Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really baggy and ill-fitting.”

Helpful Report

Posted 4 years ago

Hi Sam, we're really sorry to hear of this. We noticed that you have sent us a photograph of the products. We thank you for taking the time to reach out to us, and will be reverting to you the soonest - we have been away for the new year celebrations and apologize for the slight delays. We hope to be able to resolve the matter for you soon.

Posted 4 years ago

“Customer service has been quick to respond when I had questions about my order. Package arrived in a nice bag. Very impressed with quality so far. Would recommend.”

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Posted 4 years ago

“Pleasantly surprised, I'm so pleased with my replacement covers (Ikea Kramfors sofa leather-ish) they're perfect. Thanks so much”

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Posted 4 years ago

“The slipcovers are very well made and a good fit for our IKEA sofa”

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Posted 4 years ago

“Received my armchair cover from Comfort works and am very pleased with the quality of the fabric and how well it is made. Its a ferfect fit and has transformed a once shabby chair into a smart stylish one. I was happy that when I placed my order I was kept informed of the dispatch date and delivery date. Would use Comfort Works again with hesitation and would recommend to others.”

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Posted 4 years ago

“The new slipcovers have refreshed our chair and ottoman. They look great! We purchased the more durable fabric since we have a dog that likes the chair. It appears that it will wear well.”

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Posted 4 years ago

“Great. As advertised and easy to slip on.”

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Posted 4 years ago

“Super high quality and fits perfectly.”

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Posted 4 years ago

“This fit our old chair perfectly...it's brand new again! The cover is so well made. Wonderful customer service as well.”

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Posted 4 years ago

“We purchased a slipcover for a Buchannon rolled-arm sofa by Pottery Barn in the taupe claw-proof velvet. The slipcover arrived right on time. The quality and craftsmanship is superior. Everything fit with ease. I am surprised at how tailored the slipcover is to the form of the couch. This is not your 1990s slipcover with a slouchy look (we are over that). All this and the price point worked with our budget. Love the idea that couches can be upgraded and saved instead of dumped.”

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Posted 4 years ago

“Slipcovers fit perfectly and came in faster than expected! Highly recommend!”

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Posted 4 years ago

“The slipcover fit great in my Pottery Barn sofa, color was great and price was amazing compared to Pottery Barn! So happy!”

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Posted 4 years ago

“Delivered when promised! Fits perfectly and beautifully made. Our couch looks new again! Thank you!”

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Posted 4 years ago

“I have a very loved PB Charleston Grand couch that we purchased in 2002 that has survived several moves all over the country. I was on the fence about replacing it or getting a new slipcover. I read many great reviews about Comfort Works and decided to go for it - paying about 1/3 of the cost that I would have if I’d gone through the original company for a slipcover. I received my new slipcover today and am THRILLED!!! It was easy to put on, fits like a glove and looks EXACTLY like the original! I am so pleased. Highly recommend! Thank you Comfort Works!!”

Comfort Works 5 star review on 30th December 2020

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Posted 4 years ago

“We love our new covers! Arrived on time. Easy to put on. It genuinely looks like we have a brand new sofa!! Thank you :-)”

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Posted 4 years ago

“I received my slip covers in the timeframe promised. Customer service was great with all communication and my product was delivered package beautifully and fit perfectly. My only comment would be a pre-ordered some sample fabrics and it was my fault I thought I ordered one of the ones I got as a sample but it was my fault I ordered a white but the wrong way. It would’ve been nice if they double checked asking me are you sure you ordered the right one given the fact it wasn’t one of the samples we sent you. But that’s asking a lot.I would highly recommend comfort works overall price, quality and customer service were second to none.”

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Posted 4 years ago

“Rather disappointed for the following reasons: 1. Delivery was supposed to be 3/4 weeks. Took 9 weeks. 2. Import duty of £28 which we were unaware of. 3 The covers, though well made, are a poor fit. The base cover is too big over the bottom edge and the seat covers are 4/5 inches too deep. Shame but could not recommend.”

Helpful Report

Posted 4 years ago

Hey Susan, thank you for your feedback and we're sorry for missing the mark on the delivery process and the fit of the slipcovers that you've received. We've reached out to you via email and we do hope you'll be able to work with us to address the fit issues that you've encountered. We also mentioned that we do refund these import fees that you've paid. Once again, we do apologise for this and hope you'll give us a chance to make it up to you. -Melvyn from Comfort Works-

Posted 4 years ago

“Beware the import duty/tax! I received the invoice for this 2 weeks after the cover was delivered.”

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Posted 4 years ago

Hi! Sorry about the slight confusion here! Good news is that we do reimburse these import taxes. We've contacted you via email about this and we just need you to send the receipt over and we'll get it sorted for you! We'll be waiting for your reply! -Melvyn from Comfort Works-

Posted 4 years ago

“Fantastic service. Love these covers great quality beautiful colours. Got samples to choose first. Fit perfect t on the IKEA extorp style sofa. Would use again xx”

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Posted 4 years ago

“We love our 16 year old couch and were so excited to see a company existed that makes covers for an Ikea couch no longer being made. We ordered the Kino Shadow and are super pleased with how it looks and feels. The zippers are higher quality than our original covers and we feel these will hold up for another 16 years. Everything fits perfectly. Our seat cushions are obviously a bit worn after 16 years, so they don't fill the new covers as tightly as they should. Even so, we think that is barley noticeable and we could fix that with refurbishing our cushions. Finally, we went from having a white couch to grey, and it's such a wonderful change/upgrade for our living room.”

Comfort Works 5 star review on 29th December 2020

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews