Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“Not overly impressed. Myself and my husband collected our new car on Saturday and didn’t really feel like we were treated as people who have just forked out over £12000!! Any queries we had were dismissed. Also we were expecting a phone call to arrange a chip in the windscreen being repaired which we are still waiting for, said chip by the way was not going to be mentioned by our salesperson, my husband noticed it and I must say the salesperson was very sheepish when my husband asked about it. I’d expect after sales care to be poor but for it to be poor before we’d even driven the car away was very disappointing. Our first time using Peter Vardy, safe to say it’ll likely be our last.”

Helpful Report

Posted 7 years ago

“Sales team very good After sales support the worst I have had when buying my last 5 cars No return phone calls when you are told that someone will call you back If the after sales was as good as the sales you would have a winning team I still can't understand why a car can be handed over to a customer with no wiper blades on the back window when you say that you do all the checks you do or is that just a paper exercise”

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Posted 7 years ago

“Put deposit down Fri 26th Jan. Was told to expect a call the next day for collection by Wed. Never got a call. Left several messages. Got one missed call. Left my number several times. Work hunted me down on the Wed on my lunch break with a call from Peter Vardy Re an emergency. Sales girl chasing her target ensuring I collected the car I was not told was ready. Collected car. Warning message "parking assistance malfunction service required" Called three times Re this. Apparently only Deborah can help. She is never available. Emma advised of inconvenient dates to see the car. Not on. I bought the car under the assumption all was serviced. You can provide me with a courtesy car as you resolve.”

Helpful Report

Posted 7 years ago

“I purchased a car from the Hillington showroom on 24.1.18. It was an Astra design 1.0T eco flex just under a year old with 13,000 miles on the clock. It wasn’t avaliable to see in the show room that day so I put a £100 holding deposit down to secure the car until it arrived in branch. On Friday 26th January the salesman rang to me to say it had arrived and we could come to test drive it whenever it suited us we agreed to go down on the morning of the 27th. Test drove completed and was very happy with the car. The salesman Michael pointed out some scratches and assured me they would be fixed by the time I collected the car. We then arranged to pick the car up at 1pm on 29/01/18 which we were very much looking forward to. After arranging baby sitters, time off work and paying £119 upfront for my insurance to be changed over to the new car from 1pm that day. I received a phone call from the store at 12.20pm as I was leaving to come to the branch to say that there was marks on the car and they could not let it be collected to day. This is completely understandable as I would rather not be collecting a car with marks on it however a little more notice would of been nice. I had to ring my insurance to cancel the Change and they refunded me £104 as it included a non refundable £15 admin fee. The salesman himself rang me and apologised stating that there were now dents on the roof (which were not there when I seen the car) and we could collect it on 31/01/17 at 2pm and he would ensure it was in immaculate condition and I would be reimbursed for any costs on my insurance. Changing my insurance over for the second time I had to pay £134.50 which was the best quote they could give me. So not only am I £15 out of pocket for the non refundable admin fee when I had to cancel the change I also had to fork out and extra £15.50 on top of that because the quote had gone up. A total of £30.50 out of pocket through no fault of my own. Arrive at the branch on 31/1/17 and fill in all relevant paper work to collect the car they then bring the car round and into the show room. Immediately it is clear that some of the marks that were first pointed out on the test drive that Michael ensured me would be fixed weren’t fixed at all. Not what we wanted to see after all the disappointment on Monday! I was ensured if I take the car there and then (which I had no choice seen as I wasn’t insured on the car I was trading in anymore) someone from after-sales would contact me at the very latest 2/2/17 and they would arrange for the car to be bought in and repaired. Drive the car home and notice someone has drawn on the steering wheel with a black biro pen and made a slight hole in it which wasn’t there when I viewed the car the front alloy on the passenger side is scratched despite the salesman ensuring me all used cars go out with unmarked alloys. Also the front bumper on the passenger side is not flush and is sticking out. Rather annoyed by this point I let it go and await the phone call from someone at after-sales. Of course 2/2/17 comes and still no one has bothered to ring me. Neither have I received any refunds I was promised for extra money I had to fork out for insurance costs. I understand that this is a second hand car with 13,000 miles on the clock but what has angered me more is the fact that I was promised these will be fixed by the time I collected the car and they haven’t. Neither do any of your staff seem to care about the fact they have a very unhappy customer (probably because they already have my money). Neither am I happy that there is are marks on the car that weren’t there when I viewed the it.”

Helpful Report

Posted 7 years ago

“Very in professional the way the sale was handled,I am not a moaner and have bought so many cars over the many years I have been driving and sorry to say you are the worst,I have had better customer service from backstreet car dealers”

Helpful Report

Posted 7 years ago

“To much pressure as soon as you walk into the store Give the client a chance to look around, before you send a salesman to talk to them”

Helpful Report

Posted 7 years ago

“The buying experience was great but the quality of product we received was questionable. The morning after we picked the car up, there was a puddle of oil under the car in our driveway. We still find it hard to believe that a 114 point check of the car missed an oil leak. Our car was fixed a week later but we suffered significant worry and concern and inconvenience over the period of that week not least because I consistently couldn’t get anyone on the phone who seemed genuinely concerned about what had happened to us.”

Helpful Report

Posted 7 years ago

“"I was told I had burnt the clutch out in six days took the car in as the rev counter was going mad was told it would cost up to \u00a3800 paid \u00a3287 but I am still not happy paying this as the car was doing this from day 1"”

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Posted 7 years ago

“The factory fitted car mats mysteriously went 'missing' from the time I test drove the vehicle until I picked it up. I received s signed letter promising new mats which hadn't materialised. NO contact. After sales service is shocking.”

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Posted 7 years ago

“Vehicle not prepared for handover, no communication after finance approved, Missing and faulty items on car, No Full Service History, No Mots, Argumentative staff. Different staff dealing with sales and handover, Sales will be full of promises but handover staff won't have a clue. Plausible deniability. Poor Show Peter. Parks of Hamilton will get my business next time.”

Helpful Report

Posted 7 years ago

“When we first arrived at Carstore Glasgow with my 2 children everyone made us feel welcome. It's a very family friendly atmosphere. Things went wrong after I filled out the paperwork for credit. The Sales Rep put in the wrong address and I was originally declined. I contacted the creditors and sorted it all out. Then when I looked at the Vehicle Order form I noticed a lot of discrepancies on the form. For example the Basic Price was a lot higher than what I was told and there were add-ons that I didn't want or ask for. It was a difference of £865. When I got to take the car home the Valet went OTT with some sort of oil and driver's side footwell was so greasy I had to get a bit of paper to stop me sliding. When we were looking at buying the car I was told that the car had Bluetooth, heated front seats and heated steering wheel. When we got the car home and looked at the Manuel and the car we found out the car didn't have any of these. I was also told that I would get an email to claim a free mini break. Still waiting.........”

Helpful Report

Posted 7 years ago

“"Went to pick up my car and was told they didn't have the V5 and couldn't tax the car , after numerous phone calls not once did I get a phone call back , whoever is in charge of customer service needs sacked . \r\nEventually I was offered a 7 day holiday in Spain as compensation for my hassles but again Peter Vardy outdone itself as I'm still waiting for the voucher , I wouldn't recommend Peter Vardy to anyone in fact just get the bus before buying a car here , utterly useless. "”

Helpful Report

Posted 7 years ago

“"Well to begin with I had to chase someone every day to find out when I would get my car as I was told they would phone me yet they never. I was told on the Thursday by a colleague to transfer my deposit so it would be in their account by the Saturday. I got home from work that day and did it straight away. We arrived on Saturday at 2pm and didn\u2019t leave until 5pm due to the fact your company \u201ccouldn\u2019t access the account to see where my money was\u201d. I was then told I couldn\u2019t take my car away even though I could clearly show them my bank statement to show that the money had came out of my account. Due to their problem we had to pay the deposit of \u00a32140 again on my dads credit card. We were assured that this money would get refunded but that defeats the purpose. After doing absolutely everything I was asked to do by the staff members, it was me was me who was going to have to lose out. Due to all of this, your company left me in tears and truly ruined what was meant to be one of the best days of my life, getting my first ever car. When I was given the keys to the car, the main key is broken and I am not happy about this either. Feel extremely let down by Peter Vardy to say the least. The one positive aspect to my visit to your store is Kelly who sold me the car. The alloys were in a horrendous state and she went over and beyond to make them look amazing. I cannot fault her in anyway but due to everything else, the bad out way the good. "”

Helpful Report

Posted 7 years ago

“I really liked the experience of car shopping with Peter Vardy. Very friendly and helpful salesman who listened completely to cater to my needs. The non-hassle approach won me over BUT, after care has now really let me down.. I chose vardy over Arnold Clark as I didn't particularly have a great after care in the past however, I'm finding the Peter vardy aftercare is seriously affecting my experience! Issues all started from handover/me picking up my new car!! Damaged seat which was patched up despite my doubts at the time.. Still not resolved a week later - having to wait almost another 2 weeks with an inconvenient time for me to try and get back to the car store once again to try and fix this problem AND experienced rubbish in-store attitude for the 1st time today. *update*.. RATING TAKEN DOWN TO ONE STAR AS DESPITE LEAVING 2 MESSAGES IN STORE ANAD EMAIL TO HEAD OFFICE- IM STILL WAITING FOR A CALL BACK!!! Meanwhile my car seat is still dangerous and start/stop is only working intermittently!! Salesman contacted me regarding bad review as said they are penalised for this- I have to add the salesmen are nice but after care is a complete sham!!!”

Helpful Report

Posted 8 years ago

“The salesmen were great but when it came to handover it was the worst ever and wouldn't like anyone to experience it I dealt with a girl called stephanie she was not interested in it atall and did not look professional one bit as she was in a rush to go pick her kids up, which is not my problem on that night there was a few problems with car she didn't take note of them, as soon As we walked away she was already in car and shouted she would do it tomorrow, I also never got my driving licence back as she was in such a rush all she kept saying was she should have finished at 6 and was in a rush”

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Posted 8 years ago

“prior to buying the car I was not told that the v5 document had still not been handed in by the previous owner due to an issue with the private registration plate that was on the car which ment I then ended up waiting 2 weeks before getting the car, I don't understand how a company like peter vardy are able to make such a mistake where they are left without a v5 for a car ? I was not kept informed of any updates and left not knowing when I would be getting the car which ment I kept having to phone up and when I did I was told I would have been called back on 2 separate occasions and was not. Eventually I was told the v5 had arrived and was booked in for an appointment at 6 o'clock on Friday 18th august so I paid for a taxi to come out which cost me £20 to sit for 2 and a half hours then be told i was unable to get the car that day and I would need to come back on the Saturday to collect it so I was another £20 on a taxi home. After driving the car I have also noticed a heavy squeaking from the brakes and a grinding noise when pulling away in 1st gear which I have still to call up about as they were closed on Sunday. The only part of my experience that was pleasant was Kelly who was nice to deal with and very apologetic about the situation but if it was not for her and the fact that the car was rare I would have taken my buisness else where a long time ago. My partner is looking to buy a car and this has compleatly put her off and also me in the future.”

Helpful Report

Posted 8 years ago

“I bought my car from the Hillington Car Store on 17th Feb 2017 from Craig Gemmill. The car was missing the parcel shelf and Craig said he would order it and have it delivered to me in around 3 to 4 weeks. 3 to 4 weeks turned into 3 to 4 months during which time I called the Car Store around 15 times. Craig told me he was chasing the order up and promised numerous times to call me back but did not. I spoke to 4 different members of staff at the Car Store and no one could get this sorted for me. Eventually at the end of July a manager called Paul contacted me to say that the part would be delivered to the Peter Vardy in Motherwell for me to collect (closer to home). When I collected the part it was the wrong parcel shelf!! Unbelievable!! Chris who works at Peter Vardy in Motherwell ordered the correct parcel shelf and it was ready to be collected the next day. I have no idea why it took Car Store Hillington so so long to get my parcel shelf. The service was great at the time of sale but service after the sale was absolutely shocking. Do not go to Peter Vardy Car store Hillington!”

Helpful Report

Posted 8 years ago

“"The car has a rusty chip at the fuel filler,Two of the wheels have corosion on them which you have sprayed over. The radio doesn't work and there is no manual for it. The rear parcel shelf is missing as is the wheel brace, the car was not ready in time, I had made a journey which consisted of 260 miles and a ferry journey. I paid for the car in full before seeing it, the car required to be valeted which meant a delay of one and a half hours which meant when I was given the car keys I had to get in the car and drive straight away to make my return journey. There is also no copy of the full service history. I have repeatedly phoned and asked to speak to the sales woman, every time I have been told she is busy but will be in touch, this has never happened. I am considering taking legal action as the car is not as described."”

Helpful Report

Posted 8 years ago

“Sloppy service when it came collecting car spoiled the experience of picking up a new car Given wrong info re road tax which took 2 phone calls from myself to solve. Left sitting for an hour and forty five minutes without being asked if we would like even a glass of water, while the table next to us were been given glasses of bubbles. When our car was eventually ready it had just been valeted leaving us to drive home on wet seats and two days later car has musty smell although Peter Vardy have offered to re valet car it now means I have to return on a Saturday losing the car for one of my days off as I work it's impossible for me to return it on a week day. However Ricky from sales was fantastic, he sorted the re-valet and was the one good thing about the Peter Vardy carstore.”

Helpful Report

Posted 8 years ago

“The car is mine not Robert Stewart's. I paid the deposit and traded in a car too and I'll be paying the finance. I now have to pay money to hav the tax put over to my name and I had to contact the insurance company when I found out as I found out my car was not registered in my name. We were supposed to have a parcel shelf 'sent out' to us this hasn't happened. The person that recommended peter vardy received nothing, we spun the wheel to win something and received nothing, so far. I've called 3 times to report 2 faults with the car starting over 3 weeks ago and I've been ignored. I've been receiving constant emails to get me to come and spend more money at this store. But from the experience so far this will never be happening. My name is not Robert Stewart.”

Helpful Report

Posted 8 years ago

CARZ Glasgow Reviews