Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,973 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prodotto arrivato non funzionante e non rimborsano tramite paypal, da evitare entrambi.”

Helpful Report

Posted 5 years ago

“I received a broken electronics device (physically broken in to pieces), and made a repair / replace claim immediately, but haven't received any response whatsoever (over two weeks since making the claim). The site encourages me to write a review about the purchased product, so that's what I tried to do; obviously the review was going to be factual but not too positive. They refused to publish the review, which kind of explains why most of their products have mostly five stars reviews. Don't buy anything from Banggood.”

Helpful Report

Posted 5 years ago

“WOW. What a scam site. I have ordered goods from them and they gave me a tracking code. After 2 months goods still haven't left China. I have asked for a refund but they refuse to give me my money back. Stay away from them. SCAM site!!”

Helpful Report

Posted 5 years ago

“Worst buying experience i had in my life! I consider myself as a very patient and respectful customer, this is the first time in my life a site/company pushed me off the edge. I ordered a OnePlus 7T Glacier Blue color phone on the 11/11/19, there wasn't any notice anywhere that the phone is out of stock. After about a month i saw that the status of the phone is "Back Order" (which means not in stock), while no one notified me of the situation, after contacting the support they gave me 3 options: 1. Wait for the phone to arrive 2. Choose another item for about the same price (which there isn't one) 3. Change the color of the phone I asked if the other color is in stock, they said it is so i changed the color and they promised it will be shipped after 48 hours. After 72 hours i saw that the status on the site is still "Back Order", i contacted the support again, they said the phone is not in stock (although the promised it is after changing color), and was asked to wait 7 days, and they checked and promise that it will be 100% in stock, i accepted. I waited 9 days, entered the site, and to my "surprise" it was still in status "Back Order"! When contacting the support again, they asked me to wait for 17 more days!!! After waiting a month before i first contacted them, then asked for 7 more days for it to arrive to stock, and then 17 more days!!! Which in the end no one actually promises that it will be in stock (as to their previous promises), in the end i ordered the phone on 11/11/19, today is the 16/12/19 and the asked me to wait 17 more day which in the end in the beginning of 2020! And still no one really promises that it will actually be in stock at that time and after that wait 7-35 days more for the shipment to arrive. The whole time i asked for some compensation/faster shipping and the refused, in the end i cancelled my order. Poor site, promise things and don't hold to the promises and just lie, even when i had a print screen with their promises. Wouldn't recommend buying anything from them unless you are willing to wait an abnormal amount of time for the item.”

Helpful Report

Posted 5 years ago

“Bangood cheats you if you purchase SHIPPING INSURANCE. They take your money and refuse to settle claims. Because they are outside of the US there is not anything you can do. Do not purchase anything from this POS company.”

Helpful Report

Posted 5 years ago

“NO STARS FOR YOU! The products i received were of poor quality. On wanting to return an item, i contacted them via their website twice, and still have had no reply - 3 weeks later. They say you must contact them within a week to be eligible for a refund but they don't respond to their queries.”

Helpful Report

Posted 5 years ago

“I ORDERED A CURRENT CONVERTER ON 17 OF SEPTEMBER AND STILL TODAY, 8 OF DECEMBER, IT DIDN'T ARRIVE. I SENT 6 E-MAILS TO THE COSTUMER SERVICE AND THEY ONLY SAY I HAVE TO WAIT!!! THIS WAS THE FIRST AND LAST SHOP IN THIS SITE!!!”

Helpful Report

Posted 5 years ago

“I order twice two 25 amp electric showers and both time they sent a 49 amp electric shower so now I have 4 49 amp electric showers and still I am waiting for their response. They mislead the customers and they are robbing .. be careful”

Helpful Report

Posted 5 years ago

“Bought a keyboard it arrived badly damaged. Customer service was terrible. They offered me less than a third of the price I paid and told me to get it fixed. Would never buy from banggood again”

Helpful Report

Posted 5 years ago

“Does not deserve 1 star. After waiting over a month, a mangled excuse of a hard-drive caddy to (purportedly) fit in a Lenovo Thinkpad T420 arrived today. It was missing the one feature (visible in sales photos) which causes people not to order from other caddy sellers who do not show the feature on their sales photos. The plastic face-plate does not come close to fitting a Thinkpad. A large rectangle has to be hacked of it to enable the caddy to close into the CD compartment of the Thinkpad - and then the face-plate is not flush with the Thinkpad case, as it is less than half the thickness of the CD caddy face-plate. Product looks like it was thrown from Hong-Kong. Meanwhile, I have been bombarded with daily bangrubbish-marketing emails for which I have yet to find an OPT OUT, not having opted in at the outset. Does it work (I hear you ask)? It will doubtless work once it has been melted down and recycled into paperweight. Photos are worth as quick look-see ... . P.S. nothing chucked in a polythene bag - with no protection - is going to delight the receiver.”

Helpful Report

Posted 5 years ago

“Cheap but limited customer care, not interested in returns or refunds. Constant stalling and delaying tactics.”

Helpful Report

Posted 5 years ago

“I recently used Banggood to buy a GPD Win 2 computer that costs $700 on average. The unit was marketed as brand new when I purchased it and it took 41 days just to receive the unit. Upon finally receiving the unit, I noticed that I had received a used unit that was sent back to do being defective. It would seem as though it’s their policy to resell their used defective items at brand new prices without concern or knowledge of their customers. I immediately opened a case with PayPal and they will be receiving their junk item back, but now I’ve got to wait until they receive it in the mail in order to receive my $700 refund. Please buy from eBay so you can see the ratings of the seller.”

Helpful Report

Posted 5 years ago

“It’s going to take a month for a small set of plastic tools to remove my door panel just to change out my window switches. Apparently Amazon is way better.”

Helpful Report

Posted 5 years ago

“They are scammer, I never receive my shipment nor my refund It is 2 month after I ordered a shoe and tracking # still show un shipped”

Helpful Report

Posted 5 years ago

“BANG.......BAD!!! Horrendous, nightmare of a lame excuse for an online store. Wrong items sent with no refund. A number of other problems with this company that would require pages of description. They'll take your money claiming items are in stock when they are not and will NOT notify of the situation. If you get tracking, it is totally inaccurate. Countless bad reviews for this "company" from what seem to be thousands of disappointed and scammed customers are reconfirmed over and again. Orders that do arrive average about a month. Just DO NOT buy from banggood. Does not matter what $ you think you might save, it WILL cost you in wasted time headache and worry. Spend the extra $10 or $20 and order from a US based company and has legitimate service. I was one of those that went in thinking i wouldn't happen to me, but if you order more than one item in an order or make more than one order, they will eventually pull some sneaky tricks to get your $. Read the other reviews and you'll see the patterns I am referring to. The "people" at bonggood know exactly what they are doing and they are being instructed to do so. They know just the right number of customers that they must to appear to be honestly serving in order to profit from ripping off the rest. A campaign to remove banggood from the internet should be launched to stop people from getting scammed by banggood.”

Helpful Report

Posted 5 years ago

“Bang hole - the worst toilet on this planet !! I ordered a controller (it was a copy of the original) which didn't work. I asked to send it back and for a refund, they said to wait and gave me another instructions, same as the ones I received with the controller. Nothing !!! I have tried to write an review many times, but never appear on that page. They won't let you write anything bad about the product or them. Latrine/Earth closet !!! Better try Aliexpress or Gearbest or Dx.co, much faster shipping/good quality and they accept bad review and returns”

Helpful Report

Posted 5 years ago

“biggest problem is...they sell what they don't have in hands. Once they get your money, they will monkey around to find it and ship. Most of the time if they don't find cheap enough to make profit they will not cheap...or tell you about the dealy. then when you contact them is always the same reply, please give 2~3 days, it is on your way. I was hearing that same crapola for one month...never got the $522 item, will fight with PayPal now to get my money back...AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“They don't listen when a product is completely wrong and will not refund your money. They have taken £160 from me. I also spent £18 returning the chinese software phone and they refused the parcel.”

Helpful Report

Posted 5 years ago

“Just got my order today. Ordered man's fleece lined jacket XL. Came in ladies large. No reply from banggoof. Got me once but never again !!”

Helpful Report

Posted 5 years ago

“SCAM!!! Order Number: 73605039. I never received the article that I ordered, I asked for a refund and they completely ignore. Do not use this website unless you want to lose your money.”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,973 reviews