Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,703 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“Excellent communications through the whole process from order to delivery. Great product that was completely as described. Very happy with the service and product. Highly recommended.”

Comfort Works 5 star review on 9th September 2016

Helpful Report

Posted 9 years ago

Thank you so much Susan! Once again, if there’s anything else we can help you with don’t hesitate to let us know. Cheers, Chuck

Posted 9 years ago

“Great slip cover, made our IKEA couch like new again!”

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Posted 9 years ago

No worries Peter! Glad I could help recover your Manstad :) Chris @ CW

Posted 9 years ago

“I was so pleased with my sofa cover that I received from your company, it has changed my whole lounge! Absolutely fantastic!”

Comfort Works 5 star review on 7th September 2016

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Posted 9 years ago

No problem at all Kate. I'm so glad I could help with your Allerum. Chuck

Posted 9 years ago

“Very good communication And when the cover came we were thrilled, it is a new sofa now ???? My best recommend Inga from Iceland”

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Posted 9 years ago

Greetings from Melbourne, Inga! Good to hear that your Goteborg is recovered :) Would love to see a photo if possible! Chris@CW

Posted 9 years ago

“Bought the Karlstad covers in Oatmeal and looks and feels like I have a new suite! Perfect fit, easy to put on, very durable and looks amazing! Thank you so much ???? Couldnt be happier with my purchase. Amazing service, recieving regular emails to update me on the progress of my order, and fast delivery. Website says 6 weeks delivery.... Received mine in 2!”

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Posted 9 years ago

Aww, thanks so much for the kind words Jane! Any chance we could get a photo of your Karlstads? They sound lovely now :) Let me know if I can help with anything else! Chris @ CW

Posted 9 years ago

“Fits perfectly, looks beautiful!”

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Posted 9 years ago

Oh thanks, Diana! I'd love to see a photo of your Pottery Barn PB Basic sleeper with the new covers on if it's possible. It must look lovely :) Let me know if I can help with anything! Felicia Comfort Works

Posted 9 years ago

“The only place in the world where they had covers for my Ikea Sofa and velvet fabric which I like so much. Working with them was like they were around the corner although there is quite a distance between Germany and Australia. And the covers? Wonderful! They fit nicely and the work was flawless. Additionally very fast including the shipping. Everything was done in 10 days! Excellent! I love my the new style of our room and at least in Europe ;-) I am the only one who has this kind of sofa. It was definitely worth it!”

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Posted 9 years ago

Guten tag Bettina! So happy to hear you're thrilled with our covers. Please let me know if I can help with anything else. Auf wiedersehen! Chuck

Posted 9 years ago

“Felicia was so helpful and we are all thrilled with the way the new sofa cover has refreshed our living room. The opportunity to have some samples delivered first helped us to be a bit braver with the colour this time and it's just perfect.”

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Posted 9 years ago

Thank you so much for the kind words, Lori! Happy to hear that you like the new sofa cover too :) Best wishes, Felicia

Posted 9 years ago

“I love my new sofa cover and legs. They have transformed my basic, blah sofa into something special that really works with my other furniture. I think, however, that you should tell customers they will need special tools to install the covers and legs. The legs do not just screw off; they need a special tool. I was lucky that I had saved the tools that came with the sofa when I bought it several years ago, because a regular screwdriver would not have worked. Also, I was surprised that I had to take the arms off the sofa, since the cover I had just slipped over it. It was more work than I expected, and nobody likes to be surprised by more work. Ultimately, though, I am very pleased with the results, and understand why it works better once the arms are removed and replaced. It's a great fit.”

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Posted 9 years ago

Thanks so much for the review Steven! We do send a bit of a fitting guide that shows how the snug fit style covers need some disassembly, you might have missed it in our email. But the little bit more effort does pay off as you've seen ;) Do let me know if I can help with anything else, and have a great day! Chuck from Comfort Works

Posted 9 years ago

“Great quality product. Good communication throughout. Prompt delivery.”

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Posted 9 years ago

Thanks so much mate! Great to hear you're happy with us :) Let me know if I can help with anything else! Chris @ CW

Posted 9 years ago

“Excellent service, great cover looks absolutely fabulous..... thank you”

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Posted 9 years ago

No problem Pat. I was so glad to hear you and your partner loved the sofa post-slipcover. Don't hesitate to let me know if I can help with anything else! Chris@CW

Posted 9 years ago

“Great customer service! I had a daybed matress cover custom-made and it looks absolutely fabulous. I´m very happy with it all including the price!”

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Posted 9 years ago

Awesome, I'm so happy your custom slipcover turned out well, I'll let Felicia know too :) Chris @ CW

Posted 9 years ago

“Cover well made and looks lovely on the "old faithful" sofa. We have four cats, so I sent for samples first and tested them for fur noticeability and low-stickability. Herringbone Husk was the clear winner and went well with the family-room colour scheme. Also ordered 2m of Herringbone Pebble to make my own cushion covers. Delivery was ahead of estimated time. I missed the actual delivery but TNT phoned me later to say they had left the package at local newsagents - which was nearby and very convenient.”

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Posted 9 years ago

Lovely to hear that Lesley, so glad we could help :) Hope the cats love the covers as much as you do! Chris @ CW

Posted 9 years ago

“Brilliant service, fantastic quality. Great communication. We are absolutely delighted with our 'new' sofas”

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Posted 9 years ago

Thank you so much, Martyn! Hope you're enjoying your new slipcovers and don't hesitate to let us know if you have questions :) Warm regards, Felicia

Posted 9 years ago

“Looks great - easy to fit and basically now I have a new sofa :)”

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Posted 9 years ago

“Comfort works were brilliant to deal with, there was an issue with delivery by the carrier(not comfortworks fault) and they stayed on top of things and resoved the problem for me, any queries I had were answered promptly and kindly by Chuck in the company and the best part is that the product itself was perfect, great quality and a brilliant match to the fabric on my sofa.”

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Posted 9 years ago

“The replacement cover I order for my Nockeby w/ chaise arrived on time and is a perfect fit. Thanks comfort works!”

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Posted 9 years ago

Thank you for the feedback, Christopher! Hope you're enjoying your newly re-slipcovered sofa :)

Posted 9 years ago

“Very helpful when the factory had QC issues out of their control, solid product overall!”

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Posted 9 years ago

“Communicated well on the status of my order despite some production delays from the factory. Happy with the product!”

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Posted 9 years ago

“I'm in love with my slipcover... It fits like a glove & the fabric is superior quality!”

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Posted 9 years ago

Comfort Works is rated 4.8 based on 4,703 reviews