“We have tried multiple times to contact you with questions via messaging and email. Could you please provide us with information pertaining to how we will be picked up at the airport the name of the hotels and we would like an itinerary sent to us
7-25-23
This trip that we have fully paid for begins in six days. We still do not have any itinerary and have made multiple requests for this only to be told they will get it to us.. at this point I feel like I have been scammed. I gave them zero stars.”
Hi Denise,
We apologize for any inconvenience caused by our attempts to reach you regarding your upcoming trip. We understand that you have concerns regarding the details of your airport pickup, hotel information, and itinerary.
Please note that our operations team will be sending you vouchers, tickets, and a day-to-day itinerary via email 10 days prior to the trip start date. This will include all the information you have requested. Additionally, we have already sent you a response to your inquiries explaining the same.
To provide further assistance, one of our Customer Relations agent has directly reached out to you. They will be available to assist you with any further inquiries or concerns you may have.
Best,
Sarah
Bookmundi
“Outstanding travel service. Bookmundi worked with MiCuba to set me up with an apartment in Old Town Havana, rides to and from the airport, and local contacts to help me get acclimated, help with touring around the city, and setting up a taxi ride for my 2 days in Varadero. Daniel and Daniella were absolutely outstanding hosts and guides, it was such a huge help to be able to meet them and touring the city with Danny was like walking around Havana with an old friend. I 100% recommend Bookmundi and try and get Danny and Dani as your hosts!! Thanks guys!”
“I had been planning a trip to Morocco for quite some time and knew exactly where I wanted to go. Normally I'm a solo traveler, but decided to look into group tours. After a lot of comparison shopping, I found the Morocco Encompassed tour that goes everywhere I want to go at a fair price. Bookmundi made the process easy, they respond quickly to emails, and take into consideration special requests. I recommend.”
“Sarah was such a good help with responding to emails , she was so informative and really cares about our trip we had booked and was setting us up for success. Very impressed”
“My husband and I have been trying to get to the Netherlands for 3 years now (Covid.) Our trip has been booked and rebooked to new dates 3 times. It's almost embarrassing like it was my fault the world had a pandemic. Bookmundi was FANTASTIC! They very patiently worked with us every step of the way to make certain we were taken care of and we are finally leaving in 3 weeks for our trip! Questions were answered and emails responded to very quickly. This is our one trip of a lifetime, but if we were ever able to travel overseas again, we will definitely go through Bookmundi.”
“My Bookmundi rep, Emily, was great. She responded promptly to all my inquiries and requests and was always upfront with information. I will definitely use Bookmundi in the future when booking my vacations.”
“I understand how stressful travelling to another country with booking, transportation, flights, weather, etc and trying to arrange, making sure every single detail is covered. Well, Peter from Bookmundi assuaged all that. He was very responsive and patient with me, addressing my questions and concerns. He even took screen shots of every step for me to complete my pre tour registration online. He went over and beyond what was expected of him.
Thank you Peter for taking care of me and my family.”
“I have had a great experience so far with Bookmundi! The tour price seems very reasonable compared to other companies, and they have been very responsive in answering my questions.”
“I have dealt with wonderful customer service staff namely: Jane Andersen, Sarah Thomsen, and Emily Brown. They are are very helpful with all my needs. Jane has helped me so many times and she never got tired of me!
I am so happy with the service that I am geting from Boolmundi! The response is very timely! Those ladies are awesome!!! Thumbs up!!
I would like to suggest too that I hope you will consider to have the option of having international flight included. I said this because currently we are looking for tour to Italy either with Pariis or Switzerland for 4 people. It just that we have our 83 y o mom with us so it is helpful in flight is imcluded.”
