Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,974 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've stolen y money. They didn't refund my money and didn't send anything as well.”

Helpful Report

Posted 5 years ago

“worst company - worse than ever. just pay attention to the menu options on their site.. - designed to disorientate - you have two week window - even this was hard for me to find and thats for fault finds etc. I was trying to communicate with seller who never replied for three weeks before i found the procedure they force which is so rigid no eg. video + photos are mandatory. the site wont process you issue . Any chat is on their malwared site so you dont have the records. Microsoft has sabotaged my hotmail of 20 years and Bangood (+Aliexpress wont change to my gmail account so i get no information at all. They insist on making you jump through hoops taking videos and sending them - i cant stand this company - i rarely purchase stuff here - two items - IP cam and a DC power supply - neither are working properly. Its easy to see this as a racial problem as i'm white english - but i dont think so - I think the chinese get treated just as badly by the chinese - some much worse lol. Best option is to side step them completely and start a complaint VIA PAyPAL or the debit card u paid with (UK)”

Helpful Report

Posted 5 years ago

“Just a heads up. This company are copying images of felt bags, gloves and scarves from Etsy and using them to sell. They cannot possibly sell the real items at the prices they are advertising! Also, they are not the only 'company' doing exactly the same with the same images. There is also one called Irisruby and one called Morechoo that are doing exactly the same with the same images. Unfortunately I stupidly ordered from Irisruby before I found out. Paypal are dragging their heels saying I have to wait for 30 days from raising a complaint with the company before they will get involved. Whatever you do DON'T BUY FROM THESE PEOPLE!!!”

Helpful Report

Posted 5 years ago

“All is well when you get the goods you order but when you dont, the customer service is verry dodgy to say the least. I have had a couple of item complaints and the customer service have not done any thing at all to help. The live chat seems friendly enough but everyting is confermed buy a superviser that will assess your case. They will always get back to you with an e-mail but then never do. Atleast never order any thing with out a tracking number, if the package is lost Banggood will not take resposibility. That is the bigg clue here, the lack of responsibility. For an International Corp. their standards are not well founded on taking care of their customers. I guess.. what the hell can we do about it when we are half a world away ordering chip crapp on the nett. If they dont want to, the dont need to do shitt. I ordered a drone with a carry bag, No carry bag. I ordered 2 mini drones without tracking, No mini drones.”

Helpful Report

Posted 5 years ago

“Ordered a Junsun Dash Camera, paid for it by credit card on the 11th September 2019, four weeks later I still had not got the item, but they had taken my money, had to contact them about it, I finally got the item 5 weeks from the time it was paid for, then it did not work, everytime I put in the SD card it switched off, when I started it up it said memory error, I tried another SD card and I got the same problems, I contacted Banggood about this, they had a form to fill in, they had no questions about faulty goods, so I had to put in Packaging Damaged, as you cannot proceed with your complaint until you put something in the question box, then I got a message from them that they had no record of my item, but they had taken the money, shipped a faulty product to me. Have had to contact my credit card disputes about this. BEWARE OF PURCHASING ANYTHING FROM BANGGOOD.”

Helpful Report

Posted 5 years ago

“I'll reiterate what other people have said here about Banggood's terrible customer service. If you have a problem, good luck sorting it out; Bangood will either not respond at all, or it will be like emailing a bot -- you'll get nowhere. There's also a reason why Banggood's product reviews are overwhelmingly 5-stars -- it's because they never publish bad reviews. I purchased a Teclast F7 Plus laptop from Banggood that had all sorts of quality control problems. I chronicled all of them in a review, complete with illustrative photos, and it seems that the only thing Banggood DOES read are the reviews...so they know which ones to post, and which ones to delete. This assumes that the good reviews are even real. Spend a little more and buy locally.”

Helpful Report

Posted 5 years ago

“Really disappointing company. I ordered an inexpensive but but necessary product several weeks ago and Banggoods courier claims to have posted it through my letterbox but haven't. Yodel never get my address right, this is not the first time it's happened, but Banggood's attitude is dreadful. They only responded to one of my tickets basically stating it's not their problem, and Yodel have twice promised to call me back but haven't. It's likely they delivered to my neighbour, but my nieghbours say's they've not received anything, so without a communication from Yodel saying where they delivered to there is nothing I can do but accept the loss. Banggood should make it their problem because I will never purchase from them because of their courier, but BG don't give a damn. Be careful with this company, they're not very impressive.”

Helpful Report

Posted 5 years ago

“Sold bad product, Support rep not very smart, Site refuses negatively review of faulty product”

Helpful Report

Posted 5 years ago

“Customer service is terrible, 13 emails and three live chats over 3 weeks and still fighting.will never do business with banggood again.worst customer service ever”

Helpful Report

Posted 5 years ago

“agree with most posts here, been shopping at banggood for 10 years, they have really changed and not for the good, no customer service, never answer your problems when you have defects which is half the stuff they mail out anymore, their prices are not any better than I can get from ordering from USA anymore. Take way ti long to ship out your products, which by the way most of their stuff is not even shipped from a true banggood warehouse, they get most of their stuff from 3rd parties, so they are nothing more than a cheap version of amazon anymore.”

Helpful Report

Posted 5 years ago

“not a good company to order from,they will steal from you,they will commit fraud,fake products,broken products,counterfeit products is what you will receive from them,avoid at all costs”

Helpful Report

Posted 5 years ago

“I purchased a pair of tennis shoes. 1 whole size Too small, quality not good. Trying to reach them difficult. I tried sending them back that would be $25. in shipping to China. (why do they get such a break in $ in sending to us) Tried contacting again (like 8 times total) they said to keep the shoes and I can donate and they would give me $11.00 credit with a scripted apology, then I had to contact again never got that , that is less than 1/2. Finally got the $11. I tired 2 different companies for shoes also New Chic. Both experiences were bad. I did not want to go through the hassle again so I contacted Pay Pal they were kind enough to refund me $30. which was 1/2 of what I paid for the shoes at New Chic. All this to say sizes are off in China and not easy to return. Not buying again from China. Lesson learned.”

Helpful Report

Posted 5 years ago

“I ordered a part for my truck but it doesn't fit and banggood won't refund my money even though I sent them proof in a video and photos. This company's customer service sucks!”

Helpful Report

Posted 5 years ago

“Worst service I ever had. Experience made with 3 independent cases. Only if somebody buys without eating to get in time. They try their best to avoid understand your problem (or their problem). They avoid to refund the money in any case. Do Never rely to delivery dates they estimate. Instead of 7 days they couldn’t ever deliver faster than 40 days. Also the European Warenhaus that they propose seems not to exist. They estimate 3-7 days, after baying they inform for 14 days and at the end you will be happy to get the thing you payed for in 20 to 80 days. The points are lost in stacked payments, the coupons are 99% not usable.... I am very disappointed and have used the site over 7 times. The 4 of them I almost forgot that I ordered until I got it. 3 times I regretted. Sorry. AliExpress is much better and reliable. At least they are closer to what they estimate”

Helpful Report

Posted 5 years ago

“Unfortunately I did not have a great experience with Banggood. I ordered a mans jacket and did not get the size right. It is very confusing with all the different size options. Anyway the jacket arrived and it looked great, it just did not fit. Communication with the company was not great. They wanted the jacket to be returned to China with the parcel being tracked. This was going to cost over £20. If I had known that I would never have bought from Banggood. I thought that a company that advertised through a reputable UK newspaper would have better trading practices. I have learnt an expensive lesson and will never buy from a company outside of UK.”

Helpful Report

Posted 5 years ago

“I ordered 2 b cup bras and the items sent are full of padding- not a B at all.”

Helpful Report

Posted 5 years ago

“One of my orders took 3 months to get here. It took them ages to ship it. Service reps. rude and have little knowledge of the English language. Orders shipped with zero protection. I bought some RC propellers and all were damaged. I was offered a refund of less than less than what I paid for the order, adding insult to injury.”

Helpful Report

Posted 5 years ago

“Order Number: 71728575 Tracking Number: RW879542299CH i have placed my order 71728575 on Aug/20/2019 and until now Sep/23/2019 , i did not receive it ! up to 38 days now , there is nothing , the post office says there is no package here . the parcel did not arrive to my country yet , more than 38days now! the tracking number did not get any updates since Aug/30/2019 !! more than 23 days and no updates on track !! According to all the evidence and facts described and in addition i have paid the ASSURANCE also : i request a REFUND! as soon as possible!”

Helpful Report

Posted 5 years ago

“Horrendous customer service support for anybody. Their operators may aswell not be employed. Their number cannot be called by anyone outside the US”

Helpful Report

Posted 5 years ago

“Many items never arrive - do not inform you until you complain - then will only refund less double the delivery cost !!! Suspect they never send as refuse to reship - great business, hang on to clients money for a few months, never ship, then refund and collect double a none existent delivery charge 🤔”

Helpful Report

Posted 5 years ago

Banggood is rated 4.4 based on 7,974 reviews