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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For 3 months now my complaint has been ignored. Numerous personal visits to the Hillington Store have been ignored. Numerous phone calls to the Hillington Store have been ignored. One phone call returned to say we have your complaint and then nothing. 2 recorded delivery letters have failed to elicit a reply. 1 special delivery letter has failed to elicit a reply. Have contacted our credit provider and trading standards who has advised me on further action .”

Posted 5 years ago

“nothing went wrong I give Nathan 5 stars”

Posted 5 years ago

“Bad service from the start. Quick enough to sell you the car but takes over 2months to fix the problems that should have been sorted on takeover. A numerous amount of calls made on my behalf but i can assure you never buy a car from you again.”

Posted 5 years ago

“Salesman was great, after sales terrible”

Posted 5 years ago

“A catalogue of issues that were highlighted as the car broke down on the first day of purchase, returned it on the day and it has taken one month to resolve the issue. I can only say that with help of staff member Jodie Boyle I would still be waiting for the issue to be resolved. I am waiting for a key promised so hope she can come up with her promise. Mr Paulley”

Posted 5 years ago

“First of all we only got 1 key. Was told the second one would arrive within 2 to 5 working days. I still don't have the second key. Also to add insult the key I got looks like it's been glued into place. When the key was handed over the sales person even said it looked like it had been glued on. The folding flip shut mechanism also doesn't work. The car also doesn't start sometimes as the key gets stuck in the ignition and won't turn. Have explained this to after sales team and I am still waiting on someone to come out to the car to see it. Have been chasing them for over a week and keep going round in circles. Have been told its a different company who deal with keys and they will contact us to come and see the car and will bring the second key however I still don't know when they are coming. Also not convinced that the key is the problem. Very disappointed and angry and too scared to drive the car in case I can't start it and bring it back.”

Posted 5 years ago

“On Friday 31 August we had been very disappointed in the state of the car when we went to collect it. I have detailed below the saga we have experienced in dealing with your company. Firstly however I have listed in detail the faults we have found with this car. 1. Contrary to the information we were given, the car had not been serviced. On my journey home from the showroom on Friday the tyre pressure warning came up on the dashboard. On checking the tyre pressures they were all different. The coolant level in the car was below the minimum level and the oil level, although not below the minimum, was not at the level expected following a service. We also did not receive a service book or MOT certificate for the car 2. One of the keys supplied has an intermittent fault and does not always open the car using the keyless entry system nor is it always recognised by the car when trying to start the engine. 3. When we saw the vehicle for the first time there was a missing part on the door mirror and this is one of the faults we waited almost two weeks to be rectified. Prior to handover, we were advised by Joy that the replacement mirror had been damaged while being fitted. 4. The front bumper has chips on it which look like they have been touched up by a three year old with Tippex. The front bumper is also deformed on the NS of the grill. 5. Both front doors have dents where they look like they have been opened into walls. The NS front door also looks like it’s had something jammed in it close to the wheel arch. 6. There is a scratch on NS rear bumper that was not there on initial inspection. 7. The rear bumper colour does not match the colour of the main body of the car. The car has a pearlescent paint but the bumper is a flat white. 8. Black trim on rear bumper is scuffed and discoloured. 9. There is a very noticeable burn on the NS rear seat squab. 10. There is a tear on the rear seat back rest. 11. OS Rear exterior window trim has dent that was identified on initial inspection. 12. White marks which appear to be paint on the majority of interior panels, seats, centre console and carpets, again all identified at initial inspection. 13. No Jack or wheel brace with the car, again identified at initial inspection. 14. Burn to carpet on NS front footwell. 15. Head lining at the rear of the car is badly marked. I did try to attach photographs of the above but the review site would not let me. On the initial quick viewing of the car carried out by my partner, he was extremely happy with the car apart from the few areas that he pointed out to Stuart namely the door mirror damage, dent on window trim, interior markings as well as there being no jack or wheel brace. Stuart was impressed with the condition of the car. I am unsure what happened in the two weeks between then and when it was collected but it looks like a different car. On arriving at the car store on Friday we were met by Joy who took us through the necessary paperwork. After nearly one hour Joy advised that the car was still being valeted and would go and see if it was ready. When the car was eventually brought round, along with the above issues, there was a large amount of polish still visible on the body work of the car and the steering wheel felt sticky and there was a residue left on my hands when I got home. We were advised at handover that the vehicle was probably missed from the days collection list. This leaves us to believe that the valet procedure was rushed and that the paint and fabric protection that we paid extra for has not been applied. Unfortunately the photographs attached do not show the full extent of the poor quality valet. I would like to add that both Stuart and Joy were both very apologetic and seemed embarrassed at the state of the car as nothing that was discussed on Monday 20 August had been completed apart from the door mirror which was further damaged. At handover Joy Crosbie sent an email to Martin Farrell and Keith McDermott copying the email to Jamie Reid and George Ewart asking that I be contacted ASAP regarding the issues. As this email was not acknowledged by any one of the many people it was sent to my partner, Ian, went into the car store on Monday afternoon to speak with sales manager Graeme who we spoke with on Friday and who convinced us to complete the sale and ensured us that all our concerns about the defects on the car would be addressed. Jamie Reid came to meet Ian and advised that Graeme had asked him to come speak to him without apparently filling him in on what the issue was, even though Jamie was also copied in on Joy's email. Ian advised Jamie of what had happened when we went to collect the car and started to go through all the issues again for him. On the first few points raised which were that that the car had not received a service Jamie tried to fob Ian off with excuses as to why the tyre pressures may be low and then continued to give excuses for the state of the car and even tried to tell Ian that the back bumper matched the car and that the car did not have pearlescent paint. After finally conceding that there was a mismatch in colour Ian felt that Jamie was very dismissive of all the concerns that he was trying to raise again. Ian agreed to go and book the vehicle into the workshop and Jamie took him through. Whilst Jamie was discussing the issues with the workshop Stuart Fraser came over to talk to Ian. Stuart again was very professional, apologetic and reassuring which following his conversation with Jamie was refreshing. However, on being taken to the workshop reception Ian was asked yet again what the issues were, which I would have thought Jamie would have passed on. Whilst discussing the issues Ian was advised that the vehicle had not gone through the workshop for inspection as this was apparently previously carried out by the branch in Dundee where the car came from. I would question this as it would appear that errors were made somewhere along the line. As we would require a courtesy car, Ian was advised that the earliest we could get booked in was 25 September. I think expecting us to wait a further three weeks to get the car we thought we would be getting initially is completely unsatisfactory. Your company is supposed to pride itself on good customer service. I have seen very little evidence of this. We understand that we have purchased a used car but given your Used Car Promise we do not think that it is unreasonable to have expected that all these issues would have been not only identified but also rectified prior to a collection date being arranged. Once I made my complaint formal things did not improve. Megan only appears to call you back after the third time you call her and even then all she can say is I am looking into it right now and I will call you back. Megan never called me back. My partner eventually took the car in for inspection by George Ewart who ensured Ian that he would personally ensure all the work was completed but we could not get this any sooner that 25 September. I emailed Megan again to express my disbelief that a company of this size could not get a courtesy car from somewhere, again I got no response. We picked up the car yesterday afternoon four weeks after our initial collection date. All the issues listed above have still not been addressed but you have my partner to thank for me accepting the car as I wanted a full refund if it was not perfect. For an organisation of this size your customer service and communication is woefully unacceptable and although I said I would recommend you to others that is only pertaining to the initial service we received from Stuart at point of sale. I would not recommend you to others if this was solely on your after sales service.”

Posted 5 years ago

“Absolutely terrible car still sat in drive not in use fault after fault and not one person has decency to call back shocking service”

Posted 5 years ago

“Good friendly experience no pressure tactics although tyre pressures on tyres all low and potentially dangerous when given vehicle”

Posted 5 years ago

“Initially all was well howeve when some issues were pointed out we have had no contact as promised. Have been waiting on a call for 3 days now.”

Posted 5 years ago

“Lied to as regards condition of car on delivery. Tried to pass the car off as "repaired" when next to nothing had been done. Promised to repair paint work properly and deliver on agreed date. On agreed date no one know anything about the car and it was not ready but didn't tell us so that we drove 120 mile round trip for no reason. Finally took delivery of the car only to find later that the work had not been done - unfortunately it was raining on the day and this obscured the patched-up paint work. Very helpful and cooperative prior to sale but after you have the money we were treated shamefully. Lied to repeatedly, no one to take responsibility.”

Posted 5 years ago

“I have had nothing but trouble from Peter Vardy since I bought the car at end of August. It has been in about 6 times for different issues. I don't know where to start with them as have sent 2 letters, 1 recorded in January, no reply. meant to pick car up and fail to tell me till later on that day that they can't do it. They never phone you back and feel the after sales service is diabolical. Once they sell the car to you they are not interested. The final straw was that they had the car in for 2 weeks there as water was getting in. They couldn't find anything, never kept me updated. I had to phone constantly. The final straw is got the car back to discover they had removed the parcel shelf and not put it back in car. I'm still waiting to hear the outcome and whether they are going to compensate me for all my trouble. I also consulted citizens advice and told them I was within my legal rights to get my money back within 6 months of having the car and they have dragged this problem out.”

Posted 5 years ago

“On picking up my new car from your Hillington store on Friday 31st August was promised it would be showroom condition to drive how wrong I was chip on the car was not fixed interior mirror was still left cracked the car was still smelling inside of dogs also passengers side seat broken will not slide back or forward as I looked to see what was wrong with it I discovered dirty socks underneath the chair as well as bread crumbs not showroom condition took car away to try and rectify some problems some were fixed some were not therefore has to go back in NOT a happy customer to say the least.since then it now has been in cleaned and repaired was told I would get compensated needless to say still waiting for my tank of petrol disgraceful no one has been in touch to say anything about my compensation therefore will never deal with Peter Vardy again after the way I have been treated and would not recommend them to anyone would rather take my custom elsewhere.salesman was always trying to fob me off with some kind of story how long does it take to order a interior mirror had to wait 3 weeks a lot of nonsense..Disgraceful customer service with every one involved.”

Posted 5 years ago

“Bought the car for my partner When I went to pick car up wasn’t ready on time and the 4 alloys was scratched a few marks on car and when said deal was off was told I had to take car as it was registered to me would not be buy a car from them again and as my pcp deal is up in another year won’t be using Peter Vardy”

Posted 5 years ago

“The sales person I dealt with Calum Todd in my opinion did a excellent job however the follow up from there went wrong I was passed to the final detail person who I thought would go over all the purchase details and they only handed me a copy of the order paperwork nothing on payment terms And again at the hand over nothing was explained to my satisfaction and i finished up with a gap insurance and loan agreement i really did not want and when I came back to discuss this I was passed to a manger Jim I believe who was very blunt and basicly told me that this was my deal and I could not change or cancel it. I have however now paid in full via finance.company and decided to keep the gap insurance therefore I felt dishartend with your company after my first dealings with yourselves However the car also had some issues with the climate system and washers which was dealt with very professional and gave me satisfaction i was dealing with a reputable company Also my follow up meeting with your manager Jamie Reid Was carried out very professional and has again restored my Faith in your company”

Posted 5 years ago

“buying experience was ok at hillington glasgow. I live just north of Aberdeen and when buying the car I asked if any warranty claims could be dealt with in Aberdeen. I was assured that this would be no problem. on my journey back up the road I discovered a braking problem that was missed during test drive. I reported it as soon as I got home. was told to contact peter vardy Vauxhall in Aberdeen and they would back charge any costs to Glasgow. had to wait a week to get booked in then they investigated the problem and discovered it needed new discs and pads. this is when the problems started. Glasgow wanted evidence by video etc of problem then not sure what happened after that but it took nearly a week and a half to get the car fixed. during that period I phoned repeatedly to get updates and answers on progress and each time was told someone would phone back but they never did. got so fed up and frustrated that I phoned head office in Glasgow to get sorted. It took a couple of days to get any answers and both places blaming each other and when they said it would be another few days till I would get car back. I said enough was enough as I was going on holiday the next day and demanded my money back. lo and behold I got a text later that day saying car fixed and ready to pick up !!!!!. very un happy with after service,delay and lack of communication. no amount of apologies make up for stress and anxiety caused . Has taken all the excitement and joy out of purchasing a new car . I will never buy a car from Peter vardy again and will tell anyone that listens not to either and I pray that the car has no other problems under the warranty!!!!!”

Posted 5 years ago

“Very poor service from bodyshop team. Car that we were buying was shown to us for collection in a very poor state. Front wind screen was cracked and several deep scratches on side panels. We were told it was all fixed when it was not. Very poor from peter vardy.”

Posted 5 years ago

“All very well until you actually pick the car up and the after care is non existent.”

Posted 5 years ago

“Had a terrible time with my recent purchase of a car. Chose my desired car at the Hillington Branch on Tuesday 31st July, returned the following day and paid the full amount in cash and was told the car would be ready to collect as it was coming from the Edinburgh branch. This was not the case as this was my salesman’s day off, even although he had told me tha5 he was personally going to collect the car. I was then told that I would be able to collect the car on Thursday 2nd August. I made three calls to Peter Vardy (12.30pm, 3.30pm, 5.30pm) and each time was told that I would receive a call back, which did not happen. On the last call that I made I was told that I would be able to collect he car on Friday 3rd August ‘100%’. On Friday 3rd August when I called at 10.30am I was told to ‘sit tight for my salesman to call me to collect the car’. I waited six hours and then called back to be told ‘I could collect the car if I wanted but there are some minor body work issues to be done if I was happy to collect it in that condition, if not it would be the following day’. On Saturday 4th August I received a call at 10.10am telling me to go into the branch at 11am to collect the car. Inside the car there was not even as much as an air freshener been put in not to mention any mats or any kind of good will after the trouble and inconvenience that was caused. More alarmingly, within 3 minutes of leaving the car showroom and going on the M8 towards Glasgow, the Engine Management light appeared on the dashboard, the car began to lose power and couldn’t reach 30MPH! This light kept appearing randomly throughout any journey that I made so decided not to use the car. I had to return to the branch today (Wednesday 8th August) with the car for them to run a diagnostics test and it was found that the car needed a new coil, spark plug and other work that I cannot remember. As a courtesy car was not an option, I had to sit in branch for 4 and a half hours whilst this work was carried out - I refused to pay the £50 round trip taxi fair to go home and back again, when I was already out of pocket with taking the day off work to get this situation resolved. Throughout this whole horrendous experience, I received not one apology from any member of staff. I whole heartedly regret getting involved with Peter Vardy and would not recommend anyone use the company - quite the contrary, as per my Social Media posts which have accumulated 1,703 shares up until now (Wednesday, 8th August 16.35) Shocking service. Shocking company.”

Posted 5 years ago

“Everything. Shambles of a place! Cars are atrocious! 1 or 2 pleasent staff to help resolve issues that should not be occurring”

Posted 5 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews