Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“Bonjour, j'ai reçu les housses véritablement dans les délais indiqués. Elles sont parfaitement conformes en terme de couleur et de tissus à ce que j'avais pu observer sur le site. le suivi commercial a été parfait. les housses sont parfaitement adaptées à mes canapés IKEA et j'ai pu les mettre en place sans difficulté.”

Comfort Works 5 star review on 22nd June 2017

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Posted 8 years ago

“By offering a second life to the sofa. Thank you for your serious”

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Posted 8 years ago

“My couch was in a very bad shape, and i was thinking to dump it, and buy another one....but it was before finding your website. All your covers fits perfectly well, and my sofa is now like a brand new one. So i would like to thank you, and wish you all the best for you and your company. Great job !!!!”

Comfort Works 5 star review on 21st June 2017

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Posted 8 years ago

“Comfort works a su nous expédier des échantillons rapidement, nous permettant d´effectuer un choix assuré. Les housses recues sont parfaites, conformes à ce que nous imaginions. Très bonne relation en direct avec nous pour nous éclairer dans les démarches de livraison ou de règlement. Client ravi !!!”

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Posted 8 years ago

“Voici notre salon relooké grace à Comfort Works. Nous sommes ravis de la qualité des housses et du service de Comfort Works. La réactivité de l´équipe nous a permis de recevoir nos housses malgré quelques soucis de douane. Ce contact personnalisé était très appréciable et rassurant. La possibilité de recevoir des échantillons est également très précieuse.”

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Posted 8 years ago

“Parfait mon cannapé comme neuf! VERY Good job from Australia! BIG BIG UP from France ×××”

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Posted 8 years ago

“The product is perfect...color and leather is the same as the original. We had some troubles with the delivery, but they found a solution.”

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Posted 8 years ago

“The product is perfect...color and leather is the same as the original. We had some troubles with the delivery, but they found a solution.”

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Posted 8 years ago

“The communication with their team (Chuck) was fast and efficient. The samples they sent before making orders were also very helpful. The ordering process was very easy too. They provided tips of measuring and feedbacks, which made the whole process very smooth. I enjoyed their work very much.”

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Posted 8 years ago

“We ordered a Moheda cover for our couch, and of course, I was expecting to be custom made for it after paying such a large amount of money. We received the cover, and the product was faulty, it was not the way it was described on their website and photos, being very loose at the right side of the couch, super uncomfortable when sitting, so I stated that I'm not going to keep it. After back and forth emails for more than 10 days, they finally gave me an address where I can ship the product, but stating they will keep 35% of the amount, and not sending me a prepaid shipping label. So now i have to pay $180 for shipping and eat the 35% from the cover. That's unacceptable, and even on their website it states that if the cover is loose, they will provide a 100% refund: "If there had been fault on our part i.e.,- Sending you the wrong item(s) - Covers do not fit (too loose/too tight) We'll either refund you the full product value for a return" They should have mentioned that the covers for Moheda couch are loose from the beginning, before shipping the item, but they mentioned that in an email after I complained, suggesting i should use the pillows to keep the cover on it's place. Like common, I'm not paying more than 400$ for a cover to be loose, and the only way keeping it in place is using the pillows that I have. "Since the Moheda is originally upholstered and not slipcovered, there’s nowhere for the fabric to attach to so the best way to keep the frame cover on is to place the back cushions on top." Such a bad experience and headache with them, they are not true to what it states on their website, it is unacceptable Comfort Works!!”

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Posted 8 years ago

Sorry to hear about your experience with us Lorena, It seems that it might have been a mismatch of expectations with the slipcover that you received; As mentioned, the Moheda is indeed an originally upholstered couch and the only way to give it a 360 degrees, tailored makeover is through re-upholstery. Slipcovers would always be a bit more relaxed at the end of the day, and provide an easy way to clean a sofa since they're a 100% removable. We sincerely believe that we have provided a product that was made to function and look as it should, which is why we have to charge a restocking fee should you decide to return. Once again, a simple solution using upholstery twist pins (which we can provide free of charge) to help secure the covers down even more would have done the trick, but it was also a solution to which you had declined to. We do stand by everything we make and if there truly was a fault on our part, we'd be able to refund you in full for the slipcovers. However, this wasn't the case and am afraid the restocking fee would still apply should you decide to proceed with the return. Regards, Chuck

Posted 8 years ago

“Quality workmanship. Comfort Works pulled it off without a hitch.”

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Posted 8 years ago

“Great products. Our IKEA sofa is ten years old but so comfortable that we do not wanted to give up on it just yet... We ordered for the first time from Comfort Works 3 years ago and loved our new sofa but again, as we moved, we wanted a change. We ordered a new dark gray wool cover set and it is absolutely amazing. The quality is top notch for way cheaper than their competitors. We had actually ordered samples from multiple outlets and a blind test helped us pick our perfect new sofa covers. It was twice cheaper than the second choice and much softer... So kudos to Comfort Works for the great quality, the quick overseas delivery and the great customer service!”

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Posted 8 years ago

“it was perfect, very comfortable, and good price. thanks”

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Posted 8 years ago

“I had four sofa covers made in various fabrics. All were a perfect fit and nicely made. They arrived quickly. When there was an issue with one batch of fabric i was notified there might be a delay. When new material came in my order was rushed through to meet my deadline. Customer service was excellent, import taxes were refunded. A great company to work with.”

Comfort Works 5 star review on 9th June 2017

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Posted 8 years ago

“Five Stars! I wanted a bright yellow slip cover for my neck Torp three seater couch. The one I got from comfort works exceeded my expectations. It is beautiful. The color is vibrant. The fabric is lovely and soft. The fit is just right. I could not be happier and would recommend this company to anyone. E”

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Posted 8 years ago

“Love this company from start to finish. They sent samples, answered my many many questions..all with a friendly and patient tone. Once I ordered they were super efficient, updates and service was excellent. Fairly priced ( almost half that of Pottery Barn ). To be truthful I was a little skeptical to order from overseas ( due to some dodgy clothing sites ) but after reading reviews I decided to go for it and am so glad I did. I would highly recommend Comfort Works.”

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Posted 8 years ago

“Recently I ordered a KARLSTAD cover for my Sofa. Not only was the cover shipped faster than expected (I was painting and redecorating my house and the cover arrived before I even finished!) The custom service was great. Not only they answered all my questions quickly and accurately they also took care of the problems I had with customs. The cover is wonderful, fits well professionally fabricated and makes my Karlstad sofa like new. Thank you Comfort Works for all your effort, you did a great job!”

Comfort Works 5 star review on 5th June 2017

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Posted 8 years ago

“Loved our Pottery Barn sectional slipcovers, they turned out fantastic!”

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Posted 8 years ago

“Recibimos nuestra capa de sofá y fue como estrenar sofá. La calidad es excelente, la capa es exacta a la que pedimos y el cumplimiento incomparable. Gracias por hacer de nuestro sofá un nuevo sofá.”

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Posted 8 years ago

“I ordered a new cover for my Karlanda sofa bed and the service was first-rate. The cover was on time and the fabric and workmanship is excellent quality. I highly recommend comfort works to breathe new life into your favourite furniture. So much more comfortable and sustainable than buying new furniture!”

Comfort Works 5 star review on 3rd June 2017

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Posted 8 years ago

Comfort Works is rated 4.8 based on 4,702 reviews