Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,972 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an electric sheep sheers from banggood,looked very nice in the advertising image, when the item finaly arrived all I got was the cutting comb ,not much good without a machine ,I think its called false advertising.”

Helpful Report

Posted 5 years ago

“I did not receive all goods and have emailed them approx. 1 to 2 weeks ago without a response. They indicate they will get back to you within 48hrs of your email but this is clearly not the case. I will keep trying and hopefully they will contact me otherwise I will be making a claim with Paypal and writing another review”

Helpful Report

Posted 5 years ago

“I have purchased a good amount of drone products from bangood over the past year with mixed results. I was usually attracted by the advertised price, which is in most case a minor amount lower compared to United States distributors. However, the lower price is the only advantage to buying from them. Suffice to say, any positives from the initial purchase end there. I have found that they advertise that they have the item, making the claim that it is in stock. However, in most cases they wait days to ship the product, an obvious indication they don’t have it in stock. Then once it does ship, it then becomes an ordeal to get accurate tracking information and in many cases it sits at what they call the “origin post” location in China for in many cases weeks. I have waited sometimes over a month for it to eventually leave China. When I contact them about the delay they provide no explanation but simply update the noted quoted delivery date to a much later time. I have found that when making a purchase it is better to see if it is available from USA Banggood. The item then ships from a US location, which speeds up the shipping process. Unfortunately, in most cases the product is only available from China. When I have eventually received the products, I have had to closely check to confirm it works and all the parts are there. It is apparent that their quality control is lacking, to the point that it it seems they just send the product out once they receive it from the manufacturer. If you receive a product that works, consider yourself fortunate, because if there is anything wrong their customer service is not good. Contact with customer support is limited to ongoing back and forth verbiage with them using stalling techniques. It is apparent that they don’t want to address the problem, want to avoid a return, and don’t want to process a refund. In every case I have had it has been an ordeal dealing with customer service and the agents are not receptive to work towards a mutually acceptable solution to your problem. Persistence on the customers part is the only way to have any chance to get anything resolved. I have had to often initiate daily contacts for sometimes a week to get through the stalling. Resulting from a most recent episode of a situation where they would not resolve a shipping issue before 60 days from date of purchase I have had enough. I will no longer be making any Banggood purchases.”

Helpful Report

Posted 5 years ago

“This company is a con and a fraud This company is a con and a fraud. Don't believe anything they say or any delivery information. I ordered items from this company and was given a delivery date. I estimated it would take longer but when I chased it up a month later I was told I had to wait another 2 months before they would investigate. Don't go near them they are clearly liars and cheats and I will not be ordering anything from them ever again”

Helpful Report

Posted 5 years ago

“class action lawsuit on it's way-shiitbags”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service. Stay away, the website is a scam and they almost never have anything they sell on stock. It's the third order this month that I have to cancel because after weeks of waiting for three different items showing as in stock to dispatch, the customer service keeps on not responding and not even giving a timeline on when it would ship, even though they claim that the item is in stock”

Helpful Report

Posted 5 years ago

“Order of a shirt and pair of shoes took 2 months to receive. Quality of items was poor. Won't order again.”

Helpful Report

Posted 5 years ago

“I am currently living in Switzerland and I purchased a keyboard (73.38CHF, 1CHF is roughly 1$) with USB-C adapter (2.06CHF) about a month ago, and paid express shipping (which was written 3-5days but it took over 9 days to deliver) fee around 15CHF. At the day of delivery I Immediately noticed that +,= key is not working. (Took a video of it as banggoods suggested and posted on Youtube) Hence I contacted banggood as suggested in their post purchase support, (which is not direct e-mail) but did not received any response for few days so I did it again, and still did not get any response. Therefore I sent direct e-mail and they replied. It was at December 11th and still going on. I post every e-mail just to note (except names and greetings). It will be long, so you can skip it : Banggoods: In this case, to resolve this issue, would you accept to receive a refund CHF20 and you get it repaired? For any other idea, please let us know. We will do our best to find the best possible solution for you. We hope for your understanding on this matter and look forward to receiving your reply. Me: Thank you for your reply. I would like two options : 1. Full refund, or 2. New product. I don’t want to get it ‘repaired’ since it was broken from the beginning. Thank you. Banggood: We are sorry that we cannot make a full refund for the broken key. Me: I refuse to get it repaired since it was not functioning from the beginning. You sent me the malfunction product and according to 7 Days DOA product Gaurantee, if one of my items are damaged, then you have duty to refund or replacement. Best, Banggood: Sorry for the inconvenience caused. We would like to arrange a return for you. Please check the shipping fee at local post office and choose a shipping method that has tracking number and costs no more than 20USD and we will pay for the shipping fee. The returning address will be Dongguan, Guangdong Province in China. After you check the information, we will inform you the instruction about the how to return the item and refund you SFr73.38 after the package is delivered. Thank you for you cooperation in advance. Me: Thank you for your reply. Just to clarify, 1.what if there are no shipping methods available that cost under 20 USD with tracking number? 2.what is specific returning address? 3.The refund amount does not include shipping fee that I originally paid even though the reason of return is product's failure? (In this case, I prefer replacement instead of refund) Thank you. Best, Banggood: Dear Customer, Thanks for your email to notify us of the difficulties you have been experiencing with our shop recently. We are very sorry for such destabilizing encounters you have been faced with. One of our strengths is the way we respond to our customers promptly. We fully understand the inconvenience caused. Hopefully, we will provide you further solution within 48 hours due to the weekend. If by any chance you failed to receive response from us, please feel free to contact us again for further solution. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times. Thank you for your patronage. Then banggood did not give any response for 4 days, hence I sent a new email : Me: Good evening, I haven't get any further notifications on my issue yet, how is it going? Thank you, Banggood: In this case, to resolve this issue, would you accept to receive a refund CHF30 and you try to fix the problem at local area? Me: Good morning, As I already mentioned, I will refuse any kind of 'fix' solution since it was broke from the beginning, and as presented in 7 Days DOA product guarantee, I have right to get either 1.Product replacement, or 2.Full refund. I hope this will not make you confused, and it seems like we are having similar conversation over and over again, I want to note that whoever taking charge of this issue, please read the e-mails beforehand. My point is : 1.You should proceed full refund including the shipping fee, or 2.You should send me the replacement. Thank you, Banggood: In this case, to resolve this issue, would you accept to receive a refund CHF45 and you do not need to return the item for us? Me: No, I will not. Banggood: Sorry that we can only refund you CHF45 as the item is not returned back. Me: You haven't reply to any of these questions that I have asked : 1.what if there are no shipping methods available that cost under 20 USD with tracking number? 2.what is specific returning address? 3.The refund amount does not include shipping fee that I originally paid even though the reason of return is product's failure? (In this case, I prefer replacement instead of refund) So what I can suggest for you is : replacement, and banggood pay every shipping fee involved according to 7 days DOA guarantee. If you refuse my last proposal, which you have duty to proceed, then I will contact consumer projection in Switzerland, and try my best to find my own right as costumer. Thank you. Best, Banggood: This is the full address for you and pleaese be noted to choose a shipping with tracking and send us the tracking number after you ship it: If the shipping fee is over USD20, you need to pay for the extra amount. --- --- ADD: No.27,Si Li South Road,Daping Village,Tangxia Town,Dongguan City,Guangdong Province,China 523721 Mobile:-------- Me: You don’t refund shipping fee that I have already paid? Banggood: We can just cover USD20 for the shipping fee and refund you SFr73.38 after the package is back into our warehouse. Me: Why you don’t refund the original shipping fee even though this refund’s responsibility is upon your company? Banggood: So do you want to return the itemwe cover the returning shipping fee USD20 already) or you prefer a refund CHF45 and keep the item? Me: You did not answer my question. Why you don’t refund original shipping fee? Banggood: We cover the returnning shipping fee for you so we can only refund you the product price only. Me: Of course you cover returning shipping fee, but my question is, why you don’t pay back the original shipping fee that I have already paid since this refund is due to your responsibility. Banggood: The order contains two items. If it just has one item, we can refund you the shipping fee. So the point is whether you return the item or not. Me: It is obvious from the price ratio that I proceeded this order due to the keyboard. However, if your will is that, then I request replacement of item - send me a new working product. So this is end by far, and no issue is ongoing. To sum up, I had customer experience with banggood such that : - Dysfunction product, - Ignorant (perhaps their employees does not read e-mail from customers since they are native Chinese) customer contact reply, and - Irresponsible after service. Since all Chinese distributors I have experienced have similar attitudes, It was my mistake to take such a risk again. I hope anyone who considering deal with banggood can get some hint from my case.”

Helpful Report

Posted 5 years ago

“The seeds they sent me didnt get past customs as they were 'unidentified', then I couldn't even manage to navigate their site to contact them, probably possible with some 'workaround' as their contact section tries to babysit you to the point of being useless but im not wasting half my day on it. The whole thing just kinda seems a bit dodgy, use with caution.”

Helpful Report

Posted 5 years ago

“i ordered twice, twice they wanted to make me pay 150% of original price(including the costly shipping).the first time was cancelled(thanks god they gave me a refund)and second time they said "umm problem with shipping... uhh we cant deliver it." dont even bother... oh did i mention that they told me after like 20 days? and i took the express shipping. 7-14 days so itll come for holidays.oly after TWENTY DAYS they contacted me. after a week or so i came to a conclusion that it wont come... pros: wasting your time cons: they are scammers.”

Helpful Report

Posted 5 years ago

“I ordered 3 pairs of pants from the website. Took 2 months to receive them, and they looked nothing like the original photos. Very poor quality as well.”

Helpful Report

Posted 5 years ago

“Early Dec ordered 2 flashlights, 2 packs special batteries, 2 battery chargers; batteries and chargers were required to use flashlight. Order paid for Dec 9. Dec 17 bangood stated I received orders, I emailed same date and said I did not. They then responded that batteries and chargers were on there way, flashlights would ship out 10 days later. Finally received batteries and chargers, but never received flashlights. Contacted banggood on Jan 2. Stated they were out of stock and did not know when they would receive them in, so could not tell me anything other than wait. They did offer to allow me to return items, which I accepted. Then was told I had to take to post office, pay all shipping charges, custom charges etc. They get this "they may eventually refund or exchange item". That was word for word from customer service chat. So pay everything including customs, and they may eventually refund or exchange? I asked for a number to call. Rep provided and said I could call once. Then when I told him I was calling he came back and stated my order was being processed and dispatched to shipping company, so I hung up from phone call. Then when I asked for clarification via chat he said he was incorrect with that statement. Bottom line, they do not have the item, they do not know when the item is coming in. And if I pay all fees and charges to return item they MAY refund or exchange. Don't do business with these people. Never again, I learned from my mistake. Filed dispute with credit card company. I am sure credit card company will get my money back. Also let me talk about that for a minute. Stuff I ordered I used a on site special for a discount of $63.00. And it showed on my order form as well as email. However In January what this all came to a head credit card company stated I was charged the full price, no discount was applied. Bottom line. They lie about returns, they lie about delivery, they lie about what they are actually charging. Don't do business with them.”

Helpful Report

Posted 5 years ago

“I wish I had read more reviews before buying from this company.I bought an e reader from them that did not work.Contacted them to return the item .Do not believe their return /refund policy .They make it so complicated it is impossible to do .After numerous emails and getting angrier and angrier I gave up.Terrible company if i could zero stars i would”

Helpful Report

Posted 5 years ago

“Purchased a Junsun S590 4K Dash Camera from Banggood on the 12th September, it took almost 5 weeks to arrive, the information on the camera was it would take up to a 128GB Micro Sim, that is why I purchased it, when I put in a 128GB Micro Sim it stated MEMORY ERROR, I then put in a 64GB micro sim and got the same Memory Error. I contacted Banggood and they asked me to sent them pictures of the problem which I did, then they asked me to send a video of the problem, I refused to do this as I had already sent them photographs of all the problems on the dash camera screen when I inserted the sim cards. I was then offered £49 compensation and to keep the Dash Camera which cost £72.97. So I as going to have to pay £23.97 for a useless Dash Camera, I refused this offer as the camera was faulty, I contacted Junsun and they advised me that the Dash Camera was unstable with a 128GB sim, this was the reason I bought it and it stated in the information that it takes up to a 128 GB sim. I then sent the camera back to Banggood, that cost over £18.00. Then Banggood would not refund me the purchase price, they said they had not got the camera back, I then sent then the Post Office Delivery date it was 25,11,2019. They still would not refund me, I then got another Email from Banggood dated 23.12. 2019 stating they would only refund the money once they got the camera back, they got it back on the 25.11.2019. then they said they could not refund the postage because I had turned on Chargeback, I checked with my credit card company they said this did not stop them refunding me the postage, as I knew nothing about turning on chargeback. They had also offered me £40.00 COMPENSATION for all my trouble, not they are refusing this, I have the Emails. Everyone in the UK should avoid this company as I believe they are involved in the proceeds of crime and money laundering, lying to me, using all the excuses under the sun not to refund me the price of the Dash Camera, the return postage of a faulty Dash Camera, and reneging on the £40 compensation for all me trouble, this is almost 4 months since I bought the Dash Camera and I have not received a refund for the faulty Dash Camera, my Credit Card company is now working on this, KEEP CLEAR OF THESE CHINESE GANGSTERS. Now they will say they are SORRY, this is another lie, all they need to do is refund my the price of the Dash Camera, the return postage and the compensation they offered my. Banggood will defraud you, guaranteed.”

Helpful Report

Posted 5 years ago

“i order a one plus 7T 8/254GB at 29.11.19 they said 7 process time after 10 days ask why it not been ship say wait 7 more days. 14 days later i talk and say its out of stuck and wait 7-10 days. after 30 days i talk on chat with team and now they say 17 more days... WTF?! and they give you only 2 option or get the money or wait. and now if you cancel the order i will have to go and buy the phone i full price almost 50$ more because i lost the time for black Friday deals...”

Helpful Report

Posted 5 years ago

“Really surprised with how the Banggood cheats the customers with Snap up actions. So "Sold out" ASAP 00:00:00 and nevertheless increasing of sold items. the time distance between 7 and 53 is 8 hours! So it is just a marketing cheating!”

Helpful Report

Posted 5 years ago

“Banggood doesn´t offer a solution when there is a problem. I purchased an item with this platform and more than 2 months ago I haven´t received it. The staff from Banggood always answer the same when I contact them ----> ASK YOUR LOCAL POST OFFICE They scammed me 177usd and no solution provided. AVOID IF YOU DONT WANT TO WASTE YOUR MONEY.”

Helpful Report

Posted 5 years ago

“banggood now the most expensive website extra charge shipping no more free shipping terrible points cannot be used because the trick of banggood everything on promotion sale”

Helpful Report

Posted 5 years ago

“Ordered 3 shirts through Banggood and whilst the online catalogue appeared attractive, the products were not. Order was placed in October and only arrived in late December with no emails to confirm the items were shipped or to indicate the status of the order. The quality of the fabric was poor and thin, very differnt to the description and sizes given on the Banggod website (even after using the measurements guidelines on their website). We have attempted to return the items but have been given a 'ticket' to indicate someone will get back to us via email. We are still waiting but have very little faith in their customer service, where to return the items and actually get a refund. Not a very happy experience.”

Helpful Report

Posted 5 years ago

“I wish there was an option "zero stars". Banggood sent me a wrong item and asked to send it back for refund to China at my own expense which would be around $70! Banggood would not provide prepaid label and essentially forced me to absorb the loss. Delivery time was a little less than a month. The customer service is unprofessional, uses canned emails and very basic English. Stay away from this company!”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,972 reviews