“Horrible compañía te dicen un precio en la página y cuando vas a la oficina te cobran el doble.Nunca cometas ese error.Es una basura de compañía y sino quieres el carro te cobran 175 dólares por penalidad.No cometas el mismo error que nosotros es mejor rentar con la misma aerolínea o directamente con otra compañía que no sea cart jet.Florida Renta car es horrible después que alquilas en car jet te mandan para Renta Florida.No uses car jet es una porqueria,una basura si no quieres perder tu dinero”
“Mir wurde das Fahrzeug von einer anderen Autovermietung vermietet. Es hat niemand auf mich gewartet. Ich musste umständlich telefonieren, bis endlich jemand kam im mich zu holen. Mir wurden 30% zusätzliche Gebühren berechnet. Hätte ich nicht akzeptiert, hätte man die Vermietung storniert und ich wäre festgesessen. Ich hatte einen SUV gemietet und nur einen Kleinwagen bekommen. Alles von Anfang bis Ende gelogen, betrogen und sehr unprofessionell.”
“Worst experience with car hire ever . Bullied upon collection re insurance and on return bullied again about charging 72 euro for a bit of sand on the floor . Totally unacceptable and won’t ever hire through carjet or goldcar again .”
“Steer clear of CarJet.com / Drivalia - money for nothing!
Booked a car for London Luton for 6 days, paid in advance, arrived on time, submitted all the documents and... the problems began. I didn't have a credit card in my name to secure the deposit of 1500 pounds. I did have a debit card and my wife had a credit card. Both could have been used to secure the deposit.
Utter rigidity - there's no way to rent the car without presenting the credit card in the driver's name. Just to be clear Drivalia FAQs say that you need: A credit/debit card in the driver’s name. T&Cs are quite abstruse and the personnel was trying to explain that I am not reading it right...
Called Drivalia, the advise was to rent the car again in my wife's name with a clear warning that I won't get the money back for the initial booking.
Called CarJet, the advice was to pay the full insurance ~350 pounds. BTW. you can pay for the insurance with the debit card, no problem... There's no way to reassign the rental to my wife again I could make another rental in her name.
In the end I took an Uber.
Filed a complaint to CarJet, asking for at least a partial refund, after all I wanted the car for 6 days and I didn't take it at all. They provided a boilerplate reply to the first e-mail and didn't even bother replying again. It didn't stop them from sending me marketing stuff I've never subscribed to.
So I ended up 136 pounds short and paid another 100 for an Uber.
I honestly believe that this matter could have been settled agreably and with some good will at CarJet or Drivalia (or both) we could have found a solution.
I'll never use the dubious services of these companies again and the only thing I can do right now it to warn others not to do so.”
“Absolute rip off, paid for out of hours pick up, no one at depot. Next day went back no car there for me. Finally got a car with Europcar which I had to pay extra for with zero customer service from Carjet no phone call no email just a scam company do not book with this company”
“Awful experience in Dubrovnik. Rang them to say that we would be late as the flight had changed. They told that there was a 2.5 hour policy that they couldn't change. They said ring them in one hour....then said no and they will cancel it. He then hung up on me. They are getting a lot of money for free!! Disgraceful.”
“Awful service and then ghosted. Will never use again.
I booked a 1 day car hire through CarJet and received a confirmation to collect the car at 8am from Eurocar (my requested time to collect as I had a long journey with a planned meeting at the other end). I arrived at Eurocar and was bluntly informed that I could not collect the car (or any car) until 11am (so i missed my meeting!). I called CarJet to see if they could do something. They told me to speak with Eurocar as 'they had received confirmation.' of this amended time I spoke to Eurocar in person and they pointed me back to CarJet as they had 'messaged Carjet with this information and my agreement was with them.' I went back to Carjet and they were just as unhelpful as before. Long story short I could not collect the car until 11am. The car I was given was a wreck; dents, stained inside and included a slow tyre puncture which i had to re-inflate on the motorway due to loss of tyre pressure!! I'm sure must be illegal). I complained to CarJet after this experience and they stated - 'Eurocar has no compensation mechanism for this' - I stated that my agreement was with them (CarJet) and I wanted compensation from them. They can try for company to company compensation if they wanted separately. Since then I've been ghosted - I've followed up 3 times and no response at all. Awful awful service and experience”
“Terrible experience in Antalya, Turkey.
1) In CarJet website, says the car woud be collected in the airport. It is not. I received a mail some days ahead of collection that someone would drive us to get the car.
2) I received a whatsapp message that a representative would be waiting for us in the arrival. It took 30min and 2 phone calls for someone to arrive.
3) We were 5 people, and they offered me a car with 4 seat belts. They said that Turkish police doesn't control.
4) Then they offered me a car that read door doesn't open from inside.
5) Then my credit cards didn't work in the machine. It was midnight! They have not accepted my mother's credit card. I was left back in the airport middle of the night with family and 2 kids.
6) The paid 60 euros is not yet reimbursed.
7) There is no way to contact CarJet thru the website. No e-mail, no phone number.
8) In the website they stated 4,1 from 5 points from 8000 reviews. Here it is 1,1 from 800 reviews.
CARJET.COM is scam!”
“Booked a car but due to faulty card machine at Zagreb airport our booking was cancelled and despite car rental company cancelling the contract, our money has nit been refunded by carjet.despite writing to them twice and filling in their forms, yet to hear from them.. Don't use carjet.”
“All cars reserved through car jet in turkey are subjected to humiliating insurance fees that is 4 times more than the price of a daily cost . Otherwise the customer will be forced to deposit more than a 1000 € . All car rental companies have the same policies of ripping their customers.”
“Got to the airport and the kiosk was closed, rang emergency number and it just said we are closed??? All other numbers didn't work or spoke only in spanish and then cut you off, complete joke, cost me €100 for taxi and bus back thd next day, wasted holiday time”
“Had a very bad experience renting a car in Copenhagen. I was not aware that you had to be an international traveller and non resident to hire the car and was thus unable to rent the car. The company was unapologetic and don’t care. Instead of building their system to prevent people with danish addresses from renting danish cars, they put it as the fifth point in the list of requirements and leave it to the buyer to beware. Thanks but no thanks. Never again”
“We products extra and chose their platinum cover which stated it negated the 1,500 pound holding fee and included
car insurance.
Have contacted carjet to ask for a refund on their platinum extra charge but have received zero response.
When we got to Drivalia they didn't recognise their cover and had to pay an extra $700 dollars more.
Have contacted”
“I booked a car with carjet in Madeira.
I was given the final price and pour a deposit online. On arrival at the offices of “Way2Madeira” they told us that we had to pay another 40 euros. The local company insisted that this was a charge levied by Carjet to cover the cost of the shuttle bus to the car rental place. A distance of approximately 2 km.
I sent an email to Carjet but ofcourse they did not reply.
DO NOT get scammed by this company and book elsewhere.”
“I’ve booked and paid for the car, but when I came to pick it up the worker’s told me I have to leave a 1200 eur as security. Since it was a surprise for me and I wasn’t prepared, I wanted to cancel the rent. The money were never refunded.
Scam company!”
“We wished we had visited Trust Pilot before booking with CarJet! Like many others we booked and paid online for 5 days car hire (201 euro). We had insurance for the excess... but on pick up at Tivat Airport, Montenegro were told we had to buy Budget/ Avis insurance (246 euro!). This was more than the cost of the 5 day car hire!! So we paid more than double for our rental. We had no choice but to pay or lose our 201 already paid and have no car. We have emailed carjet with no response whatsoever. Their booking site was completely misleading and we are gutted to have lost so much money!”
“This company is garbage! They mislead you to believe the rental is so cheap and later they hit you with a bunch of fees and when you try to cancel, they say they won't give you your money back because of fine print, so I lost all my money and didn't get to rent a car. PLEASE BE CAREFUL!”
“I booked a car on 18th of May, to hire for a period of 7 days. Initially it costed me £200, a day before my flight I received a message saying that now it will cost me £600 for the same period.
I paid initially a £15 to secure my car and a day before it was 3 times more expensive. Biggest scam I’ve seen”
