Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,308 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service & a very poor experience overall. Continually sent the wrong parts, returns office never open, emails unanswered. I ended up knowing more about the parts I needed than they did, & got some elsewhere. After 6 months, i still have some bits to return which nobody seems to want, although to be fair I have been refunded & am not out of pocket. Will never use again though.”

Helpful Report

Posted 12 years ago

“Very bad customer service.not happy.will never go there again nor recommend to anybody.”

Helpful Report

Posted 12 years ago

“Wrong item was sent to me. It tool me 2'weekes to replace it, i spent 20 pounds just on phoning carbaudio center since i got charged 75 p per minute every time i called them”

Helpful Report

Posted 12 years ago

“Ordered wrong peoduct by mistake no info on paperwork to return filled in return form twice spoke on phone twice and still nothing after 15days ordered the right product 15 days later still waiting for that after 15 days its been changed twice as no stock and last covo was told it would be here in 2 days that was 4 days ago”

Helpful Report

Posted 12 years ago

“Shocking customer service. No response to 3 emails and 75p a min calls. Faulty product sent back once, received another faulty product that I couldn't return a 2nd time. Would not buy from again!”

Helpful Report

Posted 12 years ago

“the product i bought after being delivered, i discovered to be broken. After specifically booking and appointment in order to fit the product, it caused nothing but inconvienece.”

Helpful Report

Posted 12 years ago

“I bought a sony amp from them which was used (sign of use) and faulty, i told the manchester salesperson that i will be taking it abroad and wont be able to return it but he still gave me that. I realized it late once i took it over to another country and i did let them know, but they seem to be not bothered by it at all. I am going to write a rip off report on this and mention it on all forums.”

Helpful Report

Posted 12 years ago

“It took 3 attempts and 2 weeks to get the wrong Vauxhall lead and in the end it found it else where.”

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Posted 12 years ago

“The part sullied was not compatible with my car (even though they assured me it was), therefore the unit was returned, After waiting 6 weeks and several expensive phone calls a refund was eventually made. The refund is at present only 75% of the actual cost of the part and I am trying to get the full refund with more expensive phone calls incurred to there refund office which is only open at inconvenient times. The refund process is disgraceful as it was completely Car Audio Centres fault in advising me of the incorrect part for my car and non-compatibility of the part supplied. I will not be purchasing any items from this company again.”

Helpful Report

Posted 12 years ago

“Disgusting company!! Paid for next day shipping - stereo arrived but no sound when fitted! Sent back at my own expense to which they refused to refund initial postage or my postage saying that the stereo did work! Strange how I saw it after halfords fitted it and it was not working!”

Helpful Report

Posted 12 years ago

“Bought a "B" grade amplifier. Amp was dirty and some screws missing. On testing it out the circuit board inside started to burn! emailed and said what happened, but never got a reply. Put the whole business down to experience. Definately won't buy from CAC ever again.”

Helpful Report

Posted 12 years ago

“The item was faulty, I emailed the claims department several times and received no responses. I have no doubt that I will never use Car Audio Centre again and I'm disgusted with the service. I still have the faulty speakers in the box sitting in my house collecting dust due to your poor customer service.”

Helpful Report

Posted 12 years ago

“I bought cd/usb player, in the website was show that came with remote control but when a got the player nothing was inside very disappointed!!!”

Helpful Report

Posted 12 years ago

“I payed for next day delivery and relieved it 5 days after, and I Wrote to them and they didn't even get back to me”

Helpful Report

Posted 12 years ago

“Laughable. Purchased three items, one of which was apparently not in stock, caraudiocenter did not tell me this however until I called to check where the order was a week later. I was told that the order would simply be held for months until the item was in stock! I was then offered an alternative, the 'in phase' car speaker, unsurprising given that caraudiocentre is owned by in phase international. A con as far as I am concerned. Eventually got a refund but was not easy.”

Helpful Report

Posted 12 years ago

“Bought a item from this shop on the internet and there was something was missing, I was unable to contact the shop and they did not reply to any of my emails so I am stuck with item that doesn't work, please take my advise and do not buy from this shop”

Helpful Report

Posted 12 years ago

“Bought the item on phone told it was the best deal and speakers set spent 400qiud when got it was second hand and box very Los ,was told it might of been a refurbished item you can send it back and we will send you a new one,no full refund does anybody check afore they send out anymore,also the cable they sent was wrong,Told refund can take 28days,taking the p...h no not buying from you again sorry waste of time”

Helpful Report

Posted 12 years ago

“I went into the Birmingham branch twice with enquires on the product, and they were the most useless, unhelpful customer assistance ever. After first giving me false information which led to buying a £200 product that was uncompatible, they then said I couldn't take it back, and gave me no help in how to resolve the problem, absolutely terrible,”

Helpful Report

Posted 12 years ago

Car Audio Centre is rated 4.4 based on 4,308 reviews