Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the Pottery Barn Basic (PBB) arm rest covers for our two chairs and sofa, and they’re great. Just placed order to get the actual slip covers for the 2 chairs, 1 sofa and 2 ottomans, can’t wait to get. Only wish it could take less time to get the order.”

Helpful Report

Posted 4 years ago

Hey! We are super happy that you loved the covers, and also super bummed we couldn't get it to you faster. Shipping worldwide is slowed down and backlogged. :( Nonetheless, enjoy the covers and stay safe. x Ning from Comfort Works

Posted 4 years ago

“Love the slip covers for my ikea chairs. They look new again! Great fit and quality fabric. Service was excellent.”

Helpful Report

Posted 4 years ago

“Slipcovers look great. I am very pleased.”

Helpful Report

Posted 4 years ago

“An amazing product!! Well made. Seems sturdy and gave new life to my very old IKEA couch that was discontinued in 2007. Thank you so much for a fantastic product.”

Comfort Works 5 star review on 30th September 2020

Helpful Report

Posted 4 years ago

“Great product, fits excellently. If you could speed up the delivery time it would be 5 stars and I don’t think I received a reply to my email enquiring on the status of my order.”

Helpful Report

Posted 4 years ago

Hey Justin, thanks for the review! It seems our teammate had replied to your inquiry some 3 weeks back, but it might have gone into your spam :( No biggie, we're thrilled that you're happy with your covers. Have a great one!

Posted 4 years ago

“Love our new slipcover for our ikea chaise. It makes an old couch look new. Just got it so can’t say how it stands the test of time however the quality looks good”

Helpful Report

Posted 4 years ago

“Perfect color, perfect fit and perfect quality. Thanks!”

Comfort Works 5 star review on 29th September 2020

Helpful Report

Posted 4 years ago

“申し込みから約一カ月で届きました。仕上がりも綺麗でしっかりした作りです。インターネットで画面から判断は難しい所で色が少しイメージと違いましたが、これは仕方がない所でしょう。”

Helpful Report

Posted 4 years ago

“Awesome chair covers, exactly as I ordered and delivered the week I was expecting them. Thank you Comfort Works!!”

Helpful Report

Posted 4 years ago

“Wer immer schon mit dem Gedanken spielt, sein Sofa neu zu beziehen, sollte nicht länger überlegen. Ich habe gefühlt 5 Jahre zu lange gewartet und hätte dieses wahnsinns Ergebnis also schon Jahre früher haben können. Nicht mal das Abmessen meines, wie ich dachte „komplizierten“ Sofas war anstrengend. Denn die virtuellen Augen der lieben Sarah Dettlaff, die einen betreut, sind immer wachsam. Und auf Wünsche und Probleme wird immer eingegangen. Zufriedener kann man also gar nicht sein. Und Geld sparen kann man sowieso! Also: Klicken, ausmessen und dann aufs neue Sofa schmeißen! Es lohnt sich!”

Comfort Works 5 star review on 28th September 2020

Helpful Report

Posted 4 years ago

Liebe Michiko, herzlichen Dank für deine tolle Bewertung - das weiß ich sehr zu schätzen! Es hat Spaß gemacht, mit dir gemeinsam an deinem neuen Bezug zu arbeiten. Das Ausmessen kann schwierig sein, aber du hast das ganz toll gemacht. Viel Freude mit deinem 'neuen' Sofa - und bis ganz bald! Sarah von Comfort Works

Posted 4 years ago

“Love! Love! Fits perfectly. Great quality stitching and fabric. Our 15 year old IKEA Kramfors looks brand new. I plan to buy more colors! Thank you so much. Saved Us $$$ from buying a new couch.”

Helpful Report

Posted 4 years ago

“Parfait! Envoi soigné! Très belles housses de canapé! Je recommande ! :)”

Helpful Report

Posted 4 years ago

“We are so happy with our new sofa slipcover! We worked with Melvyn & he did a great job confirming our measurements so we ended up with a perfect fit. We went with the Kino fabric in Neutral and love it”

Comfort Works 5 star review on 26th September 2020

Helpful Report

Posted 4 years ago

“Love the Nils slipcover. It's like having a brand new chair in every way. Beautiful and extremely well made. Thank you. I will be a repeat customer.”

Helpful Report

Posted 4 years ago

“The website was easy to use, we found the right model and color. Only small delays for the delivery, but understandable. Easy to put on, well fitted. The problem is that the new fabric creates static electrical charge. Little fibers and cat hair stick to it. They are very visible. Our old IKEA covers didn't seem to have this problem. Maybe it will go away with time...”

Comfort Works 4 star review on 26th September 2020

Helpful Report

Posted 4 years ago

Hi Denis! Thank you for the feedback! 100% cotton fabrics are not known to generate static that causes fine fibres or pet hair to stick on. However, a quick brush with a lint roller or sticky sheets should fix this :). Hope this helps.

Posted 4 years ago

“Really pleased with everything from start to finish. We live in the UK so ordering from Australia seemed a bit of a risk but the sample service was easy and the covers arrived when promised and fitted perfectly. These were to replace covers on an IKEA sofa and the quality is better than IKEA! And a greater choice. Will definitely use you again. Thank you.”

Helpful Report

Posted 4 years ago

“I absolutely recommend Comfort Works. I was a little hesitant at first - how could they get all the measurements right without a site visit? And then having to pay the amount in full before I received the covers .... But the amazing communications all through the process gave me confidence that everything was going to be ok. When the covers arrived - exactly when they said they would - I was disappointed. They were well-made, but ill-fitting. THEN I washed them! And now they fit perfectly. I only wish there was more fabric choice - like embossed cottons instead of just plain. This company really knows it’s product and backs it with incredible communication systems. I congratulate them and wish them every success.”

Helpful Report

Posted 4 years ago

“Looks fantastic!! It was easy to put on.”

Helpful Report

Posted 4 years ago

“My sofa looks great even though they are a little loose on the arms, but no big deal. I loved the emails following up with the stages of my order and even before when I ordered samples. It is not 5 stars because I ordered a fabric that was supposed to be resistant to pets and my cat has already damaged a little in one week, but it is difficult to make a fabric cat resistant”

Helpful Report

Posted 4 years ago

Hi Daniela! One of our reps will be reaching out to you to look into the matter. Thank you for bringing this to our attention.

Posted 4 years ago

“Amazing communication on the business side! My samples were lost in the mail due to the pandemic. Someone from CW checked in (without me asking) to see if I liked everything. We decided on a colour and fabric. They arrived just ahead of schedule. I put the two slip covers I ordered on right away. They fit like a glove, and are excellent quality! I wasn’t afraid of the zippers failing as I shimmied the covers over the pillows. Everything is really solidly sewn & reinforced. I wish I had more things to cover!”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews