“Con men. Rented a car in mid-April: for Crete Heraklion AirPort, three weeks, deposit €69.34. On July 18 No Show. Phone numbers with unintelligible tapes. Heard on the spot that this had already happened several times earlier that week. Rented another car on site for double the price
I observed too late that CarJet has a beautiful website with a lot of FAQ information, but is not easy connectable by phone. Later I found a Spanish e-mail address and made my complaints. I Want minimal my deposit money back. Reactions such as investigating and contact with local organization, due to COVID etc. but I still not received my deposit money back. At first you think this is a mistake, such can happen… but My son-in-law had also rented a car from Heraklion from CarJet for a few days later, so I warned him. Immediately he was E-mailing with CarJet, was reassured, and ..... yet another no show for his family. And all the same: extra costs, then complain, excuses back in the mail, and no money back.
Professional scammers can create fake reviews in addition to a beautiful site. Don't fall for it people. Con men”
“I booked with CarJet a car to collect, paid and went to collect and then was asked to give £1500 deposit, I didn't have such a sum and couldn't collect the car. Now I can't get a refund because CarJet will only refund a cancellation for a booking 1 hour or more before the collection. It's a scam, when are deposits considered extortionate? Avoid them, hidden charges.”
“Dopo aver avvisato, tramite il link apposito di modifica, un cambio di orario del volo, nessuno ci ha inviato alcuna notifica, all'arrivo poi, la compagnia che ci doveva dare l'auto ci ha detto che nessuno li aveva avvisati del cambio, perciò la macchina non era più disponibile e i soldi se li sono tenuti.
Ho contattata i numeri del servizio clienti dedicato ed uno risulta errato mentre l'altro è spagnolo e non risponde mai nessuno.
Alle mail non hanno mai risposto.
TOTALMENTE INAFFIDABILI. CONTATTATE DIRETTAMENTE LE COMPAGNIE.”
“I rent a car in rhodos. I waited 30 min at the airport for the shuttle bus. No one on the phone that I could speak to. After arriving at the car rent I had to wait 30 more minutes because the car was not ready. The worst service ever”
“Under no circumstances hire a car from this company,They took my money and gave me no car leaving me and my husband stranded in Edinburgh on August 9 th
They ruined our holiday and put us to more expense ,I have made approximately 30 calls to them at this stage and can not get to speak to the Manager who has a written contract with me”
“If I could give them 0 stars that’s what I would give them. The do not understand the meaning of customer service and have no interest in supporting you once they have taken their cut.
My wife booked the 3 days with a local car company in malta through carjet and on arrival at the local company we were informed that we would not be able to have a different named driver on the car. My wife then had multiple calls with carjet support where they would not allow us to change the driver or to cancel the booking. It has resulted in us having had to pay the full amount for our booking and not be able to get a car.”
“HIGHLY WARNING / DECLINE CARJET
Carjet hat mich betrogen, ich habe eine Auto angezahlt und einen Link erhalten. Der Link führt zu deren Seite mit der Antwort: „Das Fahrzeug ist nicht verfügbar.“ Ich habe versucht die Buchung zu stornieren, aber meine Daten konnten nicht gefunden werden.
Ich werde rechtliche Schritte einleiten
HIGHLY WARNING / DECLINE CARJET”
“I paid for a 2 day hire car on 12 Aug. I was offered no goods or services and CarJet won’t engage with me over a refund. I’m going to keep complaining on all the review sites till they engage with me. CJT-39332438. There is a very easy way to resolve this, answer your emails, answer your phone, and follow through with complaints. IF YOU WANT TO THROW YOUR MONEY AWAY USE THIS COMPANY.”
“Heraklion Airport (Crete). When we returned the car last night, the guy at the reception pretended we had made 2 tiny little invisible scratches at the front defender, which was not our fault anyway, because we've been VERY careful. He charged us 200 euro on top of the hire price, plus 30 euro extra for collecting the car after 22:00 pm when we arrived 2 weeks before. Scam. Beware he's in charge of spilling as much money he can from turists. Avoid Carjet in Heraklion!!!”
“Unfortunately I also confirm that the service is extremely bad. You can not get in touch with anyone. I took a car in Faro. They give a very bad service, treat you not in a nice way. After service really impossible to reach them!”
“WARNING ⚠️ WARNING ⚠️
UNDER NO CIRCUMSTANCES USE THIS COMPANY THEY TAKE YOUR MONEY AND DONT GIVE IT BACK YOU CAN NOT GET IN CONTACT WITH THEM I REALLY DONT NOW Y NOBODY HAS NOT CLOSED THIS COMPANY DOWN PLEASE PLEASE LEAVE A REVIEW SO WE CAN STOP THIS FROM HAPPENING TO OTHER PEOPLE…….”
“This company is an absolute rip off and should be reported to the authorities. They made me pay in advance for something that was only a portion of the car rental. €266. I thought I was getting a great deal for a week and then paid another €360 on the spot with the company! Do not use this company. Book directly with the car companies instead.”
“avoid this company, it is just a scam
I hired a car for a holiday. our way to pick up was delayed. there was no contact details for the hire centre. they had none for me. When i arrived they cancelled my booking as they couldn't contact me to confirm. The money i had paid never made it to the hire firm. and i was left to pay again.
CarJet have no way to raise a service complaint. they are a website for a different spanish company. no way of contact and no route to get the vast amount of money back, do not use.. every rating below should tell you that.”
“Thieves.
Wasn't able to get my booked car as they didn't accept a Northern Irish license at the desk. Carjet simply said because I didn't cancel 24 hrs before they couldn't issue a refund - for the booking I had to cancel. Absolute thieves. Ended up having to pay for two cars.”
“SCAMMERS. CAR HAS BEEN BOOKED 45 HOURS BEFORE PICKUP. AFTER 15 MINUTES, WE WANTED TO CANCEL DUE TO VERY POOR OPINIONS. BUT YOU CANNOT CANCELL IT ONLY 48 HOURS BEFORE AND DON'T GIVE MONEY (£ 300) BACK.”
“Vermeiden Sie Car Jet. Reine Betrug und Diebe. Am Flughafen Bodrum habe ich das reservierte Auto nicht bekommen. Geld Rückerstattung von CarJet nicht erfolgt. Car Jet reagiert überhaupt nicht. Ich werde es einem Anwalt übergeben. Es ist eine Schande, dass Menschen wegen einem Urlaub dermaßen Probleme wegen Car Jet bekommen und viel Geld ohne entsprechende Leistungen verlieren. Alle Bewertungen ähneln meiner eigenen Erfahrung. Betrug und Abzocke.”
“AVOID AVOID AVOID Price quoted when booking online ~ Euros 207 then increased to deposit of Euros 156 PLUS Euros 995 on email voucher supposedly confirming the transaction!! If you try to cancel on basis of the incorrect amount shown on evoucher, CarJet keeps the deposit!! Spent over 30 minutes trying to get through to Customer Service. Worst car rental experience ever - avoid this company at all costs.”
