Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris and the team at comfort works were a pleasure to deal with. Their customer service is fantastic, and the quality of the product is great. We ordered a new cover for our poang chair. Our older model had different demensions for the cushions that the newer models, and while the covers didn't fit great at first they were willing to do anything and everything to make it right and get the perfect fit. I would definitively recommend their product and would not hesitate to order again. My only recommendation is to make sure your model is the same demensions before ordering! Thanks again!!”

Helpful Report

Posted 8 years ago

“Housses de canapé tout à fait conforme à ce qui est présenté sur le site. Délais de livraison respectés ( même plus court que prévu) . Service après-vente nickel.”

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Posted 8 years ago

“I love love love my Ikea couch and was so sad when it was discontinued because my dog and I had really worn out the covers. Comfort works is awesome! The service was excellent and the covers fit perfectly.”

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Posted 8 years ago

“Website is brilliant. Customer service and support was excellent. Delivery was fast. Quality of product was amazing.”

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Posted 8 years ago

“The sofa covers arrived as described, very high quality and delivered promptly.”

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Posted 8 years ago

“they have restored a much loved old sofa,which now looks new.”

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Posted 8 years ago

“Quick to respond by email to inquiries in selecting the style and fabric. Kept us posted on the preparation and shipping of the sofas covers. Arrived in Canada without a hitch. Fit perfectly. Extremely well made. We'll definitely order again for chair and sofa covers for IKEA furniture.”

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Posted 8 years ago

“Our IKEA chair now looks brand new with our lovely shire teal slipcover. It completely changes our living room! The wool blend fabric is soft and the contrasting colour piping really makes it look like a custom chair. The Comfort Works team's attention to detail and desire to make the cover just right was fantastic and so appreciated. Thank you!”

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Posted 8 years ago

“From when I first asked for a fabric sample up to final delivery I was kept informed of progress. The covers are exactly as promised and just what we wanted.”

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Posted 8 years ago

“I was able to order a sofa cover which I could not find anymore in France. This sofa cover looks great and I am impressed by the high quality of the fabrics and design.”

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Posted 8 years ago

“Great product and exceptional customer service.”

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Posted 8 years ago

“Great customer service and superb product quality!”

Comfort Works 5 star review on 12th April 2017

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Posted 8 years ago

“The entire process was wonderful. The customer service from Chris and Chuck was amazing. Very professional and informative and responsive throughout. The quality of the workmanship was great and the fabric is top quality. The price was extremely competitive with any local quotes I received. I absolutely love my sofa now. The new slipcover fits perfectly and looks spectacular. I would definitely order from Comfortworks again and I will refer them with enthusiasm.”

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Posted 8 years ago

“Oui !!! Les housses sont formidables,même mieux que celles de ikea.....encore merci.”

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Posted 8 years ago

“AMAZING customer service. Great product. Well made. Perfect fit. And very very fast delivery. Thank you so much. Very happy with the product and highly recommended”

Comfort Works 5 star review on 7th April 2017

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Posted 8 years ago

“Couch looks and feels like brand new!”

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Posted 8 years ago

“Good communication.”

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Posted 8 years ago

“Exemplary customer service throughout the process. Chris was so helpful and polite answering my questions. The new slipcover looks great (we chose Gaia White in the snug fit) and was delivered surprisingly quickly. Our Pottery Barn Comfort Square Arm sofa had gotten rather grubby over the years with three pets, and now it's been given new life.”

Comfort Works 5 star review on 29th March 2017

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Posted 8 years ago

“The quality is very good, shipping was fast, the price ok. The customer support was extraordinary. Just keep in mind, when You order from Australia You have to pay VAT and customs in Europe, so this adds up to the shown price.”

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Posted 8 years ago

“THE COVERS LOOK FANTASTIC. COMMUNICATION THROUGHOUT THE PROCESS WAS VERY FRIENDLY AND PROFESSIONAL AND IT WAS ALL PRETTY EFFORTLESS. OUR SOFAS LOOKED TRANSFORMED.”

Helpful Report

Posted 8 years ago

Comfort Works is rated 4.8 based on 4,702 reviews