helpful Report

Posted 6 years ago

“''Stay away from banggood and DO NOT BUY ANYTHİNG,advertizing and selling items in which dont have in stock is not a good habbit'' Actually I would give 0 star I wish if I could,last month I ordered ''40x60 Monocular Ultra HD Optical Lens Low Light Night Vision Telescope''and paid via my credit card.After a week or so I have been informed that the item was out of stock and offered me whether to wait until it restocked or refund money back to my account.Up to now they only told me that the refund has completed,but the truth,although I informed them with numerous emails that ı received nothing.They did not even provide me bank transaction details in order to prove that they were really completed the refund process,but unfortunatelly they provided me nothing.”

Helpful Report

Posted 6 years ago

“Even after 45 days of purchase I have not received my item. They say ;lot of excuses when on chat. No tracking info of item which is shown shipped. they have shown as shipped after 10days in the orders page. then for more than a month no tracking infor. they showed some "Flyt Express" from china to Singapore.. I dont understand the route of china to singapore and to India.. think the shipmenttravels all destinations to American continent and will come back after seeing all places. Now I did 2 live chats with the people of banggood, on 14th march, status changed from Singapore to India and is bagged.. dont know what happened to that bag in last 2 days... Anyways, sont buy from this site, price might be shown cheap, you will neither get your item nor money... i dont know what will happen to my refund... cheating site... never buy... I strongly believe that they have not sendmy item till date.... CHEATING SITE, BEWARE, NEVER BUY, YOU WILL NOT GET YOUR ITEM... And their cutomer service is so poor that they dont respond in time... dont loose money...”

Helpful Report

Posted 6 years ago

“Item not as described or pictured. Ran extremely small. No packing slip included.”

Helpful Report

Posted 6 years ago

“Selling items they dont have in stock - you will discover it after you pay and wait a month . You will not get refund as you expect - i Payed with PayPal but got refund in some BGPoint ?! Payed for fast shipping EMS - even after two weeks not sent yet. Beware.”

Helpful Report

Posted 6 years ago

“The product is cheap and what I have received was OK, but beware if you ever need a refund because they are out of stock. They will require you to leave reviews and screen shots including the name of there support person ("Cherry" in my case). If you do something like start a dispute resolution via paypal they will flat out refuse to refund your money unless you close your dispute FIRST, thus removing your ability to use the dispute process if they refuse to give you your money after you close the dispute.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Banggood Reviews