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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales shocking”

Posted 6 years ago

“I was told my car which I paid cash for would be ready for the following day as told by the sales person. The following day I was not kept in the loop until the last minute and my car was still not ready, nothing was repaired and only Road tax was done. The car needs a wheel refurbished, rear bumper painted and interior trim parts repaired/replaced. I was told as everything was on site it would be ready that next evening no problem. Now I am being told that they cannot get my car in now unless I do so without a courtesy car. Also I was informed that I can have a courtesy car in three weeks for a week which is no use to me as I will go back to the Middle East for work next week. Had I known all this would have happened I would not have bought the car at all, I needed a car straight away and I made that clear at the time of purchase. I was also urged to take delivery of my car by the end of the month without it being up to standard as they said it had to be off the premises for them to meet their target. I would not recommend anyone to buy a car from you based off my experiences thus far regardless of a further discount being given for inconvenience.”

Posted 6 years ago

“Before sales good. After sales shambolic. Don't want to listen about issues as it's negative. Customer service non existent.”

Posted 7 years ago

“I came in to the Car Store over in Hillington knowing exactly what car I wanted. The sales girl Lisa was lovely and took me straight to the car I was looking for. I booked in for a test drive the next morning but was very disappointed in the lack of knowledge about the car, all she could say was that it was a nice car? Luckily I did some research before I came over! The sale and finance went through quickly but was VERY disappointed in the trade in I got for my car! I put my private plate on retention before buying the car so my log book would arrive on time. I was still charged a retention deposit of £200 and they charged me £80 to put it on retention which I had already had done! So when picking the car up the following week I explained this to one of the many managers and he said a cheque would be sent. It's now been nearly 4 weeks and still nothing! Also didn't have my car 24 hours and it broke down! That was a complete shambles aswell! All they seem to be interested in is getting your money. They don't give a toss after that. Shame as I was recommended by a friend. I will not buy another car from here. UPDATE: Its now a year down the line and i'm still having problems, I took my car to get its tyre changed and there was no security wheel nut, so i contacted Peter Vardy to ask them if they can do something about it as they did the '14 point check' before hand over! i was put on hold several times to be told i would get a phone call back, its now friday and still nothing! I sent an email yesterday aswell and still nothing! This is by far the worst company i have ever had to deal with, the customer service is absolutely terrible and i will be writing a formal complaint to a proper manager. i have changed this review from a 2 star to a 1 star, which i still don't think they deserve. AVOID at all costs, all they care about is getting your money from you. In the year i have had my car i have told near enough everyone i know never to buy a car from here. I'll happily go back to Arnold Clark where i know i am looked after!”

Posted 7 years ago

“Soon as payments made your not important anymore. After sales, is non existent. Phoning is a waste of time more then 10 times I have heard "will get someone to phone you back" never have a had one, part from Damien to let me know car has been delivered. Told car would be ready to pick up get there cars still being prepped since nearly week and a half. Just done the seats when a got there. Who shampoos seats just before handing over a car shocking. And seat were NOT cleaned there shocking looking, but rather do it ma self then let then string me along some more and lie about stuff. But sales guy Damian was bril even came see us AND went and got the car off the workshop for us. So yes ad recommend him but not Peter vardy carstore. After being told it's brilliant ect, am really dissaponed. (Rating is purely on after and handover and communication) Damian from sales 5 star. After sales and handover 1 To 2 star.”

Posted 7 years ago

“The after care is terrible, I have been waiting weeks for my second key every time I call up about it ( about 7 times) no one knows anything about it and it's not on the system. I am finding the staff very unhelpful!”

Posted 7 years ago

“Waited 8 days to receive my car because the sales rep "Jamie" kept telling a load of lies saying it wasn't ready and the finance company weren't paying them, and I phoned the finance company to discover that he was with holding a signed invoice from them because he had his quotas to meet. When I did finally collect my car the tyre monitor sensor was damaged and they had removed the sun strip from the windscreen that was on it. Overall terrible experience with these con-artists!”

Posted 7 years ago

“1. When we agreed the sale the car's service book showed no service since 12/01/2016 so we asked as part of the deal if the car would be serviced, which we were told "yes". On taking delivery of the car we found the service book in that intervening week had been stamped with a service, but dated the 25th of January 2017, a month prior to the day we test drove it. On the way home from the garage with the car (a 121 mile drive) we unfortunately found that the screen washer bottle practically empty when we first used it, so whoever did BOTH the service on the 25th of January 2017 AND any pre-collection / handover checks on the 24th of February 2017 missed this vital road safety item. I have no confidence the service was actually carried out at all from this experience. 2. It took from the 19th of February to the 24th of March for someone from the AA to call me to arrange for a replacement 2nd key for the car, which was missing when we test drove the car on the 19th and agreed the sale, but which we were promised would be supplied free of charge as part of the sale. The key was still missing a week later on the 25th of February when we collected the car and paid the remaining balance of the cost for it, so it took 5 weeks in total for any progress re the missing key. I phoned the Car Superstore twice in the intervening period chasing it up but to no result till today. In the end we got fed up waiting indefinitely for Peter Vardy to produce another key for the car so once the registration documents came through, we contacted the previous owner to see if they knew of the whereabouts of either the second key or the metal tag Toyota supply with the keys with the key code on it, which is essential to obtain another key. We found out they still had both in their possession and at our own expense drove a 200 mile round trip to their address to see collect both these items instead.”

Posted 7 years ago

“5 stars for Craig but 1 star for car and after service. Received my car one week ago. Gear box rattles and squeaking and significant noise under steering wheel. This was not like this when I done a test drive. I have now called over 8 times to get this resolved. I have received a car that was not as test drove and I don't feel safe driving. I have paid 8k for a car that has significant problems that were not there when it was test driven. Update: I was given a courtesy car on Friday as by peter vardys admission my car has an internal fault. It is now Wednesday and no one has contacted me with an update.”

Posted 7 years ago

“Everthing went alright up until we had to collect the car then it went all downhill from there”

Posted 7 years ago

“After picking up car noticed small insert missing, wasn't getting much support until Darren who sold me the car took charge of getting this sorted for me. Spoke to me daily to give me an update of what was happening with this. Even came to my house to fit the part. If you are going to buy a car from Peter Vardy carstore Glasgow ask to deal with Darren. His after sales service went above and beyond what I expected.”

Posted 7 years ago

“Sales person Alan McMillan was very helpful polite and knowledgeable The problem started when I had paid for my car which was done in cash not by finance. Went to unveil my car and slipped on the satin sheet that was covering it. The sales person Leigh never asked if I was ok even when I said I had a new replacement hip. I couldn't get out of the showroom fast enough. Customer service in this area -pretty appaling really - if I had met someone in the street who had fallen I would have taken time to make sure they were ok never mind a customer. I'm fairly sure I should of been asked if I was ok or hurt in anyway, I wasn't asked if I was fit to drive. Once I got out I drove to Breahead and got out to check my car, that's when I noticed the two front wheels trims hadn't been changed over. I called straight away and was told no one could take my call and Simone would call me back. It's now Wednesday evening and Im yet to receive a call about wheel trims or if I was ok after my accident. The health & safety accident book wasn't completed either. My experience at Peter Vardy as far as the deal of the car goes was fantastic. After sales - very very poor and a complete let down in comparison to that of your competitors.”

Posted 7 years ago

“Peter Vardy Sales are very good at making their customers feel special, can't do enough for the customer. But once the deal us signed and you've driven away in your car, and you have a query later, sales are not interested, can't even phone you back after promising they would. Will not be buying another car from them in the future.”

Posted 7 years ago

“I can't fault the sales side especially Lisa but the rest, what a complete joke it's been. The handover, the after sales, the issues warning lights etc and now the paint is coming off the wheels. Just been thrown out the showroom. How can you even try and make this good or right now.”

Posted 7 years ago

“Never again”

Posted 7 years ago

“Defects in paintwork (scratches, chips) promised to be fixed prior to handover. Not complete. At handover, new dent in panel identified. Car manual not included. Electric adjustable driver seat not functioning at handover. Paid for fuel. No fuel added to tank before handover. Customer service emailed and initial reply within one day. No further feedback one week on. Aftermarket service manager has not confirmed remedial works and time frame one week after conversation. Overall, promises not met and after market service not efficient (or perhaps not interested)”

Posted 7 years ago

“I have sent a letter of complaint to appropriate department. Not satisfied with outcome, however was informed that Peter Vardy management are happy with this decision.”

Posted 7 years ago

“Despite being advised it was a one previous owner trade in, I subsequently found out (after 5 phone calls) that it was a Trade Dealers vehicle - possibly one of the salesmen s car and there was no service log book nor owners manual available and therefore no way if establishing the true milage of the vehicle. The Hillington branch took over a week to locate the MOT certificate that their own test centre had completed. They finally posted out an aftermarket service log book - bizarrely someone thought it appropriate to use the 'first service' section to log the date and claimed milage when they MOT'd the vehicle. They didn't even manage to do that properly as the first two digits they wrote were 42 when, if the milage is accurate, it should have been 24, they just wrote 24 over the 42 - that's not going to inspire confidence in any prospective purchaser when I sell the vehicle. In total I spoke to 4 members of staff over a 10/11 day period before it was confirmed that it was a Trade vehicle. On at least two occasions I called requesting to speak to a specific person, I was told they were currently unavailable but they would call me back but they didn't. This is one of the worst customer experiences I have had - from any business!”

Posted 7 years ago

“When I purchased my car I waited over 1 week for a phone call to come through regarding my hand over. This then led to myself visiting the store 3 times and calling 9 over a week only to be told that my car was not fit for sale. This came a little late as you had sold it to me already. I was then told that I would receive a list of cars that you were willing to discount that met my requirements. This email never came and when I went to my appointment the next morning the sales person had taken a new customer and left me waiting for 45 minutes before a different sales person took over. This new sales person was brilliant and sorted me out with a different car from a different showroom, brought it down everything was good. Once again until handover time, the handover team did not call and then for 4 days had no information on when my car would be ready. When I said for a second time that I would come in to the store for a refund they said I could pick the car up. When I arrived for my appointment I was 2 and a half hours at handover because the paperwork for the car was wrong no fault of my own but I was left for 2 hours whilst the member of staff dealing my handover dealt with a new handover in it's entirety. Once I had my car I assumed that would be the end of the ordeal. I was wrong somehow the car had passed all 114 points of your check but still had a stereo that wasn't working and broken clips on the parcel shelf. I have now been into the store twice to attempt to have these issues resolved the staff have told me that they have taken details from my car to retrieve a stereo code but have glossed over the broken clips. I was also told that I would be contacted with the code for the stereo and even when writing this review I do not have it. Overall I have had a terrible experience the worst that I can ever recall. Except from that 1 wonderful sales assistant who's name was Barry, I would like to thank him for going above and beyond. However I think that everything else was unacceptable this is even after 2 different points of compensation have been given to me. When one problem is solved (I use the word loosely) an other begins.”

Posted 7 years ago

“IF YOU WANT CUSTOMER SATISFACTION DO NOT BUY A CAR FROM PETER VARDY, THE CUSTOMER IS WRONG AND THEY ARE ALWAYS RIGHT??????????? IN THEIR EYES SCORE OUT OF TEN, MINUS TEN Lack of communication. Use of a curtesy car. Refusal to take the car back as the manager thinks he is God and what he says goes, l think he doesn't want the bother of the paperwork. This score does not reflect on the only person who did help was a chap called Elliot, he went out of his way to help and feel appreciated, for this l would give him ten out of ten”

Posted 7 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews