Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this couch cover! The color is perfect and the quality A+. Also excellent customer service.”

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Posted 7 years ago

“Hi..I'm so happy with the legs..their awesome and received it earlier than expected and thank you so much.”

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Posted 7 years ago

“I love my covers so much! I didn't want to get a new sofa as my old one is so comfortable and these covers have given it a whole new lease of life! They are good quality, a great colour and the service was quick and efficient. I opted to get fabric samples first which really helped. I would definitely recommend Comfort Works to anyone. Sarah Biss UK”

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Posted 7 years ago

“it protects my Stokholm from my cat”

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Posted 7 years ago

“The fit was great, hence the single star. The fabric it was made with was extremely thin. So much that I can see through it. I attached a picture with to detail the loosely woven fabric. The package it came in was about the size of a folded up sweatshirt, yet it was designed to cover an entire couch and two pillows, not just a torso. This particular fabric was advertised as heavy duty and good for households with pets. I doubt it will make it through a single washing without coming apart. Customer service did offer a return at a 35% restock fee and international postage to be paid at my expense. At least they responded.”

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Posted 7 years ago

Hey Erin, Really sorry about this but as mentioned in our email, this isn't a manufacturing defect on our side and thus cannot be returned fully. It is also stated on our site that if the fabrics aren't what you expected, a return for a refund can happen with a 35% restocking fee. This is why we always recommend getting fabric samples first. With regards to the Kino fabric you have, it is indeed a heavy duty fabric that can withstand multiple washes -- should this not be the case do let us know and we'll rectify it immediately for you. Thanks again for your feedback and do let us know anytime if there's anything else we can do for you. Best regards, Chuck

Posted 7 years ago

“Great communication through the order and shipping processes. Lots of thought into the installation instructions. Beautiful craftsmanship. Everything fit perfectly and looks fantastic. Very impressed!”

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Posted 7 years ago

“Great communication, perfect fit to my couch! Came in a cute gift bag.”

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Posted 7 years ago

“I am so happy I made the decision to order my Kamfors sofa and Ottoman covers from Comfort Works. I love my sofa, but after 10+ yrs of use, the covers had seen better days, and I was ready for a new look for my living room anyway; so i bravely took a chance on Comfort Works. Wow! am I ever glad I did! First of all, Sarah you are amazing, thanks for answering my questions and accommodating my order modification! Now about the covers...I did a brave thing and ordered the white leather covers for my ottoman and sofa. No regrets! I had a cloth cover before, so i was curious how the transition to the leather would work...it works.... perfectly! The fit is perfect and the leather is supple, comfortable and absolutely beautiful! The white is actually not scary at all. Btw, not to create more work for wonderful Sarah and her team, but I highly recommend for anyone doing the leather sofa covers to go for the reversible cushions, i did it, and i think it's well worth it the extra cost.”

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Posted 7 years ago

Thanks so much Maxine! Yes we do offer the option to make it reversible and are always happy to customize it according to your personal preference, as each style has its own pros :) Will be sure to relay your comments to Sarah and the team too.

Posted 7 years ago

“Fit perfectly.”

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Posted 7 years ago

“My arm cover fit perfect”

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Posted 7 years ago

“Comfort Works customer support is excellent. They supported me in the choice of the right cover, I was often updated on the status of my order and they kept every promise they made. Ordering fabrics is a very good idea helping you taking the final decision on you cover. The cover was easy to assemble and fit well on the sofa. With minimal effort, I have now a new sofa at a reasonable price.”

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Posted 7 years ago

“All perfect. Fast delivery and excellent quality”

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Posted 7 years ago

“The product meets our expectations and the support was excellent.”

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Posted 7 years ago

“My IKEA cover arrived quickly and I love it. It was easy to put on, the material is well made, the color is exactly as shown. I am very happy with my purchase and would recommend to others.”

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Posted 7 years ago

Thank you so much for your feedback, Tara :) Glad to hear your old Harnosand sofa is refreshed with the new slipcovers.

Posted 7 years ago

“The communication was exceptional...dealing with an international company I often wonder on how a transaction may transpire but I was pleasantly surprised on all levels - communication, updates on progress of the order and final result. Delivery was relatively prompt and according to my wishes. The arm rests are well made, the material is of high quality and I am very happy with them.”

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Posted 7 years ago

“I had a very old but super comfortable IKEA sofa bed, which I didn't want to replace, and after a long search I found your website. I ordered a 'heavy duty' sofa cover. I was surpised about the way it fits perferctly to the sizes of my sofa, high quality complete cover even with a spare pilow cover. The shiment arrived quicker than expected and it made my sofa as good as new. Thank you.”

Comfort Works 5 star review on 29th April 2018

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Posted 7 years ago

Hi Galia Thank you so much for sharing your feedback and photos! We're happy to see that your old Tomelilla sofabed is looking as good as new again :)

Posted 7 years ago

“I love the colour and the texture of my new cover! It fit perfectly and was delivered timely and in a nice bag.”

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Posted 7 years ago

Loving the colour scheme, Theresa! Thank you for taking the time to leave a review and a photo :) Let us know if you have any questions in the future.

Posted 7 years ago

“I ordered from Europe. German website. Got promised shipment va DHL (German parcel service). No shipping fees. Parcel arrived not via DHL, but an unknown German provider. Upon arrival I got cashed 32 Euros TAXES. I did not expect this, since I assumed it got send directly via DHL from Germany. I wrote to Comfort Works and told them the problem. Never got an answer back. People ordering from the Euro zone should be aware of this problem.”

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Posted 7 years ago

“I'm extremely satisfied with my slip covers! I'm a Pottery Barn snob. Comfort Works changed my mindset. I purchased slipcovers for a sofa and love seat and they fit perfectly. I think the quality is even better than Pottery Barn. Awesome!”

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Posted 7 years ago

Hi Gayle Thanks for the kind words, you're making us blush! Good to know your covers fit well too.

Posted 7 years ago

“Very happy with my slip cover for an Ikea Allerum day bed! Comfort Works was responsive to my questions and efficient with the sample fabrics and ultimate slip cover ordered. The cover is made well and fits as the original did. A great purchase!”

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Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews