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Boots Reviews

2.7 Rating 1,723 Reviews

41 %

of reviewers recommend Boots

Company Reviews

2.7

Based on 1,723 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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Boots 3 star review on 23rd December 2022

Michelle Maire Orrell

Boots 3 star review on 23rd December 2022

Michelle Maire Orrell

Boots 3 star review on 23rd December 2022

Michelle Maire Orrell

Boots 2 star review on 16th November 2022

Boots 1 star review on 18th August 2022

Boots 1 star review on 16th April 2022

Boots 1 star review on 13th December 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered vitabiotics perfectil plus hair it was on offer buy one get one free but I got just one when I got back to look at the product it said 3 for 2. Which is reap off and I emailed them many times they didn’t reply back. Never order online”

Posted 10 months ago

“Minimum 40 min waiting each time I call before my call gets conected. I have placed an order was meant to receive free The Ultimate Skin Saviours Edit worth 80£ instead I have received 2x Dior 1.5 ml man's perfume samples! I mean this is disgraceful and thank God I was recording while opening box as judging by the size of the box i had a feeling that the something was just not right.”

Boots 1 star review on 19th November 2022

Posted 10 months ago

“Ordered a Dyson hairdryer from Boots.com 18/11/22 at 11am and later that evening at 9pm I received an email stating the order was cancelled due to no stock. I have checked Boots.com regularly since receiving this email and it is still showing as being available! Not a good service. Tried speaking to customer service and not satisfied with the La k of response or valid reason for my order being cancelled apart from maybe it came back in stock!! What 1 minute after cancelling my order? Does Boots not know their stock levels or delivery dates??”

Posted 10 months ago

“I went to Boots in Peterborough, Queensgate. Asked an assistant if there was a particular brand of cream for nappy rash. She replied 'I don't know' and walked off. Internet here I come”

Posted 10 months ago

“Trying to return sent back and they have advised should of returned to supplier when there s no information on the delivery notes im upset has it looks like I have lost the refund which should of been stright forwarded as I returned parcel via royal mail and have proof not happy with customer service s response”

Boots 2 star review on 16th November 2022

Posted 10 months ago

“Don’t order online only got half my order and told it had all been delivered ! Paid for 5 items I never received . They wear you down trying to resolve with emails telling you to report to the local authorities. Terrible terrible service”

Posted 10 months ago

“Don’t order online only got half my order and told it had all been delivered ! Paid for 5 items I never received . They wear you down trying to resolve with emails telling you to report to the local authorities. Terrible terrible service”

Posted 10 months ago

“I am so unhappy that my next day delivery never happened. they sent one of three items and after waiting six days tried to speak to customer service. waited 70 minute on my phone at my expense. when a mail voice answered as soon as I told him my problem he hung up . bad experience and poor company care.wont order online again”

Posted 10 months ago

“Chris at Dior Buchanan galleries Glasgow fantastic customer service and personal one to one service”

Posted 10 months ago

“Tan on the no 7 counter so helpful caring and efficient”

Posted 10 months ago

“Orders that never turn up !!”

Posted 10 months ago

“Absolutely awful customer service - would give 0 stars if I could.”

Posted 11 months ago

“They need to sort out the queueing system for pharmacy get some more staff. I’ve often waited for 15-20 minutes to get served very friendly staff though come on boots try and make there jobs a little easier.”

Posted 11 months ago

“I’ve complained before about the wasteful and extravagant way you pack boxes. I ordered 16 packs of incontinence pads and they were delivered in 5 large boxes and 1 smaller. 3 packs in each box stuffed with screwed up brown paper when 5 packs can fit in each box with no brown paper needed. After all the pads are already paper and won’t break. Delivery service excellent.”

Posted 11 months ago

“Excellent customer service from Joanne Park centre Belfast store, who placed an order for me online for Chanel parfum to collect in another Boots store. Received text to say my order is ready for collection.”

Posted 11 months ago

“Delivery is always very slow. I ordered 3 days ago and they haven't even dispatched my items yet. There's not even options for faster delivery. It's always like 7-10 days to get your items.”

Posted 11 months ago

“Just wanted to say thank you for your brilliant service at the Ashford Middlesex branch always so helpful and nothing to much trouble. First class service. Thanks to the whole team there.”

Posted 11 months ago

“Emailed to say two items were missing from my order, no reply apart from the computer generated one. Emailed again same thing. Tried to ask virtual chat and was told couldn’t help me and gave me a phone number to ring. Rung this number four times and was left listening to horrendous music each time for fifteen minutes. I have ordered several hundred pounds of things in the past from Boots will not do so again. After sales customer service is dreadful as you cannot speak to anyone or get a reply by email.”

Posted 11 months ago

“They clearly have technical issues with online ordering. I have given up on them now. Can get their No 7 stuff cheaper from Amazon!”

Posted 11 months ago

“The worst website and shop. On their website are offers and at checkout those offers just despaired!!!! Thieves!!!”

Posted 11 months ago

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Boots is rated 2.7 based on 1,723 reviews