Name: Banggood
Rating: 4.37

“Ordered two pairs of shoes in Oct 18. Have not received any after 3 months. Au Post said they have returned a pair at end of Nov to sender and another pair early Dec 18 due to incomplete address (they left out my parcel locker number). Discussed with BG regarding the order.. they promised to refund two weeks ago but nothing happened since. what a lousy online store!”

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Posted 6 years ago

“Had a DOA product they wouldn't refund full price Had a DOA product, which shipped from China. No markings or instructions on the direction to put batteries, subsequently doesn't matter because the unit started to smell of fire/smoke after inserting batteries. The build quality was horrible. The refund was a nightmare! They are still trying to get me to pay for shipping. Essentially they are having Americans pay for the shipping of defective items for us to throw in our waste fields vs there own. Pretty good scam getting people to pay for your garbage! This company also makes you go through paypal so you don't chargeback. If you chargeback then paypal will charge you for the chargeback. Would only do business with this site if I HAD too. Search around and find a better supplier. Everything is email based no live person, if you do live chat they are HORRIBLE, and can't offer anything but route your question/issue to email support. Takes days or weeks to get anything done.”

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Posted 6 years ago

“After a long delay in shipping, the product arrived broken. After dozens of emails and pictures, they tell me a replacement part will arrive in 15 days. It's been two months and no part. Repeated attempts to request a refund go unanswered...”

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Posted 6 years ago

“They refused to cancel my order 61475968 They refused to cancel my order within 45min since I placed the order and i discovered the specification in product page are wrong. My order is not shipped yet. They are scam .”

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Posted 6 years ago

“Can't get through to find out status of my orders. Sent an email via the web site and it came back as undeliverable. Tried to get on live chat and I was 124th in line. After 10 minutes I was 121st. At that rate I would have had to wait almost 7 hours to chat with someone. Have not tried the phone #, which is an international number, which would cost money. Their guarantee of a shipping time is a joke. My items are at least 3 weeks to over a month, the post office has been notified they are coming, but they never arrive. If this is the service you want, order from this company at its low, low prices. But only if you don't mind getting old while you're waiting!”

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Posted 6 years ago

“Good selection of phones and other electrical item at a good price. Haven't had to best customer service experience with them yet. They don't always reply to messages and the return processing is a bit strange... if you say the item doesn't work, the insist on you sending a video of it?? Is still a good site to shop on but have to wait a long time for some items..”

Helpful Report

Posted 6 years ago

Dear Alex, Thank you for choosing Banggood and sorry for any inconvenience caused. We understand that our request may be bothering, but we need some proof to show the problem of the product so that we can give you a more specific solution for you, we hope you can understand. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“https://www.youtube.com/watch?v=j-sW5E4Zp6U&t=97s Bang ... pas good du tout ! Bonjour, à tout le monde. 10 projecteurs achetés avec leurs télécommandes pour m odifier les options d'éclairage RECU : Aucune télécommande, et 4 projecteurs cassés. J'avais pris la garantie du prix ... ils refusent de me rembourser les frais de douane ! Une pure catastrophe/ Banggood me propose, sur un ensemble de 440€ ... 30€ de dédommagement ! A pleurer ! Vidéos des dégats : regardez le carnage sur youtube : https://www.youtube.com/watch?v=em2O2TqlKek&t=81s”

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Posted 6 years ago

Dear Famille FRANCOIS, Thank you for choosing Banggood and sorry for any inconvenience caused. We have received your email and we will reply to you soon. Banggood will try best to provide you a satisfying solution. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Hello this is in reference to my order #57579217, I received Defective Items, I never received my money back and no one is replying to my mails.”

Helpful Report

Posted 6 years ago

Dear Jaswant Singh, Thank you for choosing Banggood and sorry for any inconvenience caused. We have received your email and we will reply to your email soon. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Please don't purchase from banggood. They are so Careless I've ever seen in my life. That's why we call China Product. Sorry to say but this is truth. I ordered a Ruizu X02 8GB 1.8 Inch Screen HIFI FM Alarm Clock MP3 Music Player - Black. Though I got this product within 11 days but inside the box the Earphone was missing. How it is possible if they are promising that there will be 1 x RuiZu X02 8G Mp3 Player & 1 x USB Cable &1 x Earphone &1 x Manual inside the box. I already Mailed them many times & waiting for the final reply. Even they are not publishing my Review for the Product purchase experience. This is really a Fraud kind of business !!!”

Helpful Report

Posted 6 years ago

Dear Prasanta, Thank you for choosing Banggood and sorry for any inconvenience caused. Here is Banggood return policy: https://www.banggood.com/Return-policy_hl103_at528, and we list the solution in the site. We take the security of your personal information very seriously. Therefore, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Buying from this dodgy seller is like playing Russian Roulette All seems good with this seller until you receive a defective product. Good luck with trying to get a refund or replacement. They have standard responses as quoted below: "Thank you for your feedback regarding order 54512073. We want to express our genuine apology for all inconvenience caused. We are sincerely sorry for the situation. We would suggest you check the warranty clearly next time. We beg your understanding." They can beg all they like but I simply cannot understand why they will not refund the full value of the product if it is defective. I purchased a smart watch which stopped working just after a month. Trying to get a refund or replacement was a most tedious and frustrating experience. I gave up in the end and am posting this review.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. If you received a damaged product, here is our policy for this situation: If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee. You can also check it here: https://www.banggood.com/Return-policy_hl103_at528 Here is the return policy of smartwatch: https://www.banggood.com/Return-policy_hl103_at745 We have our colleague reply to your email, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Absoloute BS after sales service and they support criminals I bought a 3D printer for about $190 on 10 November. 2 weeks pass and it arrives in my country, I have to pay customs. That's fine. Then I hear that customs has chosen my package to be audited and I have to send proof of payment and various other documents. Turns out that Banggood.com's carrier gave incorrect information on the import tag, citing the value of the item as $104 and this incurred a heavy customs penalty of more than $200 which is being charged to me. I have questioned Banggood throughout this process and they give me similar responses all the time, this was the latest reply: "Dear Muhammad Cassiem, Thank you for your e-mail. About the order 56967234, we are sorry to hear that you have charged by the customs. We advise you to find out about the import regulations and tariffs of your country. And sometimes the price on the package will be revised by our shipping carrier in order to pass the customs inspection, which is actually beyond our control. However, we kindly inform you that customer is responsible for paying all customs charges and import duties if orders without a tariff insurance. Below you can find more information about our policies for the tariff (link removed) We suggest you buy the tariff insurance next time so that you will be eligible for a refund of its import duties. Thank you for your understanding and we look forward to receiving your reply soon. Best regards, Stephanie" Which is essentially means "we don't want to hear anything its not our problem". It is their problem if they're choosing this carrier that has a well known history of FRAUD. Their tariff insurance also does not cover customs penalties so that doesn't apply at all. Banggood refuses to pay the fine or give up their carriers details so that they can pay the fine. They have offered me store credit. They also offered to refund me if I return the item but they do not mention refunding me the courier fees or the customs I have paid thus far. Banggoods carrier is Rong Yao Lu LTD and Banggood knows very well that Rong Yao undervalues items to pass through customs. This constitutes fraud and tax evasion. It appears that Banggood does not care. Currently my item is sitting at the cargo depot and will not be released until the fines are paid.”

Helpful Report

Posted 6 years ago

Dear Haaroon Cassiem, Thank you for choosing Banggood and sorry for any inconvenience caused. We have given you our latest solution to you via email, could you please check the email? We hope you could accept our solution. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“The worst shop ever! I got an offer in Black Friday for a Xiaomi laptop 13.3 intel i5-8250U, confirm me the order several times with service customer (I have the conversations saved) and delayed the sending for restock but it will be sent immediatly and after waiting from 26th November, today 9th December informed me that I have to pay 60 usd more because the offer was very low???Lieeer!I won't buy with them anymore, they don't deserve so many worries for their cheap stupidities..I cannot say what it will happen if the laptop won't work correctly, how are they going to answer if they want to steal from you after you order...”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We won't change the price for the back orders, so there must be something misunderstanding, could you please keep discussing with our colleague via email? We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Absolutely terrible customer service. They sold me a bricked phone and refuse to stay true to the return policy they've referred me to several times. This company pretty much robbed me of over 100$. Absolutely would not suggest.”

Helpful Report

Posted 6 years ago

Dear Cloud Hernandez, Thank you for choosing Banggood and sorry for any inconvenience caused. We have examined the email and our colleague will reply your email, please note to your mail box. According to the policy from PayPal, customers need to return the defective products to the seller if they want to get refund or reshipment. Therefore, we truely hope that you can return the product to us. As long as you arrange the returning and provide us the returning tracking number and shipping label, we can send you a new product to you once the tracking information has update. If you have further question, we still suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“They fake info so they can evade taxes... I had a whole year full of stress waiting for the delivery and dealing with support, i won't ever want this again...”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the shipping delay. When it comes to the tax, here is our policy: https://www.banggood.com/Search_hl69_at310. You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Bought a few things on Banggood. On some orders I didn't have problems, but on others I did. I bought a 3D printer and they cancelled my order saying the price was wrong. A few months later I bought the same printer again. A few days later they contacted me to tell the printer was out of stock and to ask me if I wanted to wait to be restoked or if I wanted a reimbursement. I told I wanted to wait and reinforced this decision two more times. After almost two months waiting they cancelled my order against my will. One week later the 3D printer was in stock again and now they want to force me to pay USD 60 more than I originally paid to send me the printer. Bottom line: if you have any problems (even the ones created by them) they will not solve to you.”

Helpful Report

Posted 6 years ago

Dear Lucio, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize that we brought you so much trouble. We found that you said we cancelled your order withour your permission. Usually, we don't cancel any back order as long as customer want to wait. We take the security of your personal information very seriously, so we will not ask for the order number and your email address here. For this reason we suggest you could contact us via these links, for more information why we cancel your order: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

Dear Lucio, Thank you for choosing Banggood and sorry for any inconvenience caused. We sincerely apologize for the problem, we have re-examined your case and we have a new solution for you. Our colleague will contact you via email, could you please note to your mail box? For further information, we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Absolutely horrible service told them my item hasn't came after I wait 4 week know it lost I askof my money back only to by told "I'm sorry it's websites policy for you to wait 60 days before you request a refund" so I had to wait all that time just to get my money back really annoying people they are”

Helpful Report

Posted 6 years ago

Dear Greater Good, Thank you for choosing Banggood and sorry for any inconvenience caused. We sorry for the shipping delay. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Ordered a gimbal a month ago and the tracking info shows the very same ever since. Ordered a small digital voice recorder 2 days ago, still processing so I asked live chat what takes that long in processing a paid order. I was told they need to wrap it!!! Seriously, no kidding. Then the agent told me they'll urge the colleague to wrap it faster. Why??? I got no help at all, no answers to my queries, only a dozen apologies for the inconvenience..that's what I got... poor service, that was the list time I ordered from banggood”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for choosing Banggood and sorry for any inconvenience caused. We are sorry that our solution may not be satisfying, but we are willing to solve you problem We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

Dear customer, Thank you for choosing Banggood and sorry for any inconvenience caused. We have found that you order has delivered within the time frame that we estimated. We hope you can satisfy our delivery and product. If you have other question, we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“Ordered from the US warehouse to get my items faster comparing to ordering from China. They provide 3-7 days delivery time service. Waited 2 weeks, contacted customer service, they suggested to wait a week more. Buy from them if you are ready to wait a couple of months”

Helpful Report

Posted 6 years ago

Dear Gregory, Thank you for choosing Banggood and sorry for any inconvenience caused. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way. All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. If you have any further questions, we suggest you contact us through these links here below: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“This is possibly one of the worse online sellers I have come across. I ordered a replacement part for a Bosch tool according to the description on the Banggood website. The part that arrived was half the width of the original that was fitted to the tool. I contacted them using their frustrating contacts page and went through the rigmarole of having to send them photos and measurements of the item. After several emails they said they'd sent the correct part and this meant I couldn't return it for a refund or have a replacement. The item was not a direct replacement for the original part, but yet they washed their hands of the matter. Banggood are clearly a chinese company selling cheap chinese items. Customer service is appauling.”

Helpful Report

Posted 6 years ago

Dear Stephen, Thank you for choosing Banggood and sorry for any inconvenience caused. We suggest every customer reading the description of the product site carefully before placing order. Or ask pre-selling problem in online chat or email. If the product is shipping without any damage, and the size and condition have no problem. We are sorry we cannot change for you. If you have any further questions, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

“I bought couple of shoes from this store. They are basically $2.00 stuff made in China stupid cheap stuff they sell for $30-40. they are not even finished products. This company doesn't even know that their supplier in China sent the product or not. Just a garbage store making tons of money from people like me trying to spend less money to buy some products. what you get is garbage. when I send them email for support just empty promises. Please save your money or pay a little more and buy good stuff from some reputable companies in the USA.”

Helpful Report

Posted 6 years ago

Dear George, Thank you for choosing Banggood and sorry for any inconvenience caused. We will try our best to offer the competitive price on our website. If you have any further suggestion or feedback about the price, or the product you purchase has any problem, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website. We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Banggood Reviews