Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,329 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 17th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items that were never delivered but were charged for. Several attempts to contact the company to rectify this issue were fruitless and I never got a response, despite having an automated reply to say my email had been received and would be responded to in 48 hours. I will never use this company again.”

Helpful Report

Posted 12 years ago

“Not very happy with the service i received as i got charged twice for the item i purchased.”

Helpful Report

Posted 12 years ago

“I buy a in phase ipxvw1 from you it was not this model I see advertise on the net it was a difference one what you send me I got in touch with you and explain and it was on going so I kept it but didn't get a sd card with it , i kept phoning and every week I was toll that was going to be send my sd card I am still waiting that's four months ago I would not recommend no one to caraudiocentre so if you can put thing right by sending my card”

Helpful Report

Posted 12 years ago

“absolutely appalling customer service as well as deliberate miss selling just to take more of my money. When I complained I was spoken to in a very condescending manner and told that I would be unable to return my goods. I was gobsmacked and wrote several emails to complain, none of which were ever responded to. Your company is a joke and you seem to employ several muppets (from the experience I had). Thanks.”

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Posted 12 years ago

“It was a really horrifying experience. I bought a car radio from this website and after 2 weeks and still no arrival of my product I gave them a ring, I asked them why it was taking so long for the item to be delivered. The guy told me the item was not in stock anymore which made me really upset because they could have let me know somehow, since I had given them my e-mail and my phone number. Then I asked the guy for a refund, in which took me another 2-3 phone calls over 2 weeks of stress just to grab my money back. I would not recommend it to anybody.”

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Posted 12 years ago

“I ordered a car stereo from Car Audio Centre which never arrived due to some kind of mix-up with Royal Mail. It took more than 4 months of emails and phone calls before I was finally able to get a refund ~ ridiculous!”

Helpful Report

Posted 12 years ago

“Terrible service & a very poor experience overall. Continually sent the wrong parts, returns office never open, emails unanswered. I ended up knowing more about the parts I needed than they did, & got some elsewhere. After 6 months, i still have some bits to return which nobody seems to want, although to be fair I have been refunded & am not out of pocket. Will never use again though.”

Helpful Report

Posted 12 years ago

“Very bad customer service.not happy.will never go there again nor recommend to anybody.”

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Posted 12 years ago

“Wrong item was sent to me. It tool me 2'weekes to replace it, i spent 20 pounds just on phoning carbaudio center since i got charged 75 p per minute every time i called them”

Helpful Report

Posted 12 years ago

“Ordered wrong peoduct by mistake no info on paperwork to return filled in return form twice spoke on phone twice and still nothing after 15days ordered the right product 15 days later still waiting for that after 15 days its been changed twice as no stock and last covo was told it would be here in 2 days that was 4 days ago”

Helpful Report

Posted 12 years ago

“Shocking customer service. No response to 3 emails and 75p a min calls. Faulty product sent back once, received another faulty product that I couldn't return a 2nd time. Would not buy from again!”

Helpful Report

Posted 12 years ago

“the product i bought after being delivered, i discovered to be broken. After specifically booking and appointment in order to fit the product, it caused nothing but inconvienece.”

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Posted 12 years ago

“I bought a sony amp from them which was used (sign of use) and faulty, i told the manchester salesperson that i will be taking it abroad and wont be able to return it but he still gave me that. I realized it late once i took it over to another country and i did let them know, but they seem to be not bothered by it at all. I am going to write a rip off report on this and mention it on all forums.”

Helpful Report

Posted 12 years ago

“It took 3 attempts and 2 weeks to get the wrong Vauxhall lead and in the end it found it else where.”

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Posted 12 years ago

“The part sullied was not compatible with my car (even though they assured me it was), therefore the unit was returned, After waiting 6 weeks and several expensive phone calls a refund was eventually made. The refund is at present only 75% of the actual cost of the part and I am trying to get the full refund with more expensive phone calls incurred to there refund office which is only open at inconvenient times. The refund process is disgraceful as it was completely Car Audio Centres fault in advising me of the incorrect part for my car and non-compatibility of the part supplied. I will not be purchasing any items from this company again.”

Helpful Report

Posted 12 years ago

“Disgusting company!! Paid for next day shipping - stereo arrived but no sound when fitted! Sent back at my own expense to which they refused to refund initial postage or my postage saying that the stereo did work! Strange how I saw it after halfords fitted it and it was not working!”

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Posted 12 years ago

“Bought a "B" grade amplifier. Amp was dirty and some screws missing. On testing it out the circuit board inside started to burn! emailed and said what happened, but never got a reply. Put the whole business down to experience. Definately won't buy from CAC ever again.”

Helpful Report

Posted 12 years ago

“The item was faulty, I emailed the claims department several times and received no responses. I have no doubt that I will never use Car Audio Centre again and I'm disgusted with the service. I still have the faulty speakers in the box sitting in my house collecting dust due to your poor customer service.”

Helpful Report

Posted 12 years ago

“I bought cd/usb player, in the website was show that came with remote control but when a got the player nothing was inside very disappointed!!!”

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Posted 12 years ago

“I payed for next day delivery and relieved it 5 days after, and I Wrote to them and they didn't even get back to me”

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Posted 12 years ago

Car Audio Centre is rated 4.4 based on 4,329 reviews