Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great result, quick delivery, just love it!”

Helpful Report

Posted 4 years ago

“These covers fit perfectly and look fantastic! An easy, affordable way to upgrade old Ikea furniture!”

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Posted 4 years ago

“Alles super! Schöner Bezug. Bin voll zufrieden.”

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Posted 4 years ago

“I was really impressed by this company, the quality of material and colour is perfect and accurate to what was promised. Staff were friendly when I made inquiries and very helpful. Would definitely recommend this to anyone thinking of bringing new life to their couch.”

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Posted 4 years ago

“I ordered a new cover - Kino Navy with piping - for my IKEA Norsborg sofa. It's a two-seat couch with chaise attachment (3 seats total) and arm rests. The original cover was approximately 4 years old and had seen its fair share of wear and tear. I contacted Comfort Works to help me get the correct replacement cover and their customer service is incredible. I was able to order a sample of 10 fabrics for $5 before placing my final order. This is a must for anyone considering a new cover. The look and feel of the fabrics is pretty accurate in the online images, but having the real thing in hand is important. Comfort Works made sure I ordered the right cover, and they sent me a PDF of the IKEA instructions so I'd be able to replace the cover when it arrived. The cover shipped on time (approximately 4-5 weeks) and arrived in a nice condensed box. Replacing the cover was very easy and everything fit like a glove - from the couch frame to the cushions. My couch now looks brand new! The piping of the Modern cover (vs. Urban) makes the couch look so much nicer. The fabric texture, quality, and color is beautiful and definitely seems like it will hold up to all we throw at it (we let our dog on the couch). This cover was definitely worth the price and kept an otherwise great couch out of the landfill. 10/10 recommend Comfort Works.”

Helpful Report

Posted 4 years ago

Oh my gosh Arielle, thank you for such awesome feedback! Indeed, we're fans of how piping makes furniture look much more structured and modern. We're sure Naomi, your friendly CX agent, would be delighted to know you're satisfied with the products and services. The Kino is indeed a durable fabric. In case you missed it, here is also the fabric care guide for your reference: https://comfort-works.com/en/content/fabric-details-care-guide-73/

Posted 4 years ago

“I had such a pleasant experience ordering my couch covers from comfort works. I was extremely nervous but hopeful. They worked with me in getting the right measurements, triple checked. Kept in touch. Price seemed fair for the work and the quality. Love this, a great way to getting a refresh on the look, and give my Og couch covers a break! Feels great to now have two options. Thank you”

Helpful Report

Posted 4 years ago

Thank you for taking the time in sharing the good experience! We're so glad the slipcovers gave your room a sprucing up, and most importantly - that you are satisfied with the products! Happy new year :).

Posted 4 years ago

“Our covers arrived quickly and efficiently. We got them all on in less than an hour — and our sofa looks brand new! We love it!”

Helpful Report

Posted 4 years ago

Thank you! That's great to hear :).

Posted 4 years ago

“Bought a cover for my karlstad chair. Lovely material and a reasonable fit although seat cushion could have done with being a snugger fit. Happy enough with my purchase but would like to worn other UK buyers of the import duty charges I received which were £35 on top of delivery charges. Just something to be aware of.”

Helpful Report

Posted 4 years ago

Thank you for taking the time in sharing! We have looked into this and see that our colleague, Melvyn is in touch with you regarding the import fee reimbursement. We sincerely hope this helps.

Posted 4 years ago

“They product I thought I ordered was not the product I received. I wanted a green velvet club chair cover and received what appears to be a cover for a chaise lounge. The back is much too short for my chair. For some reason 2 seat covers were included, one very big like for a chaise. The items are beautifully made and fabric great but I am having to pay $400 to have it all restyled. Not a good experience”

Comfort Works 1 star review on 4th January 2021

Helpful Report

Posted 4 years ago

Hey Sharon! Oh dear, that doesn't sound right at all. You've ordered the IKEA Barkaby armchair and that is definitely not a chaise lounge. Please allow me to have a look at the slipcovers you've received and help you sort this out. I will be sending you an email shortly. Happy New Year, and stay safe. :) x Ning from Comfort Works.

Posted 4 years ago

Hey Sharon, thank you for taking the time to send the photos over. We are bummed that the issue was not a fit issue but actually a wrong purchase on your end. Our IKEA Barkarby armchair slipcover not fitting on the off-brand club chair is quite unfortunate but all our slipcovers are made especially for their brands only. Nonetheless, we are glad to hear a seamstress is on the way to help fit the slipcovers in our beautiful Velvet Emerald on to the chair. Stay safe! x Ning from Comfort Works.

Posted 4 years ago

“Mostly everything is good. The only thing about the slip cover for my IKEA sofa is that the corners are too “squared” and the actual cushions are more of a rounded corner. Making a small amount of fabric extra at the corners.”

Helpful Report

Posted 4 years ago

“great product. I stupidly ordered the wrong (similar looking) cover for an IKEA chair without checking with them first. Upon receipt and realizing my mistake. Their customer service was awesome in helping me order the correct one with a nice discount. It recently arrived and fits perfectly and the fabric is beautiful! We love it! I highly recommend for high quality slip cover that fit perfectly!”

Comfort Works 5 star review on 3rd January 2021

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Posted 4 years ago

Thank you for the awesome feedback! We'll be sure to let your agent, Melvyn, know of your positive review :). We're glad this is sorted out for you. Happy new year!

Posted 4 years ago

“I am delighted in everything love the new look thanks”

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Posted 4 years ago

Thank you Fiona! Happy new year :).

Posted 4 years ago

“Le produit commandé était conforme à ce que j'espérais. J'ai eu quelques inquiétudes avec la livraison qui a tardé un peu et un sms reçu sur mon téléphone de la part du transporteur qui me disait que j'aurais des droits de douane à payer à la livraison, ce qui n'a pas été le cas. Bonne impression pour le produit!”

Helpful Report

Posted 4 years ago

“Great communication from company from order to delivery. The IKEA Klippan loveseat slipcover is nice quality fabric, strong seams, and fits almost perfectly and perhaps may stretch a bit in time to fit more exactly along one arm, and it's not really noticeable. The built in holes to secure the fabric along the wide horizontal seam of the seat won't work without us taking the couch apart (this is a replacement cover) so the fabric has to be tucked back in occasionally, which is fine. Love the slight sheen to the fabric. Very happy with the purchase.”

Helpful Report

Posted 4 years ago

Hello there! Thank you for the review. We're glad that you're happy with the purchase and that the slipcovers provided a new lease of life for the Klippan!

Posted 4 years ago

“Our Couch and chair have new life. The covers are beautifully made, super soft and cat approved as you can see. The fit is ever so slightly on the loose side, which gives it a lovely, slouchy look - and probably leaves a bit of room for shrinkage. Highly recommend! So much better than spending $2500+ on new furniture.”

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Posted 4 years ago

Thank you Natalie! That's the goal :).

Posted 4 years ago

“Just received my covers and delighted with them, luv the colour. 👍🏻👏🏼”

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Posted 4 years ago

Thank you! We appreciate it!

Posted 4 years ago

“The options of colors and textures are great. The shipping takes forever, but they are upfront about that. We thought the covers looked nice BUT they are a bit loose even over our old covers (not a huge deal), and the worst thing is that they PILL LIKE CRAZY! We are super disappointed in the amount of money spent to redo our couch and it looks like we’ve had it for years. Definitely not satisfied. :(”

Helpful Report

Posted 4 years ago

Hey Andrea! Thanks for letting us know about your experience with our Everyday Tweed Silver fabric. With its loosely woven 100% polyester strands, it is known to pill a little especially with high traffic use. We advise our customers to try using a de-piller from time to time (once every month) to better maintain the look and feel of the slipcovers. Besides this entry-level fabric, we do offer higher quality fabric that fits your home's function better without the need for recurring maintenance, such as the Kino heavy duty or the 100% natural fabrics Cotton Canvas and Madison. If you are keen to get another set, we'd be happy to throw in a little discount for you. Please write to us at info@comfortworks.com.au with photos of your current set and we'll help you get this sorted out. Happy New Year, Andrea. Stay safe and healthy. :)

Posted 4 years ago

“Wow! Great quality! We have had our Karlanda Sofa from IKEA for over 15 years and this is our second cover from Comfort Works and we could not be more happy. Great fit, durable fabric, and professional quality! This is a great option if you want to save money and update what you have as well as being environmentally friendly! Thank you Rachel!”

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Posted 4 years ago

Thank you Christopher! What a pleasant review to read after the holidays! Happy new year :).

Posted 4 years ago

“I bought it for my daughter for Christmas and she loves it...ill see if I can send a picture soon.”

Helpful Report

Posted 4 years ago

We're glad to hear that! What better way to gift a family or friend than a new look for their homes? Happy new year.

Posted 4 years ago

“I have an Ekeskog IKEA 3 seater which is about 17 years old. The old covers had started to disintegrate and it was time for either a new sofa or new covers. I’m so glad I went with new covers. They arrived this morning and were a dream to put on. The fabric is gorgeous as is the colour and they fit perfectly. I’m so pleased and looks like I have a new sofa. Thank you so much Comfort works.”

Helpful Report

Posted 4 years ago

Excellent! We're glad the slipcovers provided a new lease of life for the very comfortable Ekeskog :). Happy new year!

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews