Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,113 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey all, I'm here to tell you my experience about my order. I bought a "Mi Notebook Pro". I paid it about 900€. I placed the order on Jan the 30th, it was shipped very vast, on Jan the 31th and finally delivered on Feb the 20th... Well, where is the surprise? The surprise was on Feb the 22th when I had the change to put my hands on it! The box was opened and closed with a trasparent tape. All the warranty labels were broken on both boxes (external and internal one). These notebook are sent fully discharged. This one was sent with 75% battery charge. On EVERY new PC, right out of the box, the end user have to do the first boot, create user and configure parameters. On this notebook it was already done. An user were already created and the report system info shown that the first boot time was performed on Jan the 9th, before the day I bought it! A final confirm of that was given to me after I ran the command to get the battery report. In the battery usage history section, it was reported that an usage was done on Jan the 9th. OH by the way, the notebook has a dead pixel... maybe someone didn't like that and returned it? Or it has some other problem?! I don't know... This is inamissible, such a pc could be compromised, the previous user could have installed some malicious software or whatever. They keep on say, it is new, I show them that all the seals were broken and both system report. What they say? Supplier need to create users in order to install the OS. This is a big lie! Everytime I try to contact them they reply me with copy-paste answer. They do not want to pay return shipping bescause they say "I'm not satisfed with the item, so we wont pay the return shipping". LOL! Of course I'm not: It is used and I paid for a new item! Oh, Nor they offer a partial refund for it! Shame on them! Avoid buying from them!”

Helpful Report

Posted 6 years ago

“Bought several products from BangGood in past 4 months. About 50% orders failed due to non-stock, non-shipment, non-delivery, faulty products. They set order statuses to "Shipped" before actually shipping and no, they don't provide tracking for every order they "ship". If the actually ship delivery takes a very long time so it typically takes over 1 month from order placement to delivery. BangGood lied to me many times saying innocuous items did not pass border control. Refunds take forever and they are very reluctant to refund even orders they cancelled themselves. I have $$$$ outstanding balance BangGood has yet to refund. It is no doubt a non-performing company. Did I mention poor packaging and online staff that communicates with you not having basic English?”

Helpful Report

Posted 6 years ago

“I needed support on a $380 hobby helicopter I bought from Banggood, but there's no way to call. Then I wanted to return something defective and encountered high hurdles - had to be within 7 days, send an picture and a video documenting the defect, on and on. Just be sure you check on the details of their support and returns policy before you buy anything important. It will take a long time to come and you will get no customer support. I see below that "returns and refunds" are rated as easy. Don't believe it.”

Helpful Report

Posted 6 years ago

“sent me a broken item only cost £5 very difficult to get a refund they asking me upload videos from youtube send receipt how did I pay for it when they already know I used PayPal would never use them again scammers!!!”

Helpful Report

Posted 6 years ago

“If you are in the UK i would advise you not to use this site. I received an email informing me of a customs problem and giving me options as to what I wanted to do the email reply address was not possible to reach. I do not know if I will ever get the order or a refund ???”

Helpful Report

Posted 6 years ago

“Ordered asmartphone on the on Jan 17 2019 cost AU$1055.02. Checked tracking everyday for 3 weeks, nothing showing up. Emailed EMS agent, no record on file in regards to the tracking number, no paper work nothing. Emailed banggood and told them of the situation, they replied with an email "saying Chinese Spring Festival (chinese New Year) here everything closed down", "item has been dispatched and will be delivered within 7 - 14 days check tracking in 2 - 3 days". Emailed them on the 15th of feb and said I am not hppy with your reason, order was made 21 days before the festival started. After my response got an email saying "We will need 3-5 days to check the problem of your order 60252570 with the logistics company and our warehouse." This is after they have said they sent it for a second time. I emailed them 4 days after the "second posting of the item" and said there was till no tracking information. reply was: "sorry for the waiting. About the order 60252570, it might get lost on the way. Then we could make refund as the item is out of stock right now. Could you kindly refuse the parcel in case it arrived there later or repay the parcel if you accept it? Is that acceptable for you?" I agreed to it, and I would be happy to pay them back if the item was delivered after the refund given. 21st of feb email from banggood saying... Thank you for shopping on Banggood and sorry for the delayed delivery. We have arranged a refund of your order 60252570 as you requested. You will receive the refund to the same payment method you used to place this order. Refund amount: AU$1,055.02 Refund arrival time once approved: PayPal Express Checkout - Within one business day We apologize for the inconvenience caused. If you have any other inquiries, please do not hesitate to contact us. 24th Feb I emailed saying, refund had not showen up. reply I got was.. Thank you for the contact. So sorry for the delayed process due to the Chinese Spring Festival/weekend here. We will ask the related guy to refund your payment in priority. Could you check your Paypal account wihin 24 hours? Any other question, you could feel free to contact with us. 24 hours after 26th feb...no refund.... 27th feb I emailed. " Hurry up with the refund, I need the funds back so I can order another phone before I leave for a holiday". Reply was. Thank you for the reply. We could make refund for order 60252570. But it shows the dispute is opened here. Would you please kindly close it first and then we will arrange in the shortest time? We are looking forward to your reply soon. My response was, You have mucked me around for more than 6 weeks, refund me then I will close the disput So still I wait.. I 100% do not recommend Banggood.com at all”

Helpful Report

Posted 6 years ago

“By far the worst company ever. They shipped me a defective product and I am trying to get a refund or replacement of the defective product. I already sent pictures and described the situation. The ask me to send videos onto Youtube, and 1001 other things to convince them the item is defective and if I don't they won't give me a refund/ send a replacement. I have contacted their after sales department and they have given me three different email addresses since our first conversation They are not a reputable company and their sales team will not give you any solutions. The latest email that they sent specified that I need to provide a tracking number to them for shipping the item back to them, and they will deduct the original shipping fee and insurance fee from the product It is now your responsibility to issue a shipping label so that I can send the item back to you and get a refund. threatening me to deduct shipping fees and insurance fees from the product is considered poor customer service. They refused to issue a shipping label to me shows that they have no intention of solving the problem. Hence I have no reason to believe that they will issue a refund or replace the damaged product that you gave me. Do not buy any item from Banggood if you value your money and you don't want to get cheap quality products which break instantly”

Helpful Report

Posted 6 years ago

“Ordered item on Chinese New Year sale, order was processed and charged via PayPal, 8 days later they send me e-mail - Item is out of order you can wait or get refund. Shure I choose refund since item is still for sale on their site but at the twice of the price. Cheaters! No business any more with them.”

Helpful Report

Posted 6 years ago

“Order two items. Got one in 15 days. After over a month all I get from customer service is "keep waiting". Chat puts you in a 70+ queue every time, just to ignore you at the end.”

Helpful Report

Posted 6 years ago

“Bought items from them.never received what I paid for they keep telling me in Japan they was celebrating so holiday never will buy from these scam artist again anyone who's stupid will buy from these criminals.”

Helpful Report

Posted 6 years ago

“I ordered 8 items from the american wearhouse. That was back on 12/28/2018. Here it is 1/17/2019 and 5 of the 8 haven't arrived and there all being shipped from China:( Don't buy from this company!!!”

Helpful Report

Posted 6 years ago

“Ordered two pairs of shoes in Oct 18. Have not received any after 3 months. Au Post said they have returned a pair at end of Nov to sender and another pair early Dec 18 due to incomplete address (they left out my parcel locker number). Discussed with BG regarding the order.. they promised to refund two weeks ago but nothing happened since. what a lousy online store!”

Helpful Report

Posted 6 years ago

“Had a DOA product they wouldn't refund full price Had a DOA product, which shipped from China. No markings or instructions on the direction to put batteries, subsequently doesn't matter because the unit started to smell of fire/smoke after inserting batteries. The build quality was horrible. The refund was a nightmare! They are still trying to get me to pay for shipping. Essentially they are having Americans pay for the shipping of defective items for us to throw in our waste fields vs there own. Pretty good scam getting people to pay for your garbage! This company also makes you go through paypal so you don't chargeback. If you chargeback then paypal will charge you for the chargeback. Would only do business with this site if I HAD too. Search around and find a better supplier. Everything is email based no live person, if you do live chat they are HORRIBLE, and can't offer anything but route your question/issue to email support. Takes days or weeks to get anything done.”

Helpful Report

Posted 6 years ago

“After a long delay in shipping, the product arrived broken. After dozens of emails and pictures, they tell me a replacement part will arrive in 15 days. It's been two months and no part. Repeated attempts to request a refund go unanswered...”

Helpful Report

Posted 6 years ago

“They refused to cancel my order 61475968 They refused to cancel my order within 45min since I placed the order and i discovered the specification in product page are wrong. My order is not shipped yet. They are scam .”

Helpful Report

Posted 6 years ago

“Can't get through to find out status of my orders. Sent an email via the web site and it came back as undeliverable. Tried to get on live chat and I was 124th in line. After 10 minutes I was 121st. At that rate I would have had to wait almost 7 hours to chat with someone. Have not tried the phone #, which is an international number, which would cost money. Their guarantee of a shipping time is a joke. My items are at least 3 weeks to over a month, the post office has been notified they are coming, but they never arrive. If this is the service you want, order from this company at its low, low prices. But only if you don't mind getting old while you're waiting!”

Helpful Report

Posted 6 years ago

“Good selection of phones and other electrical item at a good price. Haven't had to best customer service experience with them yet. They don't always reply to messages and the return processing is a bit strange... if you say the item doesn't work, the insist on you sending a video of it?? Is still a good site to shop on but have to wait a long time for some items..”

Helpful Report

Posted 6 years ago

Dear Alex, Thank you for choosing Banggood and sorry for any inconvenience caused. We understand that our request may be bothering, but we need some proof to show the problem of the product so that we can give you a more specific solution for you, we hope you can understand. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“https://www.youtube.com/watch?v=j-sW5E4Zp6U&t=97s Bang ... pas good du tout ! Bonjour, à tout le monde. 10 projecteurs achetés avec leurs télécommandes pour m odifier les options d'éclairage RECU : Aucune télécommande, et 4 projecteurs cassés. J'avais pris la garantie du prix ... ils refusent de me rembourser les frais de douane ! Une pure catastrophe/ Banggood me propose, sur un ensemble de 440€ ... 30€ de dédommagement ! A pleurer ! Vidéos des dégats : regardez le carnage sur youtube : https://www.youtube.com/watch?v=em2O2TqlKek&t=81s”

Helpful Report

Posted 6 years ago

Dear Famille FRANCOIS, Thank you for choosing Banggood and sorry for any inconvenience caused. We have received your email and we will reply to you soon. Banggood will try best to provide you a satisfying solution. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Hello this is in reference to my order #57579217, I received Defective Items, I never received my money back and no one is replying to my mails.”

Helpful Report

Posted 6 years ago

Dear Jaswant Singh, Thank you for choosing Banggood and sorry for any inconvenience caused. We have received your email and we will reply to your email soon. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

“Please don't purchase from banggood. They are so Careless I've ever seen in my life. That's why we call China Product. Sorry to say but this is truth. I ordered a Ruizu X02 8GB 1.8 Inch Screen HIFI FM Alarm Clock MP3 Music Player - Black. Though I got this product within 11 days but inside the box the Earphone was missing. How it is possible if they are promising that there will be 1 x RuiZu X02 8G Mp3 Player & 1 x USB Cable &1 x Earphone &1 x Manual inside the box. I already Mailed them many times & waiting for the final reply. Even they are not publishing my Review for the Product purchase experience. This is really a Fraud kind of business !!!”

Helpful Report

Posted 6 years ago

Dear Prasanta, Thank you for choosing Banggood and sorry for any inconvenience caused. Here is Banggood return policy: https://www.banggood.com/Return-policy_hl103_at528, and we list the solution in the site. We take the security of your personal information very seriously. Therefore, we suggest that you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Banggood Team

Posted 6 years ago

Banggood is rated 4.4 based on 8,113 reviews