Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,177 Reviews

85 %

of reviewers recommend Banggood

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4.4

Based on 8,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product couldnt be delivered after 1 month of waiting. So it was forcefully cancelled. I have not yet had a refund from my 550 euro order.. After 1 week. The customer support is full of lies and false promises.. they are rude, and the most difficult and usseles people i have ever dealt with. I have dealt with scam sites... But this site is the worsed i have ever seen, do not buy anything here.”

Helpful Report

Posted 6 years ago

“They've been raising their prizes the last few years are now 30% too high, fake promotions, very unintelligent customer support, broken promises, 3years ago it was nice but now it's better and cheaper to buy in my own country.”

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Posted 6 years ago

“The store itself would be okay (some of their products are expensive compared to other stores and they also inclined to lie in product description), but every online store is just as good as their costumer service and this is where banggood falls short. They are using the typical tactics of online Chinese stores to try to make the conversation as long and slow as possible, i guess in the hope to make people just to give up and leave things as they are. Also the solutions they offer are ridiculous and far from being acceptable. A few more things what i was reminded concerning banggood, now that we are communicating daily with their costumer service. The laptop i have problem with has a cheap plastic body (it is not the problem with it but the battery is pretty much dead) but the product description stating it has a aluminum body. People even asked about the material, and they are lying about it saying it has metallic body. So yes, they are deliberately misleading costumers, if someone does not do their research about their product from other sources. Warranty must mean something completely different thing for them - if something goes wrong they offering a few % refund of the original price what won't solve the problem and maybe they also offering some useless banggood points (what you cant use for most of their products because of the fake promotions - same price as usual - you can't yous points on products what has promotion) Almost 2 weeks and they still did not offer any acceptable solution, and i didn't even hear from them in the last 2 days.”

Helpful Report

Posted 6 years ago

“Received product was damaged. No response to complaints for 3 months.”

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Posted 6 years ago

“I order my stuff on 19 November 2019 and till I never received my stuff. Company is also not taking any resposibilty.”

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Posted 6 years ago

“Terrible customer service. I received a faulty controller with my drone order. Right when i turned it one it got really hot and i smelled burning. I opened the battery compartment to find that the plastic was melted. I immediately contacted the customer service through their chat option. the rep asked for pictures, which i sent. he then said i would be contacted via e-mail. i was, and was asked AGAIN to send pictures and video, which i did. The service department must only be allowed to send one e-mail a day because they will not reply to my e-mails in the same day, i only get one response a day. Those responses included: a request for me to go and buy the product locally and they "cover" the cost, an offer to send me a replacement battery which oh by the way was not the problem, it was the controller not the battery in the drone. (if they watched the video i sent they would know that). I asked for a full refund so i could purchase the product somewhere else. the response was that their supplier would not be available until after February 10th because China is celebrating Spring, "would i be ok waiting until then?"...um, no...just send me my money back!!! would you mind sending me a product now and i'll pay you after Valentine's Day???? crappy customer service! Will NEVER use this site again.”

Helpful Report

Posted 6 years ago

“I’ve ordered connected keylocks from France for more than 100 euros. The post service tracking said the parcel was delivered, but I never received it. Despite of the insurance I additionally paid on their site, banggood doesn’t want to do anything for me. ( They consider it’s not their responsibility). In the European Union there are some laws to protect the consumers from this kind of problem. Then, I would recommend you to avoid this company.”

Helpful Report

Posted 6 years ago

“I've ordered a set of Drillpro drill bits, "Drillpro 7pcs HSS 5 Flute Countersink Drill Bit Set Reamer Woodworking 3-10mm Chamfer Drill Bits" They looked very nice and good quality on their website photo but when i received them i was shocked how bad they were. They were not like the photo shown on the web site. they are worst drill bits i have seen in my life. they arrived loose in a plastic bag rubbing against each other. full of burrs and some are not even grinned fully and the tip is under sized and not grinned. only good for the BIN. the photo shows nice looking drill bits in a shrink plastic package but they send you a bag of scrap metal. see photos. went to their web site to write a review but looks like their system will flag bad reviews and block them, so i was just getting a vague error message when clicking on the submit button. and could not submit my review. **** SHAME ON YOU BANGGOOD ****”

Helpful Report

Posted 6 years ago

“beware!you will not receive what has been ordered or has been advertised”

Helpful Report

Posted 6 years ago

“Fake warehouses. whatever warehouse you choose all its sent from china. Fake, lies, useless company, don't rely on this company as them are useless in support, prices, offers, all its fake.”

Helpful Report

Posted 6 years ago

“One month just to send the item, another to receive, item to small and wrong colour. To mad to be true”

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Posted 6 years ago

“I have the worst experiance with Banggood , the worst customer service I have ever seen they should not supply goods overseas , I will never buy anything again from this website and I will share my experiance with everyone I know”

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Posted 6 years ago

“Avoid!! Item took 6 weeks to arrive and when it arrived it was the wrong item!! They refuse to provide a refund unless you send the item back to china! I am not paying for postage to send back an incorrect item!”

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Posted 6 years ago

“I ordered an electric sheep sheers from banggood,looked very nice in the advertising image, when the item finaly arrived all I got was the cutting comb ,not much good without a machine ,I think its called false advertising.”

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Posted 6 years ago

“I did not receive all goods and have emailed them approx. 1 to 2 weeks ago without a response. They indicate they will get back to you within 48hrs of your email but this is clearly not the case. I will keep trying and hopefully they will contact me otherwise I will be making a claim with Paypal and writing another review”

Helpful Report

Posted 6 years ago

“I have purchased a good amount of drone products from bangood over the past year with mixed results. I was usually attracted by the advertised price, which is in most case a minor amount lower compared to United States distributors. However, the lower price is the only advantage to buying from them. Suffice to say, any positives from the initial purchase end there. I have found that they advertise that they have the item, making the claim that it is in stock. However, in most cases they wait days to ship the product, an obvious indication they don’t have it in stock. Then once it does ship, it then becomes an ordeal to get accurate tracking information and in many cases it sits at what they call the “origin post” location in China for in many cases weeks. I have waited sometimes over a month for it to eventually leave China. When I contact them about the delay they provide no explanation but simply update the noted quoted delivery date to a much later time. I have found that when making a purchase it is better to see if it is available from USA Banggood. The item then ships from a US location, which speeds up the shipping process. Unfortunately, in most cases the product is only available from China. When I have eventually received the products, I have had to closely check to confirm it works and all the parts are there. It is apparent that their quality control is lacking, to the point that it it seems they just send the product out once they receive it from the manufacturer. If you receive a product that works, consider yourself fortunate, because if there is anything wrong their customer service is not good. Contact with customer support is limited to ongoing back and forth verbiage with them using stalling techniques. It is apparent that they don’t want to address the problem, want to avoid a return, and don’t want to process a refund. In every case I have had it has been an ordeal dealing with customer service and the agents are not receptive to work towards a mutually acceptable solution to your problem. Persistence on the customers part is the only way to have any chance to get anything resolved. I have had to often initiate daily contacts for sometimes a week to get through the stalling. Resulting from a most recent episode of a situation where they would not resolve a shipping issue before 60 days from date of purchase I have had enough. I will no longer be making any Banggood purchases.”

Helpful Report

Posted 6 years ago

“This company is a con and a fraud This company is a con and a fraud. Don't believe anything they say or any delivery information. I ordered items from this company and was given a delivery date. I estimated it would take longer but when I chased it up a month later I was told I had to wait another 2 months before they would investigate. Don't go near them they are clearly liars and cheats and I will not be ordering anything from them ever again”

Helpful Report

Posted 6 years ago

“class action lawsuit on it's way-shiitbags”

Helpful Report

Posted 6 years ago

“Absolutely awful customer service. Stay away, the website is a scam and they almost never have anything they sell on stock. It's the third order this month that I have to cancel because after weeks of waiting for three different items showing as in stock to dispatch, the customer service keeps on not responding and not even giving a timeline on when it would ship, even though they claim that the item is in stock”

Helpful Report

Posted 6 years ago

“Order of a shirt and pair of shoes took 2 months to receive. Quality of items was poor. Won't order again.”

Helpful Report

Posted 6 years ago

Banggood is rated 4.4 based on 8,177 reviews