Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,406 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disconnected my broadband by mistake a month before the schedule disconnection (how does someone even make this mistake!) Tried to get it reconnected but an error on their part meant I was phoning them everyday for 2 hours and being told continuously to wait 48h. Well, I waited 6 days wfh with no wifi and still wasn't solved!! In a moment of desperation I switched to BT, and had great Wifi the next day (highly recommend BT). Virgin also has not refunded me for the extra month I was charged where I didn't have Wifi, and my time they wasted.”

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Posted 5 years ago

“Terrible service, At one time Virgin used to be good but not anymore For Two weeks due to outrage in my area I did not have Internet connection. I spend hours waiting on the phone each time to be able to speak to an agent whom they all seemed unprofessional and unsympathetic. 10 days with no WiFi service and still counting.. My son missed most of his online tution, homework and subjects. I have been made redundant and was unable to do any job applications. I wake up every day calling virgin and make complaints, ask the agents to escalate the issue but my voice couldn't pass the agents.. No manager, no one from complaints called me back.. Therefore for my sons education and our sanity at home I have made the decision to leave Virgin, and so glad I have”

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Posted 5 years ago

“I cancelled my phone after the contract had ended, virgin set up a new direct debit without my permission, robbery thieves unbelievable . I will never get a virgin mobile again”

Helpful Report

Posted 5 years ago

“Originally quoted a 2-day lead time for an engineer visit. A few hours after the purchase I received an email saying that the visit had been pushed back by a month! I then spent several painful hours on the phone in the queue trying to cancel the contract. I'm currently working from home so living without Internet access for 1 month isn't really viable. Based on my experience I would not recommend Virgin to my worst enemy, stay away!”

Helpful Report

Posted 5 years ago

“Virgin media has the worst customer service I’ve ever experienced”

Helpful Report

Posted 5 years ago

“Underhand policies, unhelpful customer services. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. And if you go with VM, you will be on the phone to them a lot. Internet might be fast, but its like owning a Bugatti Veyron with no wheels, engine or battery - it may be quick but pointless if you can't use it. Been on hold for 57 min only to get through to someone and they tell me I needed to speak to technical. Internee drops all the time and the Virgin Go app never works. Would never recommend this company.”

Helpful Report

Posted 5 years ago

“Simply a very terrible company. Please keep away from that”

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Posted 5 years ago

“The connection is unreliable. I have complained many times nothing has been done. I would not recommend it to anyone”

Helpful Report

Posted 5 years ago

“The worst experience I ever had in my life both with CX and with the company itself. If you have any other option at all, do yourself a favor and RUN from this company. Personally they were my only option for broadband but after almost 2 weeks of hassle, no service provided (not even installed), endless waits on the phone and 2 useless visits to physical stores, I opted for a mobile broadband, and in 30 seconds I had internet. After calling multiple times requesting to cancel anything in my name (before the 14 days period) as I wanted to exercise my right to recess, they didn't send me any confirmation at all via email (as expressly requested). And now they sent me an email that they want to charge me via direct debit, for a service I never had and that wasn't even ever installed. Nothing less than a criminal conduct.”

Helpful Report

Posted 5 years ago

“Very unstable internet connection; and at the end of fixed term prices double. Cancelling is extremely painful... The only option you have is to call them and wait in a queue for a very long time. Took me 45minutes to get through to give 30 days notice.”

Helpful Report

Posted 5 years ago

“Worst internet quality, I've ever used. Completely unstable, and it never works right. The speed is also pretty bad. DO NOT RECOMMAND AT ALL.”

Helpful Report

Posted 5 years ago

“They try to charge me £273 for broadband that was never activated. I decided to cancel my new contract within 14 day calling off period , but keep getting bills. Customer service is absolutely joke. I'm currently 3rd hour on online chat "speaking" to Nidhi , but I think I need to call ambulance because last time he answered hour ago. AVOID !”

Helpful Report

Posted 5 years ago

“Seems as though it's made deliberately difficult .”

Helpful Report

Posted 5 years ago

“Who are these people and how are they still in business? Unbelievably bad. Left Virgin Media for Sky three months ago and we are still being billed. Luckily we stopped our Direct Debit after paying the cut-off bill. Spoke with their desk 3 times (after waiting hours for their 'help' desk to answer) and still haven't found a sign of intelligence. They speak English but do not understand it. Left Virgin Mobile but twice the PAC number they provided was wrong. Will attempt to provide Talk Mobile with the correct one tomorrow. Virgin - More harmful to mental health than any virus!!!!!!!”

Helpful Report

Posted 5 years ago

“don’t be fooled by advertised high speeds. We have their largest 500Mbps package. Every few months it goes down and we get 0-3Mbs, so no function, with “area network” faults, which take 2 weeks+ to fix. Need to wait 30-40 minutes on the phone to get through to customer service, who typically have no clue about anything, as they are not the technical team. This is not a serious company but a complete joke, causing distress in the middle of a pandemic. Stay away. They are simply incompetent.”

Helpful Report

Posted 5 years ago

“Unbelievable worst experience, took over existing internet account in June 2020, VM tried to invoice higher monthly charge, even tho we had proof of the agreed lower charge, VM refused to discuss, return our calls, continuously broke promises to investigate our concerns, ignored our written complain letters, even CISAS, the official watchdog upheld our complain in full by instructing VM to comply with the agreed lower monthly charge, issue an apology, remove all unwarranted charges VM tried to impose (late payment fee, reconnection fee etc) with 100% compensation awarded! It's October now, yet VM still stubbornly refused to comply, and is still trying to bully us into submission knowing we all need internet to work from home, and out internet is still disconnected whilst we have to incur high costs, tethering our mobile phone for internet connection. It's a real shame VM is a British company. We've never experienced such an unprofessional business operation.”

Helpful Report

Posted 5 years ago

“shittest interent provider i have come across. go to sky or BT it doesn't matter. at least you won't be treated like you are nothing.”

Helpful Report

Posted 5 years ago

“Can't believe such a big company can offer such awful customer service and make so many mistakes with the bill. Firstly I was offered free activation as a student and instead of having the hub installed for me, I was left to set it up myself, later to discover my house had been disconnected from the network and required professional installation. When the guy finally came to install it a few days later I was then charged the activation fee I was promised would be free. After multiple calls to the overrun call line and a very rude response, I was refunded the money. Secondly, I requested the M350 broadband and checked my contract to see I was being charged for the M500. after more issues contacting Virgin I finally got through and had my contract changed to the M350. However I am now being charged £56 where it should be £39 (I'm not even sure where this number came from?). I once again contacted and was told my contract would change on the 21st September to the correct amount. 21st September comes along and my contract hasn't changed so I have to contact virgin once again to avoid being overcharged by £17. This time my contract is changed to the correct amount however I am charged a £8.44 change fee which was not once mentioned to me and is not fair considering my contract was incorrect in the first place at a fault of Virgin. I have spent hours contacting Virgin and each time a new issue has arised. After asking for compensation for my stress I was refused and I have no patience left to contact them again and ask for the £8.44 refunded. Oh and to top it off... the wifi has been so slow that most of my housemates have had to use their mobile data to save them waiting 10 minutes for a webpage to load.”

Helpful Report

Posted 5 years ago

“There good at damaging people houses and when you go to make a complaint and claim there tell you we will have this look in to and pay for all the damaged to be fixed but tgat a lie as there never call you back there just lie and say the same everytime you call them just wait another week you will get a call when it comes to that week no call I do not trust them or go with them”

Helpful Report

Posted 5 years ago

Virgin Media is rated 1.2 based on 2,406 reviews