Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,703 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“good service, delevery on 4 weeks, sorry for my bad englisch”

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Posted 8 years ago

“The craftsmanship and the attention to detail is beyond compare, as is the customer service. I am 100% satisfied with the slipcovers for my IKEA Mysinge sofas. They have completely rejuvenated my living room. Do not hesitate to order from Comfort-Works, you will not be disappointed.”

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Posted 8 years ago

Hi Susie, We're happy to hear that the slipcovers we made for you meet your expectations :) Thanks for the feedback and have a lovely day! Best wishes, Felicia

Posted 8 years ago

“we have been nothing but satisfied with how your company deals with communication and customer service. The ongoing updates via email was very helpful to let us know the status of the goods ordered. We fitted our covers and I have to say, they are perfect, especially love the label on its cover which made it so easy for us to identify which cover fits which cushion. No more putting on wrong covers or trying to figure which cover for which cushion! Thank you for making our 1st experience such as breeze.”

Comfort Works 5 star review on 26th September 2016

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Posted 8 years ago

“The slipcover perfectIy fits my sofa and quality is great. Also I'm very happy with your kind and timely support. Thank you”

Comfort Works 5 star review on 24th September 2016

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Posted 9 years ago

“Awesome white linen covers for my sofa & chaise...beautiful fit and feel so sweet! Thrilled to have them...fantastic work! ~Sue”

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Posted 9 years ago

Hi Sue, Thanks so much for your feedback! We hope your custom slipcovers for your sofa and chaise have given them a new lease on life :) Feel free to let us know if you have any questions. Best wishes, Felicia

Posted 8 years ago

“I bought an Allerum Sofa Bed Cover. The product is perfect, it's like I bought a brand new sofa :)”

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Posted 9 years ago

“The cover for my sofa fits perfectly!”

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Posted 9 years ago

“The cover fit our IKEA FRIHETEN sofabed just right!”

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Posted 9 years ago

“The cover for my couch is beautiful. It fits perfectly and has made the couch look new. I am very pleased and would highly recommend Comfort Works. The product is excellent and the service was exemplary.”

Comfort Works 5 star review on 19th September 2016

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Posted 9 years ago

Wow, that Hovas looks great :) So glad we could help out, Jan. Let me know if there's anything at all I could assist with further. Chris

Posted 9 years ago

“I highly recommend Comfort Works! Customer service was friendly and very helpful, getting fabric samples and ordering were easy, delivery was simple, and the product is excellent! My couch looks 100% better. I love the new slipcover and will definite go to Comfort Works if I ever need another one.”

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Posted 9 years ago

Thanks so much for the lovely feedback, Joy! We're all glad to hear that you're happy with the experience of purchasing your slipcover from us :) Best wishes, Felicia

Posted 9 years ago

“Chris, I came back from a lovely long vacation to my new slipcovers. How did this happen so fast?! They are so Dreamy and fit (almost) perfectly!!! I think I sent the wrong measurements for the back cushions, but they function well and I'm not going to return them. Your seamstress must be a magician to customize these to fit so well. Really, I am so happy!!! Also, thank you so much for the gift - I really needed two, exactly the same size, pillow covers for my other couch and the color and fabric is PERFECT! You have been a rock star to work with, and I will be placing another order with you in the near future.”

Comfort Works 5 star review on 18th September 2016

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Posted 9 years ago

Haha, no problem at all Krista. Thank you so much for the kind words, so glad you loved everything. Those armchairs look really great, and I'll be sure to pass the word to our seamstresses as well. Looking forward to working with you again for your next custom slipcover order :) Chris

Posted 9 years ago

“The cover is great, it looks better than the original cover ever did we are very very happy thank you :)”

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Posted 9 years ago

Lovely to hear that, Craig! Let me know if I can help with anything else. Have a good one! Chuck

Posted 9 years ago

“I have to say that I've been over-the-moon with joy at the way our Comfort Works slipcover has changed the entire feel of the couch and the living room. Our couch was 10 years-old, so we considered purchasing a new one for just a few hundred dollars more at IKEA, but we would have been limited to the same color options, or we would have paid more but lost the utility of the Manstad that we love. When I found Comfort Works offered specialized covers for IKEA products, I was thrilled. The fit and color of the slipcover that we chose--"snug fit" in a natural fabric, "nomad gray"--is a bright, richly textured material that is adaptable, lends itself to new inspiration regularly depending on your whims, and despite its pale color, does not show stains easily (my 22 month-old tested this out with a blue marker). With just a few pillows and wall hangings, our apartment living room felt made-over. Family members and friends were also surprised that it was a slip cover and were enthusiastic about the change as well. Even my mother-in-law, who is an artist and designer, wanted to get the same cover. In terms of the fit, at times there are a few wrinkles to smooth out after a furious jumping session by our two girls. But overall it does remain "snug" with clean lines. My husband did run into some challenges when attaching the slip cover. Of course, the IKEA couch has to be completely dismantled to effectively wrap the couch in the individual fabric pieces. It is time consuming work, but ultimately worth it. Overall, this was one of the best purchases I've made. Thank you for offering this excellent product!”

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Posted 9 years ago

“Soft well fitting good quality covers. Quick make and delivery. True to smaple. 4 not 5 stars as a little expensive and covers arrived very damp, even wet...fault of courier company but still I had to put all on the line in the sun and iron. If they were linen they would have been watermarked and ruined. I sent an email about this and received a email reply. I think a phone call would have been more appropriate customer service.”

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Posted 9 years ago

Hi Dana, Thanks for the feedback and we hope you're loving your new slipcovers! We were sorry to hear that the covers were delivered damp, but hopefully they dried off quickly, and we've already relayed your feedback to the team and the courier company too. Let us know if you have further questions :) Best wishes, Felicia

Posted 9 years ago

“I ordered a sofa cover from Comfort Works and was impressed from start to finish. The communication was excellent, informing me of every step of the process from the initial order to delivery. The sofa cover itself was better than I expected - the material and fit were both fantastic. I would highly recommend Comfort Works to anyone considering updating their sofa.”

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Posted 9 years ago

No worries, Vanessa. Glad I could help with that Ekeskog :) Let us know if we can do anything else for you, and have a great day! Chris

Posted 9 years ago

“The fabrics are beautiful. The fit is very good. Easy to install. Excellent friendly service and follow-up. A few wavy seams but will stretch with time, and really do not show. Thanks Chris at Comfort Works for all your help.”

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Posted 9 years ago

No problem at all Jacynthe! I'm so glad I could help out :) Don't hesitate to drop me a mail if you need anything else in the future. Chris

Posted 9 years ago

“We are very happy with our Ektorp sofa and Karlanda bench covers. They fit perfectly and it's nice to have them in the same color and fabric. When we bought them from Ikea, they were not made with the same fabrics. We are also happy with our custom order. It's a rather odd-shaped little sofa bed and the new cover looks great on it and fits very well. It's in the Indigo velvet and it's sooo soft.”

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Posted 9 years ago

Hey Mary, Thank you so much for your feedback! We're happy that we played a part in saving your sofas, and we hope you'll enjoy them for many years to come :) Best wishes, Felicia

Posted 8 years ago

“fast production and very nice customer service”

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Posted 9 years ago

“Our old IKEA sofabed became better than new with the slipcover upholstery from Comfort Works. The fit was perfect and the quality of the fabric really good. Communication with the company was good and the delivery came earlier than expected.”

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Posted 9 years ago

Good to know that you love your new slipcovers and thank you so much for the kind words! Let us know if you have any questions in the future and have a lovely day :) Best wishes, Felicia

Posted 9 years ago

“Great customer service, all questions were answered in a very speedy fashion. Fast delivery and great quality for my sofa cover! My couch looks like new. Thank you”

Comfort Works 5 star review on 10th September 2016

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Posted 9 years ago

Hi Alisa, Wow, the cover looks pretty good! We're happy to hear that you love the covers and are satisfied with our services. Feel free to let us know if you have any questions :) Best Regards, Felicia

Posted 9 years ago

Comfort Works is rated 4.8 based on 4,703 reviews