Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

1526

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our new cover. It is beautiful and fits exactly right!!”

Helpful Report

Posted 5 years ago

“The slipcovers fit our sectional and chair perfectly. The fabric is so soft and we love the color - velvet ash. This is our second purchase from Comfort Works and both transactions were flawless. High quality, fast shipping and great communication. We highly recommend!”

Comfort Works 5 star review on 18th December 2019

Helpful Report

Posted 5 years ago

“I DO NOT recommend ordering from this company. Covers do not fit my Ikea sofas. Cushion covers not the correct measurements. Customer service very unhelpful. Will not refund. Satisfaction guarantee is totally misleading. A very professional Australian website.. but sent direct from room number in China. Taken it up with my credit card company.”

Helpful Report

Posted 5 years ago

Hello Tara, Thank you for the feedback. Our return shipping address that was provided to you is to one of our logistics arm in China - Comfort Works is indeed a Melbourne based company so all legalities are Australian rooted. :) I'm sorry to hear that you didn't love your new sofa covers. They were for an IKEA Tylosand sectional that had many parts. Although our best efforts in trying to determine the fit issues, we could not come to a middle ground. We do understand putting the covers on again to get measurements for our offered replacement covers is quite tiring, especially for one person to do it alone. We completely understand and respect your decision for leaving your view on this unfortunate situation. If you're still on the search for the right slipcover for you, let me know. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit for you. In the meantime, thank you for your time and for giving us a try. We hope you are able to find alternative solutions for your beloved sofa!

Posted 5 years ago

“Thankyou Comfort Works for both the quality of the beautiful fabric and its colour! So hard to get that earthy orange. Also thankyou for the personal support in negotiating the website when I got stuck and your kind note in the package. So great to get customer service like this !!”

Helpful Report

Posted 5 years ago

“We love our new couch cover! After nearly two decades and many washes, the cover of our Ikea Karlanda sofa had finally begun to develop holes. The sofa itself was still in great shape and super-comfortable (they don’t seem to make them like that any more, do they?). We debated buying a whole new sofa, but it seemed like such a waste – especially since we still liked the shape and feel of the one we had. So what a pleasure to discover Comfort Works! We ordered a new cover in Kino Shadow and couldn’t be happier with it. My expectations weren’t incredibly high, since I find even the best slipcovers can look a bit rumpled or homemade. But this one fits almost as snugly as the original and looks really sleek! We opted for piping, which also gives it a crisp, high-end look. We’re using the money we saved to buy a new armchair instead. Hooray!”

Helpful Report

Posted 5 years ago

“For the quality, service, speed and price, Comfort Works really overdelivered. I don’t normally write reviews but I’m just blown away with the attention and care to the covers I received. 5 stars!.”

Helpful Report

Posted 5 years ago

“WOW FANTASTIC, FROM THE INITIAL CONTACT SAMANTHA WAS A GEM, FROM ORDER TO RECEIPT WAS 3 WEEKS, MORE THAN I COULD ASK FOR. WILL ORDER AGAIN, MY COUCH LOOKS FANTASTIC (IKEA EKTORP). THANK YOU SOOO MUCH”

Helpful Report

Posted 5 years ago

“Fantástico, ha cumplido con nuestra expectativa, perfecto.”

Comfort Works 5 star review on 14th December 2019

Helpful Report

Posted 5 years ago

“Great service and materials!”

Helpful Report

Posted 5 years ago

“Fabric and colour are awsome. Thank you comfort works. Im very happy with my order.”

Helpful Report

Posted 5 years ago

“I LOVE my new slipcovers! They're for a Pottery Barn Basic Sofa and I couldn't be happier. The fabric and fit are beautiful, the delivery was faster than I expected, the cost was so much less than what PB wanted, and the service and follow-up are outstanding. I'll be ordering armrest covers shortly and feel as though my whole living room has had a facelift! Thanks, Comfort Works!”

Helpful Report

Posted 5 years ago

“We had excellent service, able to provide us with what I wanted despite not carrying material any longer. Our couch is transformed! Thank you!”

Helpful Report

Posted 5 years ago

“Totally satisfied. Conform to the description, good quality”

Helpful Report

Posted 5 years ago

“Received my replacement yesterday and they now fitting well and the quality of the leather is amazing.”

Comfort Works 5 star review on 11th December 2019

Helpful Report

Posted 5 years ago

“Very pleased with my new covers and the customer service”

Helpful Report

Posted 5 years ago

“Do NOT recommend: Comfort Works Ikea sleeper Vallentuna cover does NOT match the original and makes your sleeper useless. As you can see from the photos attached (CW in photo title is their cover), the original Vallentuna sleeper cover is attached to the frame/base cover on the module which secures the mattress to the base, prevents it from moving while you're sleeping and covers the corner where the wooden slates would be otherwise visible. On the Ikea video screenshot you can see the other type of original cover which completely covers the base/frame cover and has velcro on top of it to which you secure the mattress cover (we've marked on the Ikea photos). The Comfort Works cover has neither. It falsely claims it's one piece while the mattress cover is completely detached from the base (see photos), has no option to secure the mattress to the base, the mattress is then tossed directly on the wooden slates, it moves and obviously is not to be placed on them directly. It also exposes the wooden slates at the corners as there is noting to cover them. Despite exchanges of all these photos, this company has continued to claim they do not understand what we're talking about although even on the IKEA video *they sent* it's obvious that the base cover has a top piece and velcro (ours is the other option but either way the mattress lies on this fabric and is secured to it) and has not offered a replacement or refund or anything. We do NOT recommend ordering from this company if you are using your Vallentuna sleeper as it was intended to be used. We'll be proceeding to the Canadian Consumer Bureau and since they claim Australian website, to the Australian one as well.”

Helpful Report

Posted 5 years ago

“These guys are awesome. Their slipcover has breathed new life into my old Ikea sofa-bed. When I got the slipcover on for the first time, something looked a little off; it wasn't quite what I expected. After bringing this to their attention, they took pains to solve the problem with a few minor alterations. Great customer service. Thanks!”

Helpful Report

Posted 5 years ago

“Echt passend und einfach zu ziehen. Super Kundenbetreuung!”

Helpful Report

Posted 5 years ago

Vielen Dank für deine Bewertung! Wir freuen uns dass du zufrieden bist.

Posted 5 years ago

“Magnifica solución, encaja perfectamente, el tacto de la tela es muy agradable. No podía tener mejor solución. En cada momento sabía por donde estaba mi funda hasta llegar a mis manos. 100% recomendable”

Comfort Works 5 star review on 8th December 2019

Helpful Report

Posted 5 years ago

“Delight with my new covers. Great service from start to finish.”

Helpful Report

Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews