Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,973 Reviews

85 %

of reviewers recommend Banggood

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Metrics

4.4

Based on 7,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please dont Buy anything from Banggood, they are purely just can say fraud. I had purchased a DC kettle from them but the product was faulty & the voltage selection during purchase was done wrongly. I had requested them to replace the good product along with the corrected voltage. initially they have started to play with gift points providing me free and some free coupons.. but ultimately they denied to replace the product, since it's already been delivered, even though they are having seven days free refund policy.. I had highlighted them very next day of received my product. (”

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Posted 5 years ago

“These are an evil unscrupulous gang of thieves masquerading as though there UK based there actually China based, I ordered goods for £144 (C02 monitors) because they advertised them as very cheap (that's the plan) however I never got my items from these liars and Paypal is another gang of thieves who’ll take their side before offering you buyer protection which is another lie, also for every bad review they’ll produce a good but fake one. My suggestion is stick with Amazon and normal debit card to buy your good Amazon is simply 2nd to none in my view.”

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Posted 5 years ago

“The item I received from them was wrong size.I asked them to replaced with right size and they decline.”

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Posted 5 years ago

“Paid for a phone that was shown as available to ship within 24 hours. Waited for a week while it was shown as processing. Contacted them multiple times through chat and email and every time was told that it would ship in the next 24 hours. After applying some pressure to let me know if the item is indeed available and will be shipped in a reasonable timeframe I received an email saying that they want to cancel the order and refund me as they were not able to ship to my country without customs (not true). I agreed to get the refund since there was nothing else I could do. It has now been 5 days since then and every time I contact them, they ask me if I do want to get a refund and give my consent etc... They hold more than 500$ of my money for two weeks for a product they never had and never intended to ship. Bangood is ok for cheap things, but will never trust them again for anything over 20$.”

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Posted 5 years ago

“Scam and Fraud! I requested for cancellation order, next day they edited status as "shipped", but then I requested again for cancellation, they didn't refund me, don't buy anything here, scam and fraud!”

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Posted 5 years ago

“I purchased a security camera from Banggood. It arrived with the wrong adapter plug or Australia. They refunded me $7 and told me to buy one here in Australia. I did so and when I tried to set the camera up, it ended up being a faulty product. I have spent hours trying to set it up using my phone, ipad and even my husbands phone and keep getting the same error code. I took a video and sent it to Banggood. I have sent them about 10 or more emails and spoken on Messenger chat to a few different people and they seem to not understand or choose to not understand. Two weeks later and I get told I am going to be refunded $7 again instead of the full amount (minus the $7 I already received) which means they still owe me $32. Their customer after-sales is useless and condescending. I think they are just hoping that I will give up because of all the stress. I have learnt a valuable lesson here, to never ever buy from them again. We had another order worth even more for another item and got sent the wrong thing, but didn’t bother complaining about that, and now wishing we had at the time, although I am guessing I would get the same run-around that we have had with this purchase. Banggood is the worst company that I have ever had to deal with when receiving a faulty product. I would never recommend Banggood to anybody. BUYER BEWARE - they are so difficult to deal with and I think the language barrier is a great problem with them understanding what I am saying, but the video I supplied and the screenshot of the error is explanation enough - language does not have anything to do with photographic proof that I have supplied countless times.”

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Posted 5 years ago

“I have placed an order with delivery to the address different from my payment method address, and it was canceled! I got in touch with an agent and she wasnt helpful stating that they do not ship to different addresses. She advised me to place another order which a priori trey cancel again.”

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Posted 5 years ago

“Four shirts purchased, adult 3X and 4X, big guy and accept my size. Shirts were labeled properly, but sizes measured small to large. Made multiple contact attempts, but they didn’t respond until just before the cutoff period, leaving me no ability to get product back on time.”

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Posted 5 years ago

“My father bought a mid-range drone from Banggood and had it delivered to my address. As we don't live in the same state, he didn't get to see/try it for the first few weeks. When he finally did and we tried to use it, we couldn't get the drone to work (it won't fly/motors won't "unlock"). We did a lot of research on the drone itself (before and after) and there had been a few bad reviews about the poorly written manual and supporting phone application and trouble around unlocking the drone, but good reviews about the drone itself (once the shortcomings had been navigated) and he decided to buy it. After exhausting the manual and the user generated advice online, we tried to contact Banggood regarding getting better instructions/clarification. Banggood refused to assist because the drone had been in our possession for a month and therefore we "must have broken it". We responded with additional information (it's clear that the drone has never been used, has no signs of damage or wear) and I suspect it is actually just a software fault (it is partially operated by phone app), but they are now ignoring our emails. They clearly have complete disregard for Australian consumer law. They are in breach of a number of points such as the product being fit for purpose (it doesn't fly - it's primary function...fail), matches the sellers description, acceptable quality/durable (drones in this range normally last hundreds of flight hours). We have now forwarded a complaint to the Australian Competition and Consumer Commission (ACCC). I encourage everybody else with a bad experience to do the same as I suspect the ACCC will only act if they get numerous complaints.”

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Posted 5 years ago

“Don't buy @ Banggood. Here is just the story what happend to me and could also happen to you: Summary: Ordered the goggles over 3 months ago and still have no goggles and still waiting for my money although i paid the extra cash for the insurance. Long story: I contacted banggood a few times about me waiting for my item and the estimated shipping time of < 15 business days => They always told me to wait (no compensation, no reaction on mentioning my insurance). A few chats later i was told to wait until the 67 days are over (i don't know where this number comes from). After this 67 days i thought i was going to get my refund (remember the claim the refund within 1 businessday, if you pay for the insurance and the item doesn't arrive within the estimated shipping time!). After this i was told i don't get the refund, because my package is still on the way (and trackable) and i have to wait! Waiting for another 2 weeks i contacted banggood again and demanded the refund. The accapted it and told me the refund via paypal is going to take 7 days (not business days). After another week i contacted them again and just got some general excuses i should wait. Mentioning the refund within 1 business day just gets ignored. After another few chat i got a conformation about a ticket to banggood and that i want i refund (Why is there a ticket now? I already got the conformation for my refund in the chat...). I was told that the "escalated" my case and it is being processed with high priority, but i don't beleive a word of that. While talking to banggood i opened a case in paypal and banggood just gave the wrong tracking number to paypal and they closed the case. I don't know if they did it on purpose... Now i'm sitting here waiting for over 3 months now still got no goggles and banggood still has my money, so DON'T ORDER HERE OR YOU PROBABLY LOOSE YOUR MONEY Maybe the refund will be finished in a few weeks/months and i get my money, who knows.”

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Posted 5 years ago

“Doesn't get any worse than this. Stay away!”

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Posted 5 years ago

“BUYER BEWARE... ordered a hat...… they got their money..... never a tracking number on the site...… never received the hat...… never got a refund..... Buyer BEWARE!!!”

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Posted 5 years ago

“very bad online shop, they promised to deliver goods for extra paid money up to 15 days but not able to deliver it for 45 days...really Chinese crooks, and get money back it will be another problem, they lie and repeated nonsense like trained monkeys....”

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Posted 5 years ago

“BANGGOOD floods the internet with their BIG sales especially to people on Facebook. I got sucked in because I needed a nice case for my new Drone. They had the perfect case for my exact drone. I ordered the case and I was so happy when it came today until I opened the box and found the WRONG CASE FOR THE WRONG DRONE. I have attached the photo of the item I ordered on the left and what they shipped me on the right When you try to contact Banggood they make sure you cannot get to them no matter how hard you try. If you want to return the item YOU must pay shipping and they will refund a "partial amount". DO NOT BUY ANYTHING FROM BANGGOOD”

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Posted 5 years ago

“In July purchased a 3d printer. Banggood sent to a PO box 1300 miles away. asked them why and was told it was returned. Gave ma a choice of refund or ship again. Choose ship again. They then insisted I received item Paypal gave me a tracking number tha ended up in Korea. Had to involve my Credit Ccard Co. to get resolution in my favor, because paypal took their side and insisted I had this printer.”

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Posted 5 years ago

“Items did not arrive, even though they were shipped with EU Priority Mail. Exchanged emails for 2 weeks on and they were saying the package should be at the local post office, because that's what "logistics replied", even though the tracking number clearly stated they were lying. Awful customer service, avoid them at all costs! If you absolutely need to buy from them, use PayPal, never a credit/debit card.”

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Posted 5 years ago

“Im waiting for a order from May and after 60 days they still denied refund for more 40 days”

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Posted 5 years ago

“This is a scam. Be warned. I ordered a quad copter on Aug 4th. Add says ships in 7 to 14 days but it takes that long to process. Then I get an expected delivery date of Sept 9thand that it has shipped. OK Its coming from China right. No tracking info and when I contact customer service they tell me order was returned. Now its gonna take another month at least to get my refund. Don't do it man. Stick with Amaazon”

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Posted 5 years ago

“a complete rip off waited over 6 weeks and still nothing spoke with online support and getting fobbed off and getting told to wait 2/3 weeks more what a joke i recommend getting refund from your own bank card company they will refund asap i did .....”

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Posted 5 years ago

“I don't recommend this company. I asked for support from them because I didn't received my item and they didn't care. I received my parcel today after one month and 2 weeks, even if there it was written 7-15 working days... I'll not order from them never, the customer support its very bad, user experience the same, waiting time also...”

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Posted 5 years ago

Banggood is rated 4.4 based on 7,973 reviews