Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,973 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i will not shop with Banggood again because customer service is rubbish .Ordered a childs box of magnetic building blocks and when it came half was missing, my 3 year old grandson was very disappointed that he couldn`t build anything from the book.”

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Posted 5 years ago

“If I could rate ZERO stars I would. Ordered mens shirts. Cheap material, poorly made and bizarre sizing... Contacted the company many, many times via their web site and Facebook. Never got information I requested on returning the shirts. Never got the refund they promised. BUYER BEWARE...”

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Posted 5 years ago

“I should have read the reviews BEFORE I ordered! Two pairs of shoes came damaged and so small couldn't get my big toe in. I ordered the correct size. I had to pay 26.00 in postage to return the shoes. They did not follow through on return policy that I followed. Customer Service rep Abbie is very sweet in her communications but hasn't yet provided results. Still waiting for refund almost 2 months later. I will revise this review when I get the refund. I'm not holding my breath.”

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Posted 5 years ago

“Absolute worst place to order from. First of all, an honest review for banggood products never exists. Reviews will always be deleted unless their 5 stars. Customer service is a nightmare, and half the time they don't have a clue to what there doing. Information is not secure; don't store any credit card...etc info on this site. Products are generally low quality.”

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Posted 5 years ago

“Banggood order #74397562 Tracking#9400110895343360271761 never Came post office no help. Payment 20-01-19 shipped 10-01-19 delivery date 10-15-19 done filed complaint ftc no help! Banggood lies,lies Glmsr”

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Posted 5 years ago

“Ordered a Junsun Dash Camera, 5 weeks later it had not arrived, finally I got it, it stated in the sales literature and instruction manual that it takes up to a 128GB Micro Sim, when I put in a 128GB Micro Sim the camera switched off, then when I switched in on again it stated insert Micro Sim, then I switched it off and on and it stated MEMORY ERROR. I contacted Junsun and was advised that the Dash Camera is unstable with a 128GB Micro Sim, it also would not work on a 64GB Micro Sim. So the Dash Camera does not do what the instructions and user manual states, I want a refund on the camera, Banggood has offered to replace the camera, but they have not taken note of the Email I got from Junsun that it will not support a 128GB Micro Sim as it states in the instructions, I need a large sim card in the camera, that is why I bought it, Banggood asked me to get the costs of returning the camera to them for repair, I sent them the price, and they keep asking for the price, I told them I do not want it repaired, it does not do what it states on the instructions, and Junsun have admitted it does not support a 128GB Sim Card. I Would not recommend buying anything from Banggood.”

Helpful Report

Posted 5 years ago

“I ordered a roll out pianos. I was so excited to get it. It arrived Damaged and doesn't work. I tried to contact the company, and there isn't a phone number that works. It turn out they are in china, So I went through pay pal, They expected me to return it , witch is understandable, except the shipping to china cost more then I payed for the item. So Pay pale would do nothing and I lost all my money. I had to save up for this. I can't afford to by another one. I got completely ripped off. Don't buy anything from this company. I just wanted to play piano...I'm so sad”

Helpful Report

Posted 5 years ago

“If you want to be kicking yourself, then Banggood is for you. I'm now 1 year into an order for 2 laptops and am STILL WAITING for 1 of them. After the 2 machines arrived (12 weeks later than promised), I realised about a week in that the external video and audio out on 1 machine didn't work. I advised Banggood (Giselle) who instructed me to run around Budapest trying to find somebody to repair it . I couldn't. After 5 weeks, I gave up and shipped it back (adding 40 USD, atop the customs duties that I'd also paid). They got the machine and then determined while they could fix it, the problems were outside of warranty and I'd have to pay. I refused and eventually they agreed to fix it. That was 6 months ago. The machine is still with them. When I complain they offer me a meager credit if I'd purchase something else. Seriously, I'm out $800, and they think I'll send them more money and play their game some more. When the 2 machines arrived, have NOT RECEIVED a fully working”

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Posted 5 years ago

“Made an order with this company week's ago still haven't received it and still waiting for a reply from there customer service”

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Posted 5 years ago

“1. search engine is pretty poor, you cannot find the product that you need. 2. The communication for return to seller is done outside Banggood. Most sellers are arrogant. 3. you can find the same product at the same price in eBay with much better security. Won't buy from Banggood again.”

Helpful Report

Posted 5 years ago

“Ordered something weeks ago and have not gotten it yet. They took money right away and can't tell me when and if I will get the order”

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Posted 5 years ago

“I will echo what other reviewers have written: It appears that this company is dishonest or, at least, does not follow good business practices. I ordered an item in August, the money was immediately drawn out. the item was never delivered, probably in large part because in my case bang good utilized USPS and does not interface well with USPS. They do not provide a USPS tracking number. It has now been nearly three months, I have not received the item and I have not gotten my money back. I have had countless interactions with them and Ms. Li, which have not gotten anywhere. Buyer very much beware!”

Helpful Report

Posted 5 years ago

“Banggood has disapointedly revealed to be the worst aftersales assistance ever. I received the drone on 4th of september and discovered a problem on the 14th of september (within only 10 days). Banggood doesn't pay for the returning shipment if you return it more than 7 days after the delivery and that's one thing to take in mind when you purchase with them. After too many emails sent back and forth with ridiculous offers, when I got clearance from Banggood to send the item I finally returned it back to China on the 8th of october (they offered me 30 euros for a refund of a useless drone for which I paid 300!). On the 18th of october I got the reference from the tracking number that a Customer Notification had been sent, and the item was cleared from customs already on the 14th of october (as you can see in the screen shot). Today is the 31th of october and still nor the reply from Banggood neither the refund. I am doing this review to advise others to be aware of these problems. I know that Banggood prices are low but if you happen to have some sort of problem with your item and you have to activate the warranty, it will be a nightmare. I will never purchase in Banggood again, and I advise everyone not to do it also.”

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Posted 5 years ago

“NO REFUNDS in fact, avoiding after promise I had a promised REFUND from BANGGOOD and they kept banging me not very good, by asking for my PayPal account, and then claimed my PayPal account is not in proper order for refunding me, so I had 2 PayPal agents report that Banged needs to contact PayPal as my account is in good order and this can be resolved between PayPal and Banggood - so after 2 month of this, Banggood said they can refund my BGpay account with them, and they said it will be there in 72 hours, but 2 weeks after when I reminded them the promos, they said they can not refund my BGpay account and that I should give them another PayPal account - so I answered there is no reason to restart the same loop of existing clients in hope we give up on the refund promised. In fact, my loss of a phone which does not function as a phone, is more then 3 times what they offered as refund, so if I give up, is on placing any more orders with Banggood, and hope it helps you know the risk of dishonesty when an item is not working after you get it from this online retailer. I also will share this with PAYPAL.”

Helpful Report

Posted 5 years ago

“i do not recommend this company to anyone,not even to my worst enemy,they do not do refunds,this is considered to be fraudulent activity,DO NOT ENTER OR GIVE THEM PAYMENT INFORMATION,THIS INFORMATION COULD BE SOLD TO 3RD PARTY RESULTING IN UNAUTHORIZED CHARGES,NOT A SECURE WEBSITE TO ORDER FROM.”

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Posted 5 years ago

“I bought some merchandise and wanted to return it. I followed the instructions on the website and contacted them via email and chat to request instructions on how to return the stuff. No one replied to my email and the chat personal always assured me that someone will contact me within 24 hours however no one ever does. I left a review on another website and they directed me to check my email. I think they are just giving me the run around and do not intend to refund the money. I will never use their services again.”

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Posted 5 years ago

“I have bought a kroak mini gps tracker but when arrived the unit did not work proprely. I have sent an email to BangGood and receive an immediate answer asking me to describe my problem with photos and videos. After sending these information, I received an email telling me that the unit will be replace for free. After 3 weeks, I have received the new unit but same problem ! This tracker does not have a decent user manual and SW application is poor, the biggest problems are : - Only 2G network compatible (will soon deseapear in all countries). - Poor GSM sensitivity, it make the network connection radom and take ages to connect. - Very poor GPS sensitivity and quality, the GPS never locked on satelites on my second unit... Do not buy this product a big waste of time and money ! Unhappy Customer Ph. C.”

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Posted 5 years ago

“For me the worst online shop experience. I paid them 310EUR for the new TV and after 2,5 half weeks, the item was not even shipped. The customer support keep repeating to wait another 2-3 days. I have spoken (according to them) with 2 managers, but the was not able to answer my simply question - where is my item and why the item was still not shipped. So be carefull with them.”

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Posted 5 years ago

“Just terrible service. The item didn't receive for more than 2 months. In the end, they issued a refund but the process was tedious and the service was degrading. You should watch out!”

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Posted 5 years ago

“Do NOT deal with this company!they are scammers,they take your money and take ages to send goods....from China!when it arrives it is not as ordered.then trying to contact them is impossible! I emailed a complaint as soon as package arrived to be told they were away from office due to some sort of annual holiday and would contact me in 4 or 5 days...I waited.Finally they got back to me and I explained I had purchase 2 pairs of Ladies casual shoes but they sent US size 6 instead of UK size 6,so too small!they refused refund inssting on some vouchers towards next purchase - like I'd EVER buy from them again?I tried to return but such complicated process,they wanted photos of tracking receipt from post office and it was going to cost £17.50 to send them back to China.They have no customer service,no way of contacting via phone or live chat-just a joke!this went on for weeks!in the end I had to accept partial refund of just £22!DISGUSTING!this company needs to be closed down or stopped from advertising.”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,973 reviews