Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“Comfort Works helped transform my old sofa! It looks completely different and new, and in turn has transformed my living room without actually buying a new sofa. They sent me the fabric samples quickly and it really helped me choose which color I wanted. Also, Felicia helped me customize my slipcover to a fitted version I saw on their blog! I have the IKEA Ektorp sofa which has a skirt, but the fitted version they've created exposes the legs and the sofa looks so modern! It came with Velcro strips that were easy to install. Overall I'm so happy with the service and quality of the product!”

Helpful Report

Posted 8 years ago

“In March 2016, I purchased three slipcovers from this company. Two were for the Mellby armchair in the "Gaia White" fabric and the third was for the Karlstad (3-Seater Long-Skirt Sofa Cover) in the "Liege Biscuit" fabric. Long story short. The covers have performed well except for one. The one made in the Liege Biscuit turned out to be defective and while the company replaced it with a cheaper one they refuse to refund me the price difference. They instead have offered a store credit, which is frustrating because I don't foresee any slipcover purchases in my future. If you want more detailed reviews of the covers and post purchase experience, read on. The two white cotton duck slipcovers were very loose upon arrival. I sent a photograph to the company and they agreed to pay for alterations. But I wondered whether I could live with it and discovered that after washing them in the machine (with cold water) that they shrunk into the right size. I suspect that like a pair of jeans these cotton slipcovers got stretched out during production. After multiple washes they still fit well. As for the Liege Biscuit slipcover for the Karlstad, the cover fit perfectly upon arrival. It looked great and it even repelled the cola that I accidentally spilled on it as well. But in September 2016, I received an email from the company informing me that the cover should no longer be machine washed due to shrinkage issues experienced by other customers. (The fabric was originally described and intended to be machine washable.) The company offered to reimburse me for dry-cleaning costs for up to two times within the 2-year warranty period. Well, I told them that the machine washability was a very important factor in my purchasing the slipcover, and that I would like a refund (as I did not want to be incurring dry-cleaning costs after a couple of years). They explained that they would prefer to send a replacement cover in an alternate fabric. In February 2017, I finally settled on getting a replacement cover in the Lino Brushed fabric. It did not have the same look-and-feel nor the stain resistance of the Liege Biscuit, but at least it could be machine washed. According to Australian consumer laws, I am within my right to a full refund on a product that does not match its description. Furthermore, Comfort Works' website also states that they will grant a full refund if the defect cannot be addressed by an alteration or replacement. Well, if I received this full cash refund and then purchased the cheaper replacement cover afterwards, I would have saved myself $90. But instead I'm left with a $90 store credit, which may not get used for years to come. I do not believe this is an unreasonable or an unusual request. As you know, Samsung recently offered its customers either a full refund or an exchange with a refund of the price difference between devices when it recalled the Galaxy Note7. In hindsight if I knew this is what would happen, I would've pushed for a full refund at the get-go. And perhaps I would've forked out more money and bought a pure linen slipcover from their main competitor (starts with the letter B). Buyer beware.”

Helpful Report

Posted 8 years ago

“I had a great experience with this company. The whole process, from ordering sample fabrics, to them guiding me through measuring the sofa ( I had a custom order), went very smoothly. The final sofa slipcover looks beautiful, and fits perfectly. I would highly recommend this company.”

Comfort Works 5 star review on 31st May 2017

Helpful Report

Posted 8 years ago

“The new material is far more superior than the original one. Our couch has gotten a second life (and it is better than the first life) I really recommend Comfort Works.”

Helpful Report

Posted 8 years ago

“I just received my two sets of sofa slipcovers and I couldn't be more pleased! The quality of the fabric and construction exceeded my expectations. They are simply beautiful. Moreover, customer service was superb. Highly recommended!”

Helpful Report

Posted 8 years ago

“After browsing the internet to find an appropriate slipcover for my beloved sofa "Allerum" I bumped into Comfort Works. What joy I felt to click through the various possibilities of fabrics and colors for my furniture. To make my decision easier I ordered 8 fabric-samples. In the end my choice fell on "Kino Willow" a lime/linden color. My sofa blazes in a new coat, and boy, am I happy!!! Thank you so much, Comfort Works Greetings Gabriela”

Helpful Report

Posted 8 years ago

“Le service est PARFAIT et le résultat est spectaculaire !!”

Helpful Report

Posted 8 years ago

“efficiency and chase up emails”

Helpful Report

Posted 8 years ago

“efficiency and chase up emails”

Helpful Report

Posted 8 years ago

“Comfort Works provided an excellent service and kept us informed all the way through.”

Helpful Report

Posted 8 years ago

“Prompt and friendly service. Personal touch. Timely production and delivery. Product comes with good instructions and what to do if problems. But there are no problems. Extremely good quality product and craftsmanship. Responsiveness to questions. Good follow-up. Very happy.”

Helpful Report

Posted 8 years ago

“Great customer service and great product!”

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Posted 8 years ago

“I am very happy with my new cover! Comfort works did a very fast and transparent handling of my order. Delivery was also within six weeks. It was no problem to communicate and the service was perfect.”

Helpful Report

Posted 8 years ago

“We bought a new cover for our Ikea couch. Everything went smoothly. They had a small issue with a batch of fabric, which delayed our delivery by a few days, but we were kept informed along the way. Very happy with the result, the cover fits perfectly.”

Helpful Report

Posted 8 years ago

“Their website was easy to navigate there were lots of fabrics and colours to choose for my IKEA couch. Chuck was fantastic to deal with very fast reply on email and amazing customer service!!”

Helpful Report

Posted 8 years ago

“Comfort Works is run professionally. My requests were answered promptly, and they took a great deal of trouble to make sure the seat covers ordered would fit. Transporting was efficient, and packages arrived as expected. Well done Comfortworks and thank you Chuck. Ps the website is interesting and comfortable to navigate.”

Helpful Report

Posted 8 years ago

“I asked what type of cover might be best for a cat, and they referred me to the Kino heavy duty fabric collection. When I received it, I could not believe how thin the fabric was, especially with the title "heavy duty." After 3-4 months, it began pilling everywhere, and was clearing wearing away. The original IKEA cover I had was far more robust than the Kino cover I purchased, and I can't believe it barely lasted half a year before it was useless, especially for such a steep price. Stick to IKEA's covers (Ebay has many that have been discontinued) or ask for swatches before you purchase a Comfort Works cover.”

Helpful Report

Posted 8 years ago

“Our sofa was so tired and old, but still comfortable and we loved it. Comfort works has given it a new life. We really couldn't be happier. Thank you so much.”

Helpful Report

Posted 8 years ago

“A huge thank you to all your team I ordered replacement covers for ikea sofa and chair in out holiday home in Spain I was very excited to take them out over Easter and was thrilled at how well they fitted and transformed our room . Thank you”

Helpful Report

Posted 8 years ago

“Nous étions très satisfaits de trouver une housse de canapé. Elle est parfaitement adaptée à notre canapé, la couleur est celle que nous souhaitions. Votre site est bien fait, on peut aisément choisir son modèle. Cependant, nous avons dû payer des frais de douane élevés (28€), ce qui n'était absolument pas annoncé dans la commande. Nous sommes très mécontents de cette mauvaise surprise et ne pouvons donc pas conseiller votre site à d'éventuelles personnes intéressées, c'est bien dommage.”

Helpful Report

Posted 8 years ago

Comfort Works is rated 4.8 based on 4,702 reviews