Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“25/7/2021. I found Bax Music price a good value for money very prompt in delivery overall I am very happy and please with the product and there service. Winston Mcleod.”

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Posted 4 years ago

“Easy straightforward purchase on a Saturday night -arrived at collection point on Tuesday . The price of the guitar could not be beaten anywhere -a very happy customer”

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Posted 4 years ago

“I placed the order for an amplifier (Fender Rumble Stage 800). At the point of order I was promised a Wednesday delivery date. I took a day off work to receive the amplifier. It didn't arrive. The next day I had to work, and so a delivery was made to my neighbour. Turned out to be just the power cable. No Amp. I tried to call BAX but no one was answering the phone and I was told to leave a message. The amount of time allowed for the recording is too short to state name, customer number, order number, nature of problem etc, so I had to make several calls with pieces of information. The next day I received an email stating that they had tried to call me (there are no missed calls on my phone), that it must be very annoying and do I want my money back. True story. It's just another time when companies that want your money provide exemplary customer service, but once they have your money, they truly suck. I am so angry at the moment. Please take that into account when reading this.”

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Posted 4 years ago

“Very easy to order from Bax Music web site. I was kept up to date with packing, despatch and delivery aspects on a regular basis. Really pleased I decided to purchase from this company - I will use them again and would recommend them.”

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Posted 4 years ago

“From start of order to delivery everything was first class, could not fault your service and the guitar was well packed and in tune when it came out of box I will definitely use your company again for future orders. Delivery driver was very pleasant also keep up the good work.”

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Posted 4 years ago

“Received the item promptly without any problems.”

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Posted 4 years ago

“Great service. Shame courier was a day late”

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Posted 4 years ago

“Absolutely awful company avoid like the plague!!”

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Posted 4 years ago

“Brilliant, fast delivery great price and I love this item”

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Posted 4 years ago

“Hermes delayed the delivery and in the end, the guitar was scratched. Only a cheap guitar, but still poor service overall.”

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Posted 4 years ago

“Ordered cymbal bag/case on line. Good price, great product and arrived quickly and on time as promised when I placed the order. Have ordered gear before and similar experience.”

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Posted 4 years ago

“Order 5 days late, so far. Hermes claim to have attempted delivery last Tuesday (a day before you told me to expect delivery). I was home all day Tuesday and Wednesday. Hermes photo of attempted delivery blank (I don't believe they were ever any where near here). The only means of communication with Hermes is through their tracking system, which has not been updated since last Tuesday, yet promises to attempt delivery again next working day (i.e. last Wednesday). I've sent two emails outlining this problem to you, at Bax Customer Services, (Thurs. 15th and Fri. 16th) and have received no reply. I see from your profile that I'm not alone in being treated like this. I think you should take this complaint seriously. My order no. is 6985997 - my tracking no. is 1936112398086399.”

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Posted 4 years ago

“I bought a product and did not get it. They do not answer phones, do not return or answer emails.”

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Posted 4 years ago

“No communications . No product delivered . Impossible to contact . No humans to answer the phone . Disgusting . Avoid .”

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Posted 4 years ago

“Fine service”

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Posted 4 years ago

“Superb website, effortless purchase, great prices, and super-swift service and delivery. Highly recommend”

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Posted 4 years ago

“I found Bax Music really great & reliable. I have used them a few times. They delivered on time just two working days. I spoke to them as well, there customer service is great. The most recent item I bought was B stock. It was perfect. Will definitely use again.”

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Posted 4 years ago

“great place bought a few things of them now very happy with there service I would highly recommend them I will always buy of them as I found they were good price as well compared to other stores thanks bax music”

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Posted 4 years ago

“They were pretty easy to order with and. The delivery was so fast and the product was in perfect condition”

Bax Music 5 star review on 13th July 2021

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Posted 4 years ago

“Finally received my order 6 days late even though, the order was basedbin Britain. I have to put over 7 days late as there is no option to say it arrived 6 days late”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,275 reviews