Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meterware Stoff bestellt. Tolle Ware! Qualität herausragende !Sehr zu empfehlen!”

Helpful Report

Posted 4 years ago

“Well worth the wait! I must say I was slightly concerned ordering online from so far away, will it come, will it fit, how hard will it be to fit? I shouldn't have worried. Mine was the leather Stokholm and the covers fit perectly. Excellent product and service and they answered all my questions quickly.”

Comfort Works 5 star review on 25th September 2020

Helpful Report

Posted 4 years ago

Thank you Andy! We're so glad you're satisfied with the product and that you gave Comfort Works a shot! The slipcovers look great on your IKEA Stockholm :).

Posted 4 years ago

“After sitting on the new covers for just one night watching TV, the fabric expanded. Totally stretched out with very unattractive folds of fabric throughout”

Comfort Works 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

Hey Luis! Thanks for your feedback and sorry to hear that the fabric somehow expanded - it isn't very usual but if it did, could you kindly get back to us via email as to which part of covers expanded? Hope to hear from you soon!

Posted 4 years ago

“We love the new cover for our sofa :-) Great work and service! Thank you”

Helpful Report

Posted 4 years ago

“I’ve contacted the company twice with no respond. I waited over a month for my IKEA slip covers just to have them arrive to small. Super annoyed and disappointed. Don’t order from this company.”

Helpful Report

Posted 4 years ago

Hey Leana! I am terribly sorry for the radio silence. It seems like you are in talks with Melvyn to sort things out for the Harry chair covers. Thanks for giving us a chance to fix the fit issue and see how we can get beautiful fitting covers sent to you ASAP. x Ning from Comfort Works

Posted 4 years ago

“I was on the point of chucking the sofa out. It was worn, rough and the vinyl was on the verge of tearing In a number of places. The cover literally makes it like new. Actually better than new.”

Helpful Report

Posted 4 years ago

“Nous sommes très satisfaits de notre achat chez comfort xorks. J’ai toujours eu des réponses rapides aux questions posées avant mon achat. Les délais ont été respectés et le produit est de qualité. Je recommande complètement.”

Helpful Report

Posted 4 years ago

“Great product. Great customer service. Couldn’t be more pleased.”

Helpful Report

Posted 4 years ago

“I ordered the cover for an Ikea chair that was almost 16 years old. It definitely needed a refresh. From the samples to the ordering to the shipping, communication was great and we love our new slipcovers!! They make it look like a brand new chair and they fit perfectly. Thank you so much for helping me revive a chair that we love.”

Helpful Report

Posted 4 years ago

“It fits my coach and give it a second life.”

Helpful Report

Posted 4 years ago

Hey Cecile! Super happy to hear that. If you have the time, please do send us a photo and let us know how we can turn that 4 star review into a 5 star one. We'd like to see to it that you are perfectly happy with the fit and fabric! You can write to info@comfortworks.com.au and we'll see what we can do. Speak soon! - Ning from Comfort Works

Posted 4 years ago

“We were very pleased with our slip covers. They were well made and fit perfectly. The fabric (Kino Shadow) was very good quality and just what we wanted. We were on the verge of replacing our Crate and Barrel lounge sofa, so the slipcovers saved us over $1K and made our 8+ year old, well worn sofa look like new.”

Comfort Works 5 star review on 24th September 2020

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this awesome review and photograph! It really does look amazing :). We're thrilled you're happy with the final product.

Posted 4 years ago

“They fit perfect - will be ordering a set for summer - great way to refresh a room and decor !!! Love love love my hovas sofa slip covers !”

Helpful Report

Posted 4 years ago

“I had to wait awhile due to the pandemic to receive my slipcovers but It was worth it. Thank you Samantha, for giving me quick responses and getting my order delivered. They fit perfect and look beautiful!”

Comfort Works 5 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

Oh my gosh Nicole the slipcovers do look amazing and perfectly tailored to your Crate & Barrel pieces! Thank you for being so patient during these very busy and unprecedented times. We appreciate you!

Posted 4 years ago

“Customer service was responsive to questions. The cover is beautiful, soft, and fits well. The design is fitted enough to keep it in place, but not tight.”

Helpful Report

Posted 4 years ago

Thank you Tina! The covers look amazing and we have also conveyed your feedback to your agent. I'm sure she would be happy to know! Thank you.

Posted 4 years ago

“We love our “new” couch! The cover is gorgeous. I’m impressed with the quality of construction and material. Their customer service is phenomenal! I had to change my address as they approached shipping and they took care of everything and were so attentive. They even reached out when fedex couldn’t deliver it the first time. I took one star off because the fit was slightly off on one of the pieces, but you can’t really tell with the cushions and pillows. I highly recommend!!!”

Comfort Works 4 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

Hey Tracey! Thanks for the review, however, we don't want to be sitting on our hands when you are not 100% happy with the covers. Sam will be reaching out via email to see how we can get the fit better for you. :) Speak soon, Ning from Comfort Works.

Posted 4 years ago

“My couch looks new. Covers were a perfect fit. My couch had a lot of life left in them however, it’s cover didn’t. We had already tried IKEA, however, they had discontinued parts of this couch. So, our only option was to either throw parts of the couch or go on without changing covers. We came across comfort works. Initially we were very skeptical and first order samples from them. With samples in our hand, we felt more confident. Although, they had said covers will arrive in 6-8 weeks, they arrived for us in 5 weeks. And they have made our couch gorgeous. They also have very unique colors which we really like. I’ll recommend comfort-works wholeheartedly to everyone.”

Helpful Report

Posted 4 years ago

Hey Anupriya! That looks AMAZING! We love the contrast of the pillows and the super snug fit of the covers. Enjoy! :) Ning from Comfort Works

Posted 4 years ago

“Great price for covers-Performance Velvet Storm-that are beautifully made, look amazing and are wonderfully tactile. C-W kept in touch from delivery of samples to delivery of covers and we received the covers one week early, which was a nice surprise. They were delivered in perfect condition and on time by FedEx.”

Helpful Report

Posted 4 years ago

Thank you Liz! We're so glad you took the time to share this positive feedback. It makes our day!

Posted 4 years ago

“Very pleased with my new covers. They are a perfect fit and have transformed my settee - good as new!!!Pam”

Helpful Report

Posted 4 years ago

“Second order from Comfort Works & I am happy to say we are pleased again. Although it took a bit of time to arrive -- thanks COVID -- our IKEA barstools have had new life breathed into them.”

Helpful Report

Posted 4 years ago

“My Williams Sonoma chaise sofa looks so much better now! The slipcovers fit so well! The decor in that room has been seriously upgraded!”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews