Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,974 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

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779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a replacement cell phone on 7/10/18. It took them 4 days to ship it (I suppose I am too used to Amazon). I contacted them twice and both times were given empty promises (I will make sure we send it out right away the first said two days into the 4 day delay)... Then it was shipped and lost in NYC at customs (arrived in customs on 7/23 it is now 8/16, still no package). I have contacted them several times for a refund. Again laughable empty promises and platitudes. All have told me they will reach out to the shipper to request that it ships (like the shipper does not know what to do with the package... should we ship this one or keep it on the truck...), further, none know which shipper has it at the moment so I guess they will call all of them (how many shippers could there be in the USA anyway), lol. I hear lots of "we are sorry" (yes they are sorry - probably the sorriest company I have done business with this year in fact), and one told me that she hopes it will arrive soon - I responded by telling her why stop there, I hope for world peace and an end to hunger - sadly my hoping for things will not make them happen.”

Helpful Report

Posted 6 years ago

Dear Ryan, Thank you for choosing Banggood and sorry for any inconvenience caused. All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“PURCHASE ELSEWHERE Worst customer service department and policies of any company I have traded with. Every company has defective goods and shipping errors but Banggood refuse to resolve any issues perpetually bouncing back automated replies to frustrate you to give up. To delete an account they insist on you uploading a video! I will NEVER purchase from Banggood again.”

Helpful Report

Posted 6 years ago

Dear DaveH, Thank you for choosing Banggood and sorry for any inconvenience caused. We are sorry that our requirement may bother you. However, we need these information for us the make sure the problem so that we can provide the most appropriate solution. Here is the return policy and warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Horrible customer service. Virtually impossible to return an item. AVOID!”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for choosing Banggood and sorry for any inconvenience caused. Here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528 If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“I purchased a product from Banggood early one month and received confirmation of the sale and tracking info for the product. The tracking info did not update and indicated the destination as a different country. THREE weeks later, Banggood Customer Service contacts me to say that my product is out of stock and ask if I wouldn't mind waiting 1 week for shipment. This would make 4 weeks before even shipping the item. Confused, I show them my receipts and they have no clear answer, but it's clear my order was never shipped. Their "customer service" involved stalling with slow email correspondence for 1 week and eventually refunding my order even though I expressly ask for a replacement to be shipped ASAP. Poor communication, inability to follow instructions, falsified shipping documents, and slow delivery are all reasons I will not shop with Banggood in future.”

Helpful Report

Posted 6 years ago

Dear Matt P., Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the out-of-stock problem. Banggood will improve this section in the future. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

Banggood is rated 4.4 based on 7,974 reviews