“ar jet has absolutely horrible customer service. We booked a car with them, when we reached the pickup point the company couldn't accept our credit card which was american express. We didn't have any other option so decided to cancel, HOWEVER there was no way we could cancel! We tried calling them with no response for hours.
5 days later we see a charge on our card when WE NEVER GOT THE CAR. We have no recourse as they do not have any customer support service in order to save money.
Avoid car jet at all costs, their whole business model relies on frustrating the customer to steal their money.”
“yep, scam alert! stupid us should not have been so trusting and allow ourselves to be ripped off by this thief company...I hope they face some sort of repercussion for their criminal behavior!”
“This is the worst experience that I've had with such thieves I've tried to book a car from Istanbul (car jet) Mean thieves they took the money from my bank account and didn't even confirm the reservation they took 91€ and didn't even answer our phone calls only after more than 25 minutes to pick up the phone call in which is international call which cost me more than € 20 this is an absolute rip-off, more than 24 hours no answer no money no booking.”
“I paid for a car to collect from Chania airport in Crete. When I arrived they asked for a credit card which I didnt have and they refused to give me the car I had already paid for. There was no mention on the website you needed to pay with a credit card -they did take the money from the debit card after all- and I got a refusal cancellation request because I submitted the form 30 mins past the time. I have been calling for 3 days now and they simply never answer. I dont know what to do.
Thank you”
“I hired a car through carpet on line on my holiday.
When I went to collect the car from a company called Easierent they required a utility bill !! Like I take one on holiday!
They would not accept a online one.
Not able to contact anyone
Shocking company do not use!!”
“Definitely a scam company. I tried to cancel my booking and filled in the form on their website. It would not send . The telephone number they give is in Spain and you are told you are in a queue but nobody answers.
Do not use this company.”
“2 rental cars from Carjet and both times they just did not show up at the airport. We were simply left without a car and they have not refunded us!!! They are impossible to reach and non responsive in emails. They simply stole us...”
“Just did a reservation, and some way along the process, the collection point changed to another airport, 600 km away. Since I received the confirmation and noticed it I have been trying to find an e-mail to contact customer support, and there is none (just no-reply and FAQs). The phone number they provide does not pick up. No customer service at all. AVOID AT ALL COSTS!!!!”
“AVOID AT ALL COSTS. This is a scam company. We rented a car using CARJET (which has been unhelpful and absolutely useless to help us) and the guy at the desk at Malta airport, on top of being RUDE and CONDESCENDING didn’t even wanna try our card for the security deposit because we are French, and make no distinction between credit cards and debit cards. He then asked us to pay 200 EUROS MORE, which we don’t even know where that number comes from. Absolutely RIDICULOUS. So now we are stranded at the airport, having paid for a car that we can only use if we pay MORE than the total price we already paid for the booking. SCAMMERS.
A SIMPLE SOLUTION WOULD BE TO PUT A DISCLAIMER SOMEWHERE SO PEOPLE DONT GET TRICKED INTO PAYING MORE, BUT THAT’S EXACTLY WHAT THEY WANT. Outrageous and downright disgusting.”
“After booking car hire , was sent all relevant documents, only to be informed hours before we were due to pick up, that there is no car available and the party we booked through are in spain..
Am still waiting on response and a refund,which is looking grimmer and grimmer of ever getting.
Was given a number to call, but this is in spain , and there is no answer,just a queue system which keeps you hanging and probably at great expense..”
“Thief company! reservation undone by them. Did another reservation directly with the rent company and, asking the refund, they told that was my still active. Incredible!
Noone ask you at the phone or the email, they just stole your money, no one will never get you assisted.”
“Horrendous company to deal with, and at the last minute they try to take extra money. Be warned this company is in Spain, and now we will be taking legal action against them.”
“I have used carjet 5 or 6 times in the last 12 months , only in Greece. I have had no problems at all with the process. I dont take their insurance and I google the car rental companies that they are promoting. Whilst I look for cheapest I dont take it if the actual rental company has bad reviews. I have not paid double, not been charged twice, I haven't had a problem with fuel payments (after rental), nor charges for scratches. The deposit has been reversed within 3 or 4 days.
I wonder where all the bad service is. It looks like Spain and Portugal aren't good.”
“Terrible, terrible experience. Gave me a huge stress during our holidays. We've chosen "Golden Car" trough the website and rented it with insurance. Then when we got to the airport it was a huge scam with double price, cause what we paid was only "the website insurance". I don't even know what that means.
We refused it to pay and found out there was no refunding or any way to cancel the reservation because it was a "special offer", which is ridiculous.
Shame on "carjet" to put hidden rules in-between the small lines to mischief us. Its a nightmare.
I'll do whatever I can, for as long as it takes, to have my money back.”
“It is a scam, prices are low, but they work with scammer like rentals.
- premium insurance is not premium at all - still blocks money on your visa car
- there is no detailed information about rental on the page, after booking you will be informed about further fees
- no customer service, no email, no chat
Avoid their services for Porto”
“had a booking with you for the 30th April. When i got to KW in Lisbon i paid the amount left i had to pay and when they tried to use the card for the 2450€ deposit i was told the card wasn’t accepted. The lady tried it three times and couldn’t use my card. The refunded the money i had paid there cause it was clearly not my fault and I now ask you to refund the amount of 30.94€ i paid to CarJet for the three day rental i had booked with you. I couldn’t pick up the car and had to reschedule all the plans I had for the weekend which caused me some trouble.
I sent you an email regarding this topic, and I have now been waiting for over a month for your reply but haven't heard anything from you.
Could you help me, please?”
