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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor from all services in this company ,I bought a car on the 27/9/19 the sale guy told me the car would probably be ready on the 28/9/19 I went and collected the car at 12pm on the 28/9/19 I drive to braehead and on the way back the brakes seized up .I took the car back to peter vardy ,after more than 2 hours waiting i was given a courtesy car because they have no idea going on with my car, the courtesy car was needing a good hoover and the petrol was on the red ,Got phone call on the Saturday to say I would get the car either Monday or Wednesday at the latest ,yet still no car, spoke with a manager he says the car has been sent back to the Vauxhall garage and the technicians are working on it, 8 days later I’m still no further forward, they still have no idea what’s going on, The lack of empathy from anyone ave dealt with has been shocking, they couldn’t care less about the whole situation I’m constantly being thrown from pillar to post, the quality of service isn’t what I’d expect from a company of this size, giving a car to someone that clearly wasn’t fit to be on the road and could have potential caused an accident or worse, on this experience I wouldn’t recommended peter vardy at all”

Posted 4 years ago

“Part of the deal was £500 cashback which I was told on Friday and Saturday when picking the car up that it would be in my bank on the Monday , it's now Wednesday and I have contacted the showroom twice but as yet nobody has gotten back to me . Another part of the deal was there was to be 6 months road tax put on the car and paid by yourselves , I noticed that on the agreement form when picking the car up that it had been added to my finance , I found this to be in bad taste and no explanation was given . Extremely disappointed !”

Posted 4 years ago

“After sales service is utterly appauling. Customers expect a little inconvenience when things go wrong with a car after a sale, but the aftersales department at PV carstore Glasgow cannot put things right, and in my case, made things worse.”

Posted 4 years ago

“the. first car. that. I liked Thy sade thy where not. going. to. prep as it.was not. with in.ther budget the second. car. I.pickt and whats promised. to.be handed offer three days after leaving a down payment nive happened when.i.phonde no. one return my calls whent in.to.the. sales office to.find out why no call back lots off. sorry don't. understand why no one phone. u back then.the woman said all.phone. u on Monday and let u no when the car will be ready no phone call I phoned on the Tuesday to be told the car will be ready on the.friday this is now three weeks after down payment also I.had insurance for the car two weeks. previous for.a car. that wasn't delivered on time”

Posted 4 years ago

“- I was advised I would get the car on Monday due to a family emergency, waited until Wednesday for the car - Found keys to another vehicle squished under the bonnet when I got the car, returned the keys and employees didn’t care about damage - Asked for a test drive and never got one - Traded in my car and was promised an instant bank transfer on Wednesday, I’m still waiting on the money - I was uninformed on the car and was sold it without navigation features - Car came out the garage with scuffed rims, paint chips and chips in the interior design - Contact with Craig Dick, the salesman has been very poor and I have had unsatisfying customer service”

Posted 4 years ago

“Do not trust these guys, I have had every phone call ignored regarding faults with my vehicle. Sale team inexperienced and after sales management are terrible. I am now waiting on authorisation to have my car fixed despite being in the garage twice. Faults may I add that should have been picked up on when the car was MOTd before I received it.”

Posted 4 years ago

Good Afternoon Lisa, Thank you for your review. I'm sorry to hear of your issues you have experienced with the branch. We would appreciate if you could contact us at customerservice@petervardy.com with your registration details and the team will be in touch asap. Thanks, Team PV

Posted 4 years ago

“The sales experience was good, but things fell apart after the handover. I discovered an item - a mismatched tyre - that had been agreed to be sorted as part of the deal hadn't been dealt with, and still hasn't been. I also discovered some paintwork and alloy refurb issues within 24 hours of the handover that I immediately communicated to Brian, the sales advisor. That was the last time I spoke with him. I have chased all of this up to just be passed to aftersales and the things are still not really close to getting sorted and I have had the car nearly 2 weeks. Communication has been very poor. I also bought the car in good faith expecting the specification to match the brand; this specifically relates to the alloys which the photos on the website show and match the originally spec as having diamond cut alloys. The alloys had been refurbished before I saw the car in person and they were done as a painted alloy. This change was not communicated to me and does not match the car advert I fell in love with.”

Posted 4 years ago

Hi Mr Whitehouse, We're really sorry to hear about your handover experience and the problems you've had getting in contact with the team. Can you please send us your name, dealership and vehicle registration to Customer.Service@petervardy.com and we'll look into getting this issue resolved for you asap. Thanks, Team Peter Vardy

Posted 4 years ago

“Very poor customer service. Bought a car and was supposed to receive a voucher for holiday. That was nearly 2 months ago, I’ve contacted them several times and keep getting fobbed off. It’s a case of false advertising!!”

Posted 4 years ago

Hi Louise, We're sorry to hear about your experience and the issue you're having with obtaining your free holiday stay voucher - can you please get in contact with us at customer.service@petervardy.com and we'll look to get this issue resolved for you asap. Thanks, Team Peter Vardy.

Posted 4 years ago

“At every stage there was a problem.”

Posted 4 years ago

Hi Mr Toland, We're sorry to hear that you didn't enjoy your experience with us. We'd like the opportunity to look into this in more detail and resolve these issues - can you please email us at customer.service@petervardy.com with more information. We look forward to hearing from you. Thanks, Team Peter Vardy

Posted 4 years ago

“Slow puncture the day I picked up car. Car made noises and had to be returned next day. Had nothing but problems with car and staff are useless and not interested as they have the money. Would Never use or recommend you to anyone!!!”

Posted 4 years ago

“the worst experience of purchasing a car in my 73 years of life. when you phone to make a enquiry NO one would phone you back, the amount of miss information was unreal I would NOT recommend Peter Vardy and am amazed they still get people to buy cars. some of the staff very helpful I was promised parcel shelf not supplied with car AM STILL WAITING as I would not change my review from a very generous 3 stars they wanted 5 stars NO WAY”

Posted 4 years ago

“Purchased car and when arrived to collect, the car was not ready at all. Car wasn’t fuelled as agreed. Salesman agreed to replacing the seatbelt but when collecting the car it was not done and then went back on his word. Many phone calls and arguing later it was sorted (took about 3 months to get sorted) I would not recommend purchasing a car for this company. It feels like when they have your money, they then don’t care about you at all.”

Posted 4 years ago

“Mess from start to finish. First the car I thought I had bought was double sold, then when I committed to another car the finance paperwork was nothing short of a disaster. Items highlighted during the test drive were to be rectified for collection but were still not rectified when I picked the car up. To add insult, the front bumper has been scratched between the test drive and me collecting the car and the body kit on the drivers side looks like it's about to fall off. Not entirely sure why Peter Vardy charge £299 for super guard when the car could have been better cleaned and polished by one of these roadside valet centres for £25.., money for nothing in my opinion. Upon collecting the car I was left waiting for 45 minutes after the arranged time and by means of an apology, I was handed a leaflet to claim free 7 nights accommodation for either the winter or the spring. Not all that great given the short window of opportunity to arrange time off work school etc and then pay for flights etc, chances are it wont get utilised before the expiry dates - poor show peter Vardy. I have never had such trouble buying any car in the last 20 years. Extremely disappointed given the car I have committed finance to is only 19 months old. I fully expect the car to be put back to the condition it should have been in for me arriving to collect. EDIT - Peter Vardy have been in touch to remedy the niggles to put things right which is greatly appreciated”

Posted 4 years ago

“REVIEW UPDATE- PLEASE BE AWARE THAT THESE CARS MAY HAVE BEEN PURCHASED FROM CENTRAL CAR AUCTIONS(THE ONE I PURCHASED WAS) WITH NO SERVICE HISTORY And GIVEN A QUICK CLEAN AND BASIC OIL/FILTER CHANGE. PLEASE ENSURE THAT ALL DOCUMENTS ARE CHECKED AS THEY WILL DENY ANYTHING THAT WAS DISCUSSED DURING SALE. Poor service, car was poorly prepared ie scratches not repaired properly, inside/outside of car not cleaned\polished to a decent standard--smears all over paintwork. Drove out of showroom to the first roundabout and a warning light came on? Excuses were made regarding computer not reset etc, Prep, serviced and Mot not of good standard. Be aware that the car collection area is dimly lit you will not be able to see any marks until out in the daylight and if you find any defects on paintwork they say it has to be noticeable from 2 meters? So if you notice any make sure you say you can see them from this distance as they can't argue with your vision/eyesight Peter Vardy 114 point check? Can't see any details of what's included on website.”

Posted 4 years ago

“The car I purchased was not repaired to the standards promised by the showroom and as a result I have waited nearly 3 months to get my car booked in for repairs, partly due to a wait on a courtesy car being available. Once the car was dropped off and waiting for the courtesy car I was then told at the last minute that I can't get a courtesy car as I've been driving for less than 12 months. At no point during this whole process was this explained nor was I asked how long I had my license. Overall experience of Peter Vardy Car Store Hillington has been poor.”

Posted 4 years ago

“This is the 4th car I have bought from Peter Vardy. Dennis Burns was great assistance, really nice and helpful sales advisor. I would definitely recommend Dennis and give him 5 stars. Unfortunately, this time I have negative experience. I trade in my Mercedes Benz plate 15 for Mazda plate 64. The car was ready on Tuesdays 10 am, however, my happiness lasted for 5 mins approximately. Once I reached M8, the control lights started to appear one by one. I drove the car back to Hillington. Later that day I had a phone call that the car needs to be fixed etc etc. On Wednesday I heard that the car is not ready yet. No courtesy car available, too. On Thursday afternoon (today) I was told that the car can't be fixed in their garage and they are sending it to mazda garage. Well, I wonder why this car got 114 points (full house) on Tuesdays and how come even in house technicians can't fix it now! Because manager didn't reply to my calls, I decided to contact the head office. Luckily, after 2 hours I received a phone call confirming that my courtesy car will be ready tomorrow and I just wonder how this nightmare gonna ends. To finish this review, after 2 and half weeks my car was fixed and I received free service as apology.”

Posted 4 years ago

“Absolutely shambolic. Car not ready despite having known for a week to get it prepared. Car broke down 10 minutes after leaving the showroom. The car then took and driven causing more damage to the engine. 114 point mechanical check? I don't think so. Not worth the paper it's written on. 3 weeks after payment I still have no car. Promised refunds which I still have not received. Showroom seemingly run by a bunch of kids with no obvious hierarchy or point of contact. Misled through the whole process with misinformation regarding finance and payments. 3 weeks later and no apology from anyone senior above the sales team within the business. Never any attempt to contact me, I had to do all the chasing. Disgrace. 1 star is too much.”

Posted 5 years ago

“Collected the car on 25th April and within 1 hour a warning light appeared indicating an issue with the catalytic convector (huge negative). I emailed the salesmen (Ross Spriggs) and he contacted immediately on his return to work and gave me advice. (positive) I delivered the car back to the showroom on Saturday where Ross came over to apologise (positive) and got me checked in to see the after sales. I have to say though i feel after sales has been poor. First impressions not great, no apology just very clinical "keys", "you need anything from your car?". Start of a Saturday shift and she seemed busy but still a sorry for your inconvenience would have been appreciated. Ross did say they may struggle to get a courtesy car on such short notice so i appreciated the fact i got one however it wasn't in the nicest condition; unclean and short of fuel. Nothing that i couldn't live with. Got a call late on Monday 29th to say car was ready for collection and got a very brief explanation of what happened. Would have appreciated more detail considering the warning light appeared so quickly and you pride yourself on the checks carried out prior to collection. Also on the call i was asked when i could collect, i advised i couldn't get over on the Monday night and Tuesday would be difficult. I was met with a disappointed, "oh, but we need the car for someone else". To act like i was inconveniencing you was a bit rich since i had just had to return a car after 1 day. I collected the car on Wednesday, again your reception and Ross greeted me. Aftersales again acted like i was just an inconvenience. Again no apology and no offer of explanation. I had some things to swap from the courtesy car so she brought the car round the front and parked up in the disabled bay. Again the hand over was very clinical and abrupt. "Theres your keys, once youv'e finished hand the other keys back". No apology. no walk round of courtesy car or my car. Just walked off to deal with another vehicle in the carpark. Although disappointing i can live with the above. The condition i found the car on the return has seriously angered me. I have attached photos below. Main issue was the damage to the front left alloy where there seems to be a blue paint left on the surface. This is proving difficult to remove. Further to that there was a red coating left on the passenger seat? Bearing in mind i had the car for a matter of hours and never had a passenger i am questioning why this is there. I have not had the chance to properly clean this yet but on first wipe it doesn't seem to be removed easily. Further again there was what looks to be food on the driver side floor carpet. Again, having only had the car a matter of hours i had not eaten or had any food products near the car. Lastly, and in comparison a relatively small point, the car external was very dirty and obviously not cleaned. I figured just down to the inconvenience caused a wipe down would have been carried out just to make it look like you cared in the slightest. Considering the above not being given a walk through with your representative i find concerning. No real surprise upfront sales positive experience, after sales negative. Due to the doubt i have in its road worthiness caused by the mechanical fault within the hour i am taking this to be checked over by a third party at a cost to myself. If there are any red flags the car will be returned immediately and i hope the aftersales will be a bit more considerate. Further no response from aftersales after 3 weeks of trying.”

Posted 5 years ago

“The sale with Nathan went to plan and he sold us on taking out a PCP plan on the Mokka X Elite. He informed us the car would be like new for us on hand over day Saturday 30th March: it would be washed, valeted and safeguard applied! We arrived Saturday at 9am but no-one came to see us until 9.40am saying there was a mix up with paperwork. I paid the final £900 of a £1000 deposit and looked over the Barclay payment details. Just after 10am we were given the keys and were now going to be late for another appointment. We weren't shown how things worked with the car and off we went at 10.30am. We were a little taken aback with the poor service that day. When we got home we noticed the car hadn't been washed or valeted but we were out for lunch. The next morning I noticed the registration was incorrect and took the car to the depot as I remember them saying it would be open. After waiting an hour I had the registration changed but he couldn't give me an explanation as to why it was wrong so I asked for them to get Nathan to call me! Monday arrives no call from Nathan but eventually the car sales manager calls Tuesday and says he'll get him to call when he's back Thursday. Still no call and I have to call you. He finally returns my call late Thursday! I tell him about the registration and that the car hadn't been washed or safeguard applied or valeted. There was also was no puncture kit! He said he'd get Rayleen to call me to get booked in! Nothing!!! I drive to you Monday and get offered this Saturday which doesn't really suit me as I'll be working to 1pm! I am very disappointed! I asked to speak to Nathan again but I understand he's busy too but not to return a call when I ask is disgraceful! So a bad experience....what do you think??? Your handover team should be ashamed and so should Nathan!!! After this review was sent Thursday 11th April.... I get a call the 12th next day around 09.30am... Nathan offering a years valet service any time etc and that he would come and collect the car today the 12th once he'd tied up some loose ends if it suited! He picks the car up from me at the Jubilee hospital Clydebank around 11.40am and returns at around 14.40pm....he'd put £25 petrol in and said he'd hope to not see us until 2 years time for a trade in!!! Within 30-40 mins I'm back on the phone to him as I noticed damage to the front bumper and still not happy with the inside valet!! He asks me to take a photo and send it to him... I said I'd be across ASAP to let him see the damage! Again when I arrive at the PV sales depot I ask for Nathan and don't see him until at least 30 mins later after having to ask the girls again to get him for me! He eventually comes out and looks at the damage and tells me they would be dealing with it and looking at cctv for whoever in the TLC valet service had done it and would be dealt with in house! I ask for a letter of confirmation from Graeme the sales manager which I have... that it would be repaired by you PV and that I had not done the damage. Two weeks have almost past and Rayleen who Nathan said would make contact still hasn't made contact and here I am again adding to this review and having to make contact with you once more! I now look forward to talking to your claims department and hope this sorry mess is resolved one way or another!!! Not a happy person and certainly not what buying a new car should be about.”

Posted 5 years ago

“I had problems with a salesman taking a deposit then not calling me back but it eventually got sorted out and I purchased a Ford Focus. There was an issue when I went to pick up the car as a warning light was on and I was left waiting for just under two and a half hours. The next morning as I was driving to work the warning light came on saying tyre pressure sensors not detected. I phoned to say there was an issue and I would bring the car in at 13.30 only to be told that if they were too busy they wouldn’t look at my car. I turned up anyway and the car was looked at and when I got it back the warning light was out. Two days later, on my first drive out, the warning light came back on. As it was a Sunday I didn’t phone until Monday morning when I spoke to the salesman I had dealt with, Scott. He phoned me back later as promised and said they were looking into it and someone else would call me the next day as it was his day off. I received a call from a lady who deals with the repairs. She told me that they wouldn’t be able to look at it until 28/3. As it was only 5/3, having only picked up the car on 28/2 and it had already been back in for repair I said that this was unacceptable. She then said if I wasn’t happy I should take it to a ford dealership and get it repaired under warranty. Again I said this was unacceptable to which I was told that she would have to speak to a manager and get back to me. It is now 22/3 and am still waiting. It seems as soon as Peter Vardy has your money they want nothing more to do with you.”

Posted 5 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews