Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The slipcover fit perfectly.”

Helpful Report

Posted 7 years ago

“Customer Service Reps were very helpful when I erred in my original order and corrected my mistake. The package arrived in a timely manner and I love the color and workmanship. I hope there will be no issues when time comes to cold wash them. The only negative is that it proved very costly to send to a EU country with duties imposed...not the fault of the Company but something I did not anticipate to the extent that it did cost. Live and learn and now I can enjoy my new covers. Thank you again”

Helpful Report

Posted 7 years ago

“Beautiful sofa covers, excellent quality and very easy to put on. Made me very happy indeed! Thank you!”

Helpful Report

Posted 7 years ago

“I needed a cover for an old Ikea sofa. I noticed that CW provided it (a luck !!!). I discovered on its website there were 2 different size, depending on the countries (i'm in France). So i started to write to its team. The answer was precise and quick. I decided to order the cover despite the import process (from Australia to France), because i definitely felt confident. And they have not betrayed my trust ! They follow me all along the process, really concerned that every step goes well !!! and it went very well ! I received my cover and, at the end, they even refunded import taxes! A very good and customer-friendly company !!! Je possédais un ancien sofa Ikea que je voulais restaurer; la housse était vraiment usée. J'ai trouvé une société qui en proposait plein de déclinaisons, l'entreprise Confort Works en Australie. Je les ai contactés car, d'une part, j'ai découvert qu'il y avait selon les pays différentes tailles de housses, mais aussi sachant que l'achat s'effectuerait à l'étranger, pour me rassurer. J'ai reçu une réponse rapide, et précise, ce qui m'a mis en confiance. J'ai procédé à l'achat et sans que je n'ai à venir vers eux, l'équipe de CW me tenait informé régulièrement des étapes, et s'inquiétait vraiment que tout se passe bien. J'ai bien reçu mon colis en m'acquittant des taxes à l'importation qui m'ont été remboursés sur simple copie de l'avis de contre remboursement. Bref, vraiment ravi de cette entreprise, particulièrement soucieuse de ses clients !!!”

Comfort Works 5 star review on 11th May 2018

Helpful Report

Posted 7 years ago

Bonjour Julien! Thank you so much for your great feedback about ordering our products, and we're really happy your old Allerum sofabed has a new look :) Have a lovely day!

Posted 7 years ago

“Material and colour was true to the image. Fit was good and prompt delivery. Very satisfied.”

Helpful Report

Posted 7 years ago

“Great service, the covers look really good. Great fit, solid zips, excellent! Much cheaper than buying a new sofa.”

Helpful Report

Posted 7 years ago

“Confortable covers, easy process and great customer service”

Helpful Report

Posted 7 years ago

Awesome, thank you for the photo and review, Elena! That Ekeskog sofa looks great, and I love your living room :)

Posted 7 years ago

“Product was exactly as expected.”

Helpful Report

Posted 7 years ago

“Absolutely brilliant service from start to finish. Kept us updated on the order throughout the process and the sofa cover is brilliant. Just as described and fits perfectly. Highly recommended.”

Comfort Works 5 star review on 10th May 2018

Helpful Report

Posted 7 years ago

“I was so happy to find Comfort Works online as a solution to my discontinued IKEA chair! After ordering and receiving sample fabrics, I found a great solution to coordinate with my other living room furniture. The slipcover fits like a glove and is amazingly soft. Very pleased!!”

Helpful Report

Posted 7 years ago

“The website is very good and simple to follow. Right from the start throughout communication was excellent. I requested something slightly different and they were able to accommodate my request. Very happy with the result. Thank you Comfort Works, a great idea!”

Comfort Works 5 star review on 9th May 2018

Helpful Report

Posted 7 years ago

“The order was completed neatly and in shorter time frame than was advertised. Felicia kept me informed about the order processing.”

Helpful Report

Posted 7 years ago

“Excellent customer service throughout. The team provided me with a local number for the courier so that delivery problems (the courier 4PX was not great with communication) could be easily sorted out. The slipcover for my Lycksele double sofabed fits well and looks great. There is a small bump along the centre seam where the join is not lying flat like the rest of the seam, but it is barely noticeable - I only mention it for care with future orders. Thank you, Comfort Works!”

Comfort Works 4 star review on 9th May 2018

Helpful Report

Posted 7 years ago

“I ordered the cover in light gray color to cover not nice brown Moheda sofa from Ikea. Fits perfectly. Now it looks like I do have brand new sofa. I love it. Thank you”

Helpful Report

Posted 7 years ago

“Gorgeous fabric and exceptional workmanship. The covers slipped on so easily and fit perfectly!”

Helpful Report

Posted 7 years ago

“We've got an IKEA Kramfors sofa that has been a tank in terms of how well it has worn, and as we have small children and two rambunctious dogs that jump on it 20 times a day to look out the window, we really weren't looking to spend a few K on a new sofa just yet. So we ordered a cover from Comfort Works, one of the "high durability/less comfort" ones. It fits perfect, the sofa looks *so* much better, and in truth, it really is pretty comfortable as well, no big loss in comfort to get the higher durability. We are completely happy and absolutely recommend comfort works! It really didn't take that long to get the cover either, despite it coming to the US from overseas.”

Helpful Report

Posted 7 years ago

Hi Tim Thank you so much for sharing your experience and leaving your review!

Posted 7 years ago

“Great service from start to finish and very happy with end result. My sofa looks beautiful now and for a fairly reasonable price”

Comfort Works 5 star review on 5th May 2018

Helpful Report

Posted 7 years ago

Wow Zoe, that looks like such a luxurious yet cozy corner :) Thanks so much for leaving your review and rating, and let us know if you have any questions!

Posted 7 years ago

“This slipcover looks amazing on my Ikea Sandby loveseat, and the quality surpasses the original Ikea slipcover. The attention to detail is very apparent. Thanks so much for making an excellent product!”

Helpful Report

Posted 7 years ago

“We ordered our couch cover for our old, but much loved ikea couch. When it arrived the fit was not great but I thought we could live with it. We were then contacted by comfort works and I let them know it wasn't great. They then organised a remeasure from photos I sent them and we now have a perfect fit, at no extra cost! Could not be happier! Also excellent customer service through out. Thanks for helping our couch look brand new!”

Helpful Report

Posted 7 years ago

“The Allerum cover is everything I hoped it would be! I love it so much, I ordered another for my Karlstad! Thanks Comfort Works!”

Comfort Works 5 star review on 4th May 2018

Helpful Report

Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews