“I reserved a car from Europcar through Carjet, for a month long trip in France, paid in full up front. I arrived 2 hour and 30 minutes after my reservation time because of delays at customs, and because the rental car counter was on the complete opposite side of the terminal. A smirking Europcar agent, obviously going through a well rehearsed routine, told me that they only held reservations for 2 hours and that they didn’t have my car anymore -which was a lie according their own app-. They couldn’t reimburse me because I used Carjet but they had an SUV available for $30/day more.
Carjet said I should have read the fine print, that they were only required to hold reservations for 1 hour, and they were not going to reimburse me anything either.
These people are organized crooks of the most unethical kind. Avoid at all cost!”
“i was charged 160 euro for cleaning the car 5 days after i returned it what a complete joke i asked for review of this and i am still getting no where . i washed the car the day before photos as proff even in the car wash and still was charged i would advice anyone never use this company it is a rip off”
“Was told my excess was at 1,200 euro, after an accident I was charged nearly 5,000. It's been 5 months no-one is refunding, taking responsibility or being helpful at all. Was told at the counter that refund is from CarJet and then on the phone to CarJet the lady was very rude and tried to tell me my case is different. Crooks.”
“SCAMMERS, we didn't have the car, which we were booked. We did't had back money refund.... we lose our time in travel by resolving this problems, but they ignore.”
“Obviously a scam company. Just look at the prices. Nowhere would you get car hire for what they reckon they can. £60 for 2 weeks in Florida for a SUV.”
“AVOID. I booked a car with CarJet for a friend's wedding in South Africa it was our first trip to this country. When we landed after a huge flight there was no car reserved for us and because it was late at night there were no cars available that we could take. Europcar really did try to help but they said Jetcar had not even contacted them with my booking. Ended up taking a taxi - So basically I never received a car, and they have never refunded me, after months of emails - not a cent. They are a bunch of crooks”
“We booked and paid in full for a car for a week, only to arrive slightly later than anticipated to be told our car, that was entirely paid for had been given to someone else. Now CarJet are trying to not refund us. Avoid at all costs”
“I booked van from carjet 22.04, they took my money, and after few hours they send message there are no vans available. I say refund my money, they say I must wait for one month because they have "automatic" system and "I need to wait for the system process to conclude. It is imperative, and there is no room for discussion on this matter." So, no van for me, and cannot refund my money for a month. I reported them to my bank and they cancel transaction. Avoid like a plague, carjet never again.”
“These people are scammers. I didn't take the car I hired because I forgot my drivers license at home. They are refusing to refund me for the amount I paid for a week's worth of car hire. I'm trying to see which ombudsman can help me but they don't seem to be regulated. Complete rogues. Avoid at all costs.”
“Beware Canadian and U.S travellers Carjet company they take an amount of 11€ as reservation without mentioning that your driving licence is not acceptable in Poland 🇵🇱 to drive and they refuse to give you the car with no refund eligible, perhaps I was driving in France 🇫🇷 and Germany 🇩🇪 with the same driving licence,”
“I also advise not to use Car Jet.
Hidden fees!! Dreadful customer service They were not helpful at all. All kinds of excuses why we could not take our prepaid car. So we left unsatisfied and of course no refund.
We wrote several complaint letters. Their respond was the same story as we got at the airport.
DONT RENT YOUR CAR FROM THEM”
“Scam! Avoid them in any case. Changing cancelation policies, hidden costs. There is no way to contact them. They are sending an email saying the email is no longer functioning. (from the same email address which is not “functioning”).”
“Payed for car rent with other name card (fathers), couse my was lost. Both went to car rent spot named "golden car" in Spain Reus airport. They asked for card with my name. I don't have one!!! Didn't get car, didn't get refund. Only asked if we wan't other one. So we rented car (FIAT 500) For price of two cars! ~300€ for 3 days. Why you can pay for rent with anyones card, and when you came to spot they cant do anything???! Only option rent new one and forget, that you payed before!”
“NEVER took their car out and was told that i won't be charged upon cancellation - they ended up charging me completely contrary to their words, and they refuse to refund me for the past 3 months!!”
“Bonjour
Ayant 76 ans j’ai loué un véhicule VW Golf en notifiant comme conducteur mon fils âgé de 49 ans. J’ai payé avec ma carte visa crédit. Mon fils n’ayant pas de carte crédit mais seulement une carte debit l’agent de location a refusé la location malgré mon insistance à lui proposer ma carte crédit pour la caution.
J’ai relancé une autre location qui n’a pas abouti dans la demi heure qui a suivi.
Je me suis alors tourné vers une autre agence avec un prix plus que doublé.
Vous comprendrez mon mécontentement envers cet agent. D’autant plus plus que l’an dernier à Rhodes la caution avait été prise sur ma carte crédit.
Je vous demande au minimum le remboursement de mes deux acomptes.
CJT-123390524
CJT-114699260
Michel G”
“Plane was late, phoned carjet they said no problem when we arrived they were closed so I booked a hotel for the night called to them in the morning to collect to be told I was a no show, so no refund rude unprofessional unhelpful will never use them again robbers”
