Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic deal on the Pioneer DDJ400 - in fact I questioned if it was correct. £34 cheaper than any other site. I placed the order and it arrived a couple of days later, well boxed with great communication throughout. I would completely recommend this company and will definitely buy through them again.”

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Posted 4 years ago

“Quick delivery!”

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Posted 4 years ago

“ordered four sets of Elixr strings, good price, excellent service. I would purchase again.”

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Posted 4 years ago

“Excellent delivery service great value would purchase again. Thank you.”

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Posted 4 years ago

“1st time customer and impressed with the service and price of the products purchased. After reviewing the headphones to purchase I found BAX via a search engine and navigated easily through their website and made a purchase as well as an offer for a headphone case and desk clip. Loved the packaging that game through via the courier, makes it feel all that more special when you receive it and looks posh! Had a leaflet to read other items they sell and although it was all in French I got the general idea (-_0)”

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Posted 4 years ago

“The performance of this little fellow (Rode Film Maker) is outstanding. My only quip is that the display is hard to view in bright sunlight - it is with just about all screens! Bad were fine - delivery quick and (picked up at local drop off) free. Nothing not to like with their service.”

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Posted 4 years ago

“Product never turned up. Hermes the supplier couldn't deliver despite having full address details and making no attempt to contact me. Communicating from Hermes has been non existent since despite leaving 6 messages on their tracker. communicaton from Bax periodic and not helpful. Canceled order but Bax refusing to process refund until Hermes confirm returning of goods leaving me completely in the dark as to where the goods are and when I will get my money refunded. Completely out of my control. Poor experience exacerbated by a very poor courier service. Left in hands of credit card company to deal with.”

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Posted 4 years ago

“Good competitive price for item, delivery was a little late but that was the fault of the courier, also box was quite badly damaged although the goods were fine. Again this is probably down to the courier. So, on the whole a good experience.”

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Posted 4 years ago

“Ordered my band in the box a while ago now and have received nothing. Very disappointed.”

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Posted 4 years ago

“Never received the original item or next 2 replacements. They keep saying i will get the keyboard and receive tracking but nada nothing zilch. Does this depot even exist?”

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Posted 4 years ago

“I made a stupid mistake and got a digit wrong when I entered my post code on the order, the courier couldn’t be contacted but Dyanne at Bax helped and my order came through in no time. Thanks”

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Posted 4 years ago

“Excellent value, excellent service, quick and efficient delivery. Would use Bax again, without any doubt.”

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Posted 4 years ago

“Metronome arrived 24 hours early. I was advised by email. Reduced price was way under 20% of a more traditional wooden model. The first beat of the bar bell often seems a trifle later than the click but it could be I have not adapted to listening while playing as yet: when I listen to the metronome without playing it seems fine.”

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Posted 4 years ago

“Good price, poor tracking and communication. Ordered 2 speakers & they arrived 3 days apart. Tracking info all over the place & Bax slow to respond to emails. Not a great experience. Would think twice about using them again.”

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Posted 4 years ago

“Great speedy service, guitar arrived early. Absolutely love it 😍 Would definitely order from here again.”

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Posted 4 years ago

“Ordered a replacement battery which I received within a day or two of ordering. Efficient service, including emails informing me of status of the order. Correct battery received - product information clear on website. Very satisfied and would order again.”

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Posted 4 years ago

“Not happy with the product. Firstly, I received the order late and secondly, the machine has some issues, when I call them no one answers my phone.”

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Posted 4 years ago

“You are asking me to review an order that I have not received yet? Ordered because it said we would receive by 21st July, now the 26th and we have still not received it!! Not impressive!”

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Posted 4 years ago

“Excellent service quick and affordable And very reasonable delivery. Good products too and sturdy. Will use again”

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Posted 4 years ago

“Equipment did not arrive on time for a gig. It is now Monday and still no equipment. Unable to talk to anyone so will probably not use this company again.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,275 reviews