Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned to cancel for a time and spoke to Douglas Munro who was very cheery and helpful; I hadn't realised I had points on my account I could use to reduce the cost of my next case so we're looking forward to a very reasonable Oktoberfest box now :)”

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Posted 5 years ago

“Spoke with Angus today and what a nice guy!! Beers are great I’m on my 6th box now, great selection, well packaged and a fab introduction to craft ales.”

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Posted 5 years ago

“Just been triggered into reviewing Beer 52 after a fantastic customer service call from Angus. He was following up on an issue with delivery from a few months ago. They sorted the issue immediately when it happened and to receive this call was just another signal that they care about their client base. It was a great call, they offer fantastic service and they have a really amazing product which I took the opportunity of buying more of whilst he was on. Would definitely recommend anyone tries Beer 52. I certainly perceive they offer great value.”

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Posted 5 years ago

“Generally a good selection of beers and snacks. Spoke to Douglas Munro , customer service, to suspend my account for a period. All sorted and dealt with efficiently and professionally, just like all dealings with this company.”

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Posted 5 years ago

“Very professional, helpful and polite gentleman when I called. Great experience!!!”

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Posted 5 years ago

“Where to start?! Great product, easily ordered, arrived safely & the box had a great design on it to! I’ve just spoken to their customer service team about future orders also and they were incredibly helpful and personable. Living abroad Beer52 has given me an amazing gift option for my family in the UK. Knowing I’m supporting a smaller business with great staff just makes it even better. Keep up the good work!”

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Posted 5 years ago

“Rep was very understanding and helpful. Couldn't fault the service, nor product.”

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Posted 5 years ago

“Excellent customer service. Ringing the number gives a personal touch however I think you should be able to deal with issues such as cancellation via the website.”

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Posted 5 years ago

“Spoke to Douglas and cancelled my subscription as the beer was a gift and I'm not a big beer drinker. An easy process although being able to do this on line would have been easier.”

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Posted 5 years ago

“I enjoyed the Beers and the helpful service but decided not to continue .”

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Posted 5 years ago

“A great selection of beers and always friendly customer service! They make it a pleasant experience!”

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Posted 5 years ago

“Good service from Beer 52 . Enjoyed the beer. Douglas was very helpful when it came to cancel.”

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Posted 5 years ago

“Beers were good on time and different every time. I dealt with Douglas on customer services and he was an absolute pleasure, putting no pressure on me and offering my various other plans to fit my lifestyle.”

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Posted 5 years ago

“The beer is good but for health reasons I need to take a break. Trying to cancel or longterm suspension is not made easy by Beer52 on the website and not much better by phone. Douglas very helpful and understanding but waiting 7 minutes to get through not good!”

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Posted 5 years ago

“Beer delivery was exactly as described and pretty good. Did however feel that getting people to sign up to a subscription through an offer on Untappd, which was not fully clear, was entirely fair or honest. I didn't even realize I had subscribed until the second delivery showed up. Douglas was lovely and really helpful in helping me to cancel my subscription when I called. However sitting on hold for 10 minutes first wasn't exactly appreciated. Would much rather have been able to cancel through the website.”

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Posted 5 years ago

“It's ridiculous that you can't cancel through the website. I should not have to spend time and money calling just to give the chance to do the hard sell. The chap I spoke to was nice enough and did what was asked of him, presumably not his fault that the process is made this difficult on purpose. I was planning to still buy beers after cancelling but because of the obstacles placed in the way of a straightforward cancellation I have lost trust and will look elsewhere.”

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Posted 5 years ago

“Great service on the phone, Douglas was very helpful and friendly, can't fault!”

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Posted 5 years ago

“he product is exactly as expected and cannot be faulted. I had to cancel my subscription after using a gift code voucher due to monetary constraints. The reason for the 4 stars is because the subscription has to be cancelled through a phoneline and force customers to remain on hold. Plus, the mandatory questions to convince customers to remain members of the service is a bit 'last decade.' Though, I found the gentleman on the phone, Mr Douglas Monro, to be a perfectly considerate person. I never felt rushed or judged. There was no further pressing on any matters and no intrusive questions. Very good.”

Helpful Report

Posted 5 years ago

“The product is exactly as expected and cannot be faulted. I had to cancel my subscription after using a gift code voucher due to monetary constraints. The reason for the 4 stars is because the subscription has to be cancelled through a phoneline and force customers to remain on hold. Plus, the mandatory questions to convince customers to remain members of the service is a bit 'last decade.' Though, I found the gentleman on the phone, Mr Douglas Monro, to be a perfectly considerate person. I never felt rushed or judged. There was no further pressing on any matters and no intrusive questions. Very good.”

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Posted 5 years ago

“Douglas is a top lad.”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews