Name: Banggood
Rating: 4.37

“Buying from this dodgy seller is like playing Russian Roulette All seems good with this seller until you receive a defective product. Good luck with trying to get a refund or replacement. They have standard responses as quoted below: "Thank you for your feedback regarding order 54512073. We want to express our genuine apology for all inconvenience caused. We are sincerely sorry for the situation. We would suggest you check the warranty clearly next time. We beg your understanding." They can beg all they like but I simply cannot understand why they will not refund the full value of the product if it is defective. I purchased a smart watch which stopped working just after a month. Trying to get a refund or replacement was a most tedious and frustrating experience. I gave up in the end and am posting this review.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. If you received a damaged product, here is our policy for this situation: If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee. You can also check it here: https://www.banggood.com/Return-policy_hl103_at528 Here is the return policy of smartwatch: https://www.banggood.com/Return-policy_hl103_at745 We have our colleague reply to your email, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Absoloute BS after sales service and they support criminals I bought a 3D printer for about $190 on 10 November. 2 weeks pass and it arrives in my country, I have to pay customs. That's fine. Then I hear that customs has chosen my package to be audited and I have to send proof of payment and various other documents. Turns out that Banggood.com's carrier gave incorrect information on the import tag, citing the value of the item as $104 and this incurred a heavy customs penalty of more than $200 which is being charged to me. I have questioned Banggood throughout this process and they give me similar responses all the time, this was the latest reply: "Dear Muhammad Cassiem, Thank you for your e-mail. About the order 56967234, we are sorry to hear that you have charged by the customs. We advise you to find out about the import regulations and tariffs of your country. And sometimes the price on the package will be revised by our shipping carrier in order to pass the customs inspection, which is actually beyond our control. However, we kindly inform you that customer is responsible for paying all customs charges and import duties if orders without a tariff insurance. Below you can find more information about our policies for the tariff (link removed) We suggest you buy the tariff insurance next time so that you will be eligible for a refund of its import duties. Thank you for your understanding and we look forward to receiving your reply soon. Best regards, Stephanie" Which is essentially means "we don't want to hear anything its not our problem". It is their problem if they're choosing this carrier that has a well known history of FRAUD. Their tariff insurance also does not cover customs penalties so that doesn't apply at all. Banggood refuses to pay the fine or give up their carriers details so that they can pay the fine. They have offered me store credit. They also offered to refund me if I return the item but they do not mention refunding me the courier fees or the customs I have paid thus far. Banggoods carrier is Rong Yao Lu LTD and Banggood knows very well that Rong Yao undervalues items to pass through customs. This constitutes fraud and tax evasion. It appears that Banggood does not care. Currently my item is sitting at the cargo depot and will not be released until the fines are paid.”

Helpful Report

Posted 7 years ago

Dear Haaroon Cassiem, Thank you for choosing Banggood and sorry for any inconvenience caused. We have given you our latest solution to you via email, could you please check the email? We hope you could accept our solution. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“The worst shop ever! I got an offer in Black Friday for a Xiaomi laptop 13.3 intel i5-8250U, confirm me the order several times with service customer (I have the conversations saved) and delayed the sending for restock but it will be sent immediatly and after waiting from 26th November, today 9th December informed me that I have to pay 60 usd more because the offer was very low???Lieeer!I won't buy with them anymore, they don't deserve so many worries for their cheap stupidities..I cannot say what it will happen if the laptop won't work correctly, how are they going to answer if they want to steal from you after you order...”

Helpful Report

Posted 7 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We won't change the price for the back orders, so there must be something misunderstanding, could you please keep discussing with our colleague via email? We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Absolutely terrible customer service. They sold me a bricked phone and refuse to stay true to the return policy they've referred me to several times. This company pretty much robbed me of over 100$. Absolutely would not suggest.”

Helpful Report

Posted 7 years ago

Dear Cloud Hernandez, Thank you for choosing Banggood and sorry for any inconvenience caused. We have examined the email and our colleague will reply your email, please note to your mail box. According to the policy from PayPal, customers need to return the defective products to the seller if they want to get refund or reshipment. Therefore, we truely hope that you can return the product to us. As long as you arrange the returning and provide us the returning tracking number and shipping label, we can send you a new product to you once the tracking information has update. If you have further question, we still suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“They fake info so they can evade taxes... I had a whole year full of stress waiting for the delivery and dealing with support, i won't ever want this again...”

Helpful Report

Posted 7 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the shipping delay. When it comes to the tax, here is our policy: https://www.banggood.com/Search_hl69_at310. You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Bought a few things on Banggood. On some orders I didn't have problems, but on others I did. I bought a 3D printer and they cancelled my order saying the price was wrong. A few months later I bought the same printer again. A few days later they contacted me to tell the printer was out of stock and to ask me if I wanted to wait to be restoked or if I wanted a reimbursement. I told I wanted to wait and reinforced this decision two more times. After almost two months waiting they cancelled my order against my will. One week later the 3D printer was in stock again and now they want to force me to pay USD 60 more than I originally paid to send me the printer. Bottom line: if you have any problems (even the ones created by them) they will not solve to you.”

Helpful Report

Posted 7 years ago

Dear Lucio, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize that we brought you so much trouble. We found that you said we cancelled your order withour your permission. Usually, we don't cancel any back order as long as customer want to wait. We take the security of your personal information very seriously, so we will not ask for the order number and your email address here. For this reason we suggest you could contact us via these links, for more information why we cancel your order: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

Dear Lucio, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the problem, we have re-examined your case and we have a new solution for you. Our colleague will contact you via email, could you please note to your mail box? For further information, we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Absolutely horrible service told them my item hasn't came after I wait 4 week know it lost I askof my money back only to by told "I'm sorry it's websites policy for you to wait 60 days before you request a refund" so I had to wait all that time just to get my money back really annoying people they are”

Helpful Report

Posted 7 years ago

Dear Greater Good, Thank you for choosing Banggood and sorry for any inconvenience caused. We sorry for the shipping delay. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Ordered a gimbal a month ago and the tracking info shows the very same ever since. Ordered a small digital voice recorder 2 days ago, still processing so I asked live chat what takes that long in processing a paid order. I was told they need to wrap it!!! Seriously, no kidding. Then the agent told me they'll urge the colleague to wrap it faster. Why??? I got no help at all, no answers to my queries, only a dozen apologies for the inconvenience..that's what I got... poor service, that was the list time I ordered from banggood”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for choosing Banggood and sorry for any inconvenience caused. We are sorry that our solution may not be satisfying, but we are willing to solve you problem We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We have found that you order has delivered within the time frame that we estimated. We hope you can satisfy our delivery and product. If you have other question, we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Ordered from the US warehouse to get my items faster comparing to ordering from China. They provide 3-7 days delivery time service. Waited 2 weeks, contacted customer service, they suggested to wait a week more. Buy from them if you are ready to wait a couple of months”

Helpful Report

Posted 7 years ago

Dear Gregory, Thank you for choosing Banggood and sorry for any inconvenience caused. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way. All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. If you have any further questions, we suggest you contact us through these links here below: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“This is possibly one of the worse online sellers I have come across. I ordered a replacement part for a Bosch tool according to the description on the Banggood website. The part that arrived was half the width of the original that was fitted to the tool. I contacted them using their frustrating contacts page and went through the rigmarole of having to send them photos and measurements of the item. After several emails they said they'd sent the correct part and this meant I couldn't return it for a refund or have a replacement. The item was not a direct replacement for the original part, but yet they washed their hands of the matter. Banggood are clearly a chinese company selling cheap chinese items. Customer service is appauling.”

Helpful Report

Posted 7 years ago

Dear Stephen, Thank you for choosing Banggood and sorry for any inconvenience caused. We suggest every customer reading the description of the product site carefully before placing order. Or ask pre-selling problem in online chat or email. If the product is shipping without any damage, and the size and condition have no problem. We are sorry we cannot change for you. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“I bought couple of shoes from this store. They are basically $2.00 stuff made in China stupid cheap stuff they sell for $30-40. they are not even finished products. This company doesn't even know that their supplier in China sent the product or not. Just a garbage store making tons of money from people like me trying to spend less money to buy some products. what you get is garbage. when I send them email for support just empty promises. Please save your money or pay a little more and buy good stuff from some reputable companies in the USA.”

Helpful Report

Posted 7 years ago

Dear George, Thank you for choosing Banggood and sorry for any inconvenience caused. We will try our best to offer the competitive price on our website. If you have any further suggestion or feedback about the price, or the product you purchase has any problem, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“I ordered a replacement cell phone on 7/10/18. It took them 4 days to ship it (I suppose I am too used to Amazon). I contacted them twice and both times were given empty promises (I will make sure we send it out right away the first said two days into the 4 day delay)... Then it was shipped and lost in NYC at customs (arrived in customs on 7/23 it is now 8/16, still no package). I have contacted them several times for a refund. Again laughable empty promises and platitudes. All have told me they will reach out to the shipper to request that it ships (like the shipper does not know what to do with the package... should we ship this one or keep it on the truck...), further, none know which shipper has it at the moment so I guess they will call all of them (how many shippers could there be in the USA anyway), lol. I hear lots of "we are sorry" (yes they are sorry - probably the sorriest company I have done business with this year in fact), and one told me that she hopes it will arrive soon - I responded by telling her why stop there, I hope for world peace and an end to hunger - sadly my hoping for things will not make them happen.”

Helpful Report

Posted 7 years ago

Dear Ryan, Thank you for choosing Banggood and sorry for any inconvenience caused. All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“PURCHASE ELSEWHERE Worst customer service department and policies of any company I have traded with. Every company has defective goods and shipping errors but Banggood refuse to resolve any issues perpetually bouncing back automated replies to frustrate you to give up. To delete an account they insist on you uploading a video! I will NEVER purchase from Banggood again.”

Helpful Report

Posted 7 years ago

Dear DaveH, Thank you for choosing Banggood and sorry for any inconvenience caused. We are sorry that our requirement may bother you. However, we need these information for us the make sure the problem so that we can provide the most appropriate solution. Here is the return policy and warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“Horrible customer service. Virtually impossible to return an item. AVOID!”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for choosing Banggood and sorry for any inconvenience caused. Here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528 If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

“I purchased a product from Banggood early one month and received confirmation of the sale and tracking info for the product. The tracking info did not update and indicated the destination as a different country. THREE weeks later, Banggood Customer Service contacts me to say that my product is out of stock and ask if I wouldn't mind waiting 1 week for shipment. This would make 4 weeks before even shipping the item. Confused, I show them my receipts and they have no clear answer, but it's clear my order was never shipped. Their "customer service" involved stalling with slow email correspondence for 1 week and eventually refunding my order even though I expressly ask for a replacement to be shipped ASAP. Poor communication, inability to follow instructions, falsified shipping documents, and slow delivery are all reasons I will not shop with Banggood in future.”

Helpful Report

Posted 7 years ago

Dear Matt P., Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the out-of-stock problem. Banggood will improve this section in the future. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Banggood Reviews