Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,688 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“What can I say it was an amazing experience! Melissa from customer service answered all my questions promptly and accurately. The samples were a wonderful way to pick the fabric. It fits like a glove and it was not even wrinkled. I bought the claw proof velvet in storm. The color is beautiful and the fabric is super soft. Kitty approves! My son's sofa is a Jasper from Room & Board. Thank you Comfort Works!!!!!!! Ruthie S.”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“Scam! Order never arrived and yet they charged me over $300 USD. I’m opening a dispute with my bank.”

Helpful Report

Posted 1 year ago

Hi A.D.! Can I trouble you to drop our customer support team an email about your order and including your order reference ID so that we can look into this for you? Unfortunately, we're unable to track your order using the details you provided with this review. You can email us at info@comfort-works.com. Sorry for the inconvenience! -Melvyn from Comfort Works-

Posted 1 year ago

“Comfort Works Team, ihr seit spitze! Ich bin total begeistert von der Qualität der Bezüge, die sind mega und viel viel besser als das Original!!! Euch euer schnelle Service ist super!!! Ich werde euch weiterempfehlen an all meine Freunde und Bekannten!!! Wünsche euch Frohe Weihnachten und ein erfolgreiches Neue Jahr!!! Liebe Grüße Angela Schwarz”

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Posted 1 year ago

Hallo Angela, herzlichen Dank für deine super freundliche Bewertung! Wir freuen uns, dass du mit unseren Bezügen genau das bekommen, wonach du gesucht hast. Wir wünschen dir alles Gute und frohe Feiertage! - Simon von Comfort Works

Posted 1 year ago

“こんにちは。今まで麻の生地でした。色がくすんで洗濯してはダメなやつでしたけど無理やり洗濯したので縮んでしまい、困っていました今回の生地はレザーでサイズぴったりでした。とても良かったです。”

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Posted 1 year ago

“Beautiful slipcover and excellent customer service”

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Posted 1 year ago

“Super fast delivery, fits perfectly. Color and fabric are amazing”

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Posted 1 year ago

“Sofa cover fit perfectly. Fabric is of great quality. Will definitely be ordering more in the future.”

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Posted 1 year ago

“So very happy with the covers made for me by Comfort Works. Had a number of questions concerning measurements but Lisa talked me through the whole process with a great deal of kindness and patience and understanding. She was a true pleasure to work with. Had 2 chairs - ( one IKEA and one Pottery Barn basic) one ottoman (PB) and two covers for seat cushions made. The workmanship is excellent and so is the fit for each item. And I was amazed at how quickly they were finished and delivered to me! I am thrilled with my new -old- furniture. And cannot thank Comfort Works and praise them enough for such excellent service and amazing workmanship.”

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Posted 1 year ago

Hi Judith! Thank you for giving us a chance with our made-to-measure service and good to hear that you've had expert help from Lisa every step of the way too. Hope the covers will help rejuvenate your home for years to come! Cheers! -Melvyn from Comfort Works-

Posted 1 year ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

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Posted 1 year ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 1 year ago

“The slip cover is amazing. Excellent quality. I am very pleased. I recommend your products to anyone needing a beautiful furniture transformation.”

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Posted 1 year ago

“Superbe housse reçue en un temps record ! Belle qualité de tissus et finitions. Excellente communication liée à un problème mineur avec FedEx. Je recommande”

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Posted 1 year ago

“Received ahead of schedule and packed nicely so arrived in good condition. Fit perfectly so that the few wrinkles were smoothed out in the lovely soft velvet. Better quality zippers and stitching than the original covers. Thanks to these covers we'll get a few more years out of our 23 year-old warhorse IKEA Nikkala sofa...looks good as new!”

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Posted 1 year ago

Hi Gill! We totally agree! We've gotten pretty tired with the original covers ourselves that we decided enough's enough and used better quality haberdashery and sewing methods for our covers. Pair that with one of our tougher claw-resistant fabrics and you've got a winning combo! Here's to a few more years of life (and hopefully beyond that) for your Nikkala sofa! -Melvyn from Comfort Works-

Posted 1 year ago

“We ordered the dark blue velvet chair cover to match our sofa cover we had purchased about 4 years ago. These are IKEA sofa and chair that now look so elegant in their Comfort Works velvet slip covers. For winter we decided to go jewel tones and this dark blue is just perfect. The fabric is so soft and durable at the same time. We love the look and the feel. We are in Maryland, USA and received our chair slip cover in less than 2 weeks. Thanks Comfort Works!! Do you offer throw pillow covers?”

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Posted 1 year ago

Hi Tereza! Thanks for the kind words! Dark blues are getting so popular this holiday season and I'm glad you went with it. We do make custom throw pillow covers! You can get more details here: https://comfort-works.com/pages/custom-cushion-covers Happy Holidays! -Melvyn from Comfort Works-

Posted 1 year ago

“This slipcover saved us from having to buy a new couch! 100% recommend to anyone that loves their couch and doesn't want to replace. The quality of material is better than the original Pottery Barn slipcover that we had before. Thank you!!”

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Posted 1 year ago

“Passt perfekt. Stoff fühlt sich gut an und ist sehr angenehm.”

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Posted 1 year ago

Herzlichen Dank und wunderbar - so soll es sein! Simon von Comfort Works

Posted 1 year ago

“They worked with me on a difficult meaasurment for a dining chair Love the product My covers came pretty fast So far the cats have not noticed the chairs”

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Posted 1 year ago

“I received my slip cover today. I'm blown away at the accuracy. I was very skeptical and took a leap of faith. My couch is from Arhaus and the slip covers wore over time and they no longer make the sofa so they couldn't make the slipcovers. It's a different kind of shape so I was nervous and wondered how it would come out. The slipcover fits perfect. it was like the had my couch in person to make the cover. It's absolutely amazing. It took a little longer than expected, but everytime I emailed to ask progress, I recieved a response providing me with an update. They were professional and understanding and seemed to genuinely care about my order.”

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Posted 1 year ago

“Amazing quality! So happy we got these to replace the ones the cats destroyed.”

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Posted 1 year ago

“Schnelle, umkomplizierte, sehr angenehme Abwicklung der Bestellung. Der Bezug ist wunderschön und unser "neues" Sofa ein absoluter Traum! Vielen Dank!”

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Posted 1 year ago

Hallo und herzlichen Dank für deine freundliche Bewertung! Es freut uns sehr, dass dir dein "neues" Sofa und unsere Bezüge gefallen und du mit unserem Service zufrieden bist. :) Alles Gute von Comfort Works

Posted 1 year ago

Comfort Works is rated 4.8 based on 4,688 reviews