Boots Reviews

Name: Boots
Address: Boots Customer CarePO Box 5300, Nottingham
Rating: 2.61

2.6 Rating 1,857 Reviews

39 %

of reviewers recommend Boots

2.6

Based on 1,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Boots in Norwich shopping centre and was just 2 cash tills all the others have to be paid by card! Completely unacceptable as many people use cash! They go to loose lots of customers as not everyone want to pay by card.”

Helpful Report

Posted 1 year ago

“Used to work for boots and have been a valued customer for many years, in the past they always prided themselves on providing excellent customer service but I am absolutely disgusted in the awful service we received after having a toothbrush for 5 months and returning it via Royal Mail. (I did not read the small print that collection is not allowed) despite it being an available option when returning, postman collected and upon receiving receipt of this we received no update. After 2 months back and forth on email and phone call they finally refused refund or exchange (or even to return our goods to return it “their way” due to us not sending back in the shop… We have proof that they have received our goods via Royal Mail, not only are they refusing a refund for goods clearly faulty or exchange but they failed to return the goods. Customer service is appalling and a total disgrace, nothing is EVER followed up whether you go by email or telephone and I will never purchase from boots again! They should be ashamed.”

Helpful Report

Posted 1 year ago

“Absolutely, disgusting customer service would never do it again, Despicable!!!”

Helpful Report

Posted 1 year ago

“Wow such bad customer service. Ordered a electric toothbrush worth £89.99 and never received it. Left outside my front door by royal mail, tracking info clearly shows this was not delivered. If I could give no stars then I would. I'm disgusted, back and forth with useless customer service who think this is acceptable.”

Helpful Report

Posted 1 year ago

“Boots pharmacist was listed on data base for Easter Sunday, we attended two boots, one on Stodman street Newark and the other in riverside retail park Nottingham. Both were closed and queues had formed at both. Helplines were closed”

Helpful Report

Posted 1 year ago

“Would give zero stars if an option Would give zero stars if an option, my order did not go through but I was charged and 7 calls later and 2 emails I am still awaiting my refund from 15th Feb, awful as they said it is website issue as the reason the order failed, I have been told different information on each call and keep getting told my refund is on its way but all lies, then spoke to a manager who sounded thicker than the lot of them, fuming, con artists. BEWARE!!!”

Helpful Report

Posted 1 year ago

“I made an unplanned visit to boots in Chelmer , Chelmsford . I decided to have a look at different foundations and a lovely assistant Sandra , not only spent time with me , but made me feel confident and comfortable. She discussed different types of skin and products. After completing a full face of make up , I was given samples to take home to try . I have shopped in other stores for make up , where you feel pressured into buying products and intimidated by the ‘ plastered on make up’ sales women . Sandra was lovely and I think it’s important to recognise good service and sincere treatment you receive. People are too quick to write a review about bad service , but not good service . I returned to see Sandra today to buy some of them products. Also spoke to another assistant with blonde spiked up hair . Beautiful mature lady ( like mysel)that also had time for me while waiting for Sandra . These assistants need recognition by the management . I will definitely be returning to by additional make up products , that I couldn’t afford all at the same time . Thanks again Mandy”

Helpful Report

Posted 1 year ago

“Boots Boots Boots...the new low they strive to sink to is never ending...bought a mascara for my wife which was placed in the wrong location and ended up with the wrong colour. tried to exchange it at the abysmal store in Kingston Park, Newcastle but apparently on the back of the receipt, that is after you buy the product, it says make up is not returnable...how many of us read the back of the reciept after purchase. Called 'customer care' and they are just as useless as the store. absolute and utter disgrace. tried to call the store manager but the store phone number asks you to go to the national 'customer care'...absolute disgrace which proves why we abandon physical stores...and soon Boots”

Helpful Report

Posted 1 year ago

“From the start, my experience with BOOT's online service has been incredibly frustrating, arguably the worst I've encountered. The company's choice to utilize the UK Post Office for delivery has significantly detracted from the service quality. Not only have I found their delivery service to be unreliable, but attempting to contact customer service has been a futile endeavor. On the rare occasions when my calls were answered, the line was disconnected before the conversation even started. My attempts to cancel my order because i NEVER RECEIVED IT!! only added to the frustration. I was informed that the refund process would take up to 19 days. Given the substantial cost of my order, this delay is unacceptable, forcing me to wait nearly three weeks before I can consider repurchasing the item elsewhere. For a company that represents a British institution, this level of service is not only disappointing but also embarrassing. I had high hopes for a smooth and efficient online shopping experience but was met with obstacles at every turn. The lack of accessible customer support and the prolonged refund process have left me feeling disregarded as a customer. It is with regret that I find myself compelled to advise others to AVOID shopping online with this organization. I plan to share my experience across various review sites to ensure potential customers are aware of the challenges they may face.”

Helpful Report

Posted 1 year ago

“Honestly Boots doesn't even deserve one star! Please avoid making any online orders with Boots especially prestigious items such as perfumes! I had placed an order for a one million perfume along with FCUK gift set and two deaodrants. I received everything apart from the One million perfume! On contacting customer service, they said they will investigate and it will take 5-10 days. I kept on waiting for a refund but at last they refused! They said their investigations show the perfume was packed? However here I the customer did not receive it?! My parcel did not have the perfume in it but Boots did not care. They literally have kept my money to increase their profits. Pathetic company ever! Never will I ever shop again for Boots! Worst company, worst customer service!”

Helpful Report

Posted 1 year ago

“If I could leave a 0 star I would. Aolutley horrified at the customer service dept at boots.com, placed and order and recieved yhe wrong items, contacted customer service and was advised to send to the parcel back and my correct order would then be dispaitched, item was delivered to them (I tracked it) contacted them again and was advised to email them and my correct order would be dispatched (I did as requested) so I have been following this up everyday and emailing asking when I should expect to recieve my items, my emails are replied back by a different customer rep every time I get a reply and every email states I need to wait 14 days for my return to be processed then I will recieve a refund. No mention of my original order or the fact they knew my parcel was being returned on 3rd feb and stil took un money for my order in 5th feb, absolutley shocking service.”

Helpful Report

Posted 1 year ago

“They have got rid of all manned checkouts in Boots at Burton Upon Trent. All self serve checkouts. Unfortunately I don't agree with this, they are taking jobs away from people. Therefore I left my purchases and walked along to Superdrug who have actual people working on their tills.”

Helpful Report

Posted 1 year ago

“I ordered from the Boots website and they sent me the wrong products.When I contacted CS they asked me to send the parcel back. I never heard from them again. After a month of chasing my refund they emailed back and said the parcel didn't have the correct weight and that they won't refund me. Nice way to increase income. If you didn't know it was Boots you would think it's a scam! When I sent a formal complaint I received a standard reply saying: Thank you for your feedback. And that was that. Money gone! I am absolutely furious.”

Helpful Report

Posted 1 year ago

“Been a very good customer and have spent a lot of money with Boots over the years and I am now very disappointed with the company. I tried to place an order for just over £60 using the code POINTSBOOST10 but it would not work as another promo was already uploaded onto my account. I couldn’t delete the other reward on my account. I called your customer care team and was transferred to advantage card team who said they couldn’t deal with it and also said they had many people calling today with the same problem so they transferred me back. I was told they couldn’t do anything about it either. Unbelievable. I asked to speak to a Manager but was refused. You have lost a very loyal customer.”

Helpful Report

Posted 1 year ago

“BOOTS have issues with their IT and are incapable of rectifying their problems !! I have tried via the customer services department and spoken with numerous staff who all contradict each other. I am now dealing with the executive office via email ONLY ! as they refuse to connect me to the department !! The problem has been going on for 4 weeks now and they are not fit for purpose !”

Helpful Report

Posted 1 year ago

“I ordered a Tom Ford eau de toilet for my wife and followed the next day delivery process. My item NEVER arrived and I have no idea where it is . A DISGRACEFUL service .”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service. Reading many complaints about the same thing. Ordered two bottles of aftershave just before Christmas only one arrived. Emails back and forth over 4 weeks. They kept saying it’s been delivered and there is nothing we can do, basically drawing a line under it and expecting me to lose £59. I feel cheated and will not be using them to buy goods online again . They obviously have some kind of problems in their dispatch department as items keep going missing without explanation! Avoid at all costs!”

Helpful Report

Posted 1 year ago

“Boots are thieves took £251 out of my account and have only sent me £14 worth of goods! Customer service we’re full of corporate rubbish! I still have no explanation of where my goods are and no sight of a refund! Will go to Superdrug in the future.”

Helpful Report

Posted 1 year ago

“Do not order online from this company Full order did not arrive now suffering a loss of £59 After many emails Boots do not want to know. I’m disgusted at my treatment and judging by the thousands of complaints I’m Not alone with this experience. I will never shop here again”

Helpful Report

Posted 1 year ago

“Placed an order for a little under £300 worth of goods Was told all bar one item was posted under a particular tracking number Parcel with that number arrived - it had three bottles of shampoo in it and nothing else Used their Virtual Assistant, it told me to wait until the other parcel with the last item arrived, in case the rest of my order was in there Second parcel arrived, it only contained one item Contacted Boots customer care to ask when I could expect the rest of my order Boots customer care advised that they would take up to 21 days to carry out an "investigation" before they decided whether or not to "authorize" giving me either the items I'd paid for, or a refund Now I'm out almost £300, Boots is holding onto my money, and their lack of a timely a d reasonable response means I don't even have the funds to go elsewhere to get what I need Fortunately I did pay by credit card and as it was over £100, I'm covered by Section 75 of the Consumer Credit Act I will not be using Boots again, and strongly recommend other customers avoid this untrustworthy, unreliable company”

Helpful Report

Posted 1 year ago

Boots is rated 2.6 based on 1,857 reviews