Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,703 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

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1519

Anonymous

Anonymous // 01/01/2019

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“I was so pleasantly surprised at how easy it was for us to change the whole vibe of our home with a couch refresh. We loved the shape of our couch, but it needed a major overhaul. Enter Comfort Works, who transformed our living room into a sea-blue paradise. Thanks, team.”

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Posted 9 years ago

Hey Samuel, great to hear that our slipcovers are serving you well :) Let us know if you have any further feedback or questions, thanks again! Best wishes, Felicia

Posted 9 years ago

“I ordered covers for two karlstad love seats and one lounge. I also ordered new legs. I received everything in about 4 weeks. The quality of both the covers and legs were EXCELLENT! The customer service was great. I'm very happy with this purchase and I will definitely use this company again if I ever need new covers.”

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Posted 9 years ago

Thank you so much Ingibjorg :) We're glad to hear that you're happy with your new slipcovers and replacement sofa legs. Thanks for the great feedback and enjoy your new covers! Best wishes, Felicia

Posted 9 years ago

“Excellent customer service. Great price. Good workmanship. Quick turnaround from first contact to delivery. What more is there to say!”

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Posted 9 years ago

“I'm so happy with my sofa slipcover. I thought I'd have to settle for a ill fitting throw over type cover. Wow was I surprised to find you folks and your products. And I must say the best deal I've seen in a long time. Thank you.”

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Posted 9 years ago

“My sofa covers arrived just 3 weeks after I ordered online (with a reasonable price). The covers fit perfectly and give my aging sofa a new looks. I'm very happy with the product and the service. I would recommend Comfort Works to my friends. T S Liu”

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Posted 9 years ago

“Product was excellent and I was very happy. I thought this was a small UK firm but the packages were sent from China and I was charged import tax. Also the advice is to check the contents before signing, this was virtually impossible. All the contents were fine and I am extremely pleased with the product. I would suggest customers need to be made aware of import taxes or the firm reappraised its handling procedures.”

Helpful Report

Posted 9 years ago

Hi Jacqueline, thanks for the great feedback! We actually notify customers at various points before and after the order has been made (via email and on the site) about possible import taxes by local customs offices. Additionally for customers in the UK we reimburse the charges back to you, so feel free to just send your receipts to our email :) We're happy to hear that you love your covers, and hope you have a lovely day!

Posted 9 years ago

“This is the 2nd slipcover I've bought from Comfort Works and much like the first, I get compliments on it from literally every person that walks in the door. This is the 2nd couch I've "Comfort Works"ed and it's really crazy how a simple slipcover changes the whole personality of the couch. On top of the fact that they make an extremely high qaulity product, they're also super nice people and extremely easy to deal with. My order was shipped to the US in almost no time and installation was super easy.”

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Posted 9 years ago

“I have ordered the most expensive quality upholstery at ComfortWorks. I am very happy with the result. I recommend eveyone to use Comfortworks for their upholstery jobs.”

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Posted 9 years ago

“I couldn't be happier with my slipcovers. I was able to completely transform my living room - 1 sofa and 2 chairs - with the most gorgeous slipcovers. The materials and craftsmanship are absolutely superb. Over the moon happy. I was even able to get yardage of the same fabric so I can reupholster my Restoration Hardware (huge) ottoman. Love, love, love Comfort Works. Chuck is the best at customer service. Thank you Comfort Works for making my vision reality.”

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Posted 9 years ago

No worries Deborah, It was our pleasure, glad everything turned out well for you :) Once again if there's anything else we can do for you don't hesitate to let us know! Best wishes, Chuck

Posted 9 years ago

“Fast delivery time and attention to detail. Very happy.”

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Posted 9 years ago

Thanks so much for the feedback, Rod!

Posted 9 years ago

“It fits very well to our sofabed Vilasund. And we got it very quickly, much quicker than expected. Thank you”

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Posted 9 years ago

“Very nice and welldone product. Exactly what i expected regardless the Web site. See You soon for new order”

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Posted 9 years ago

“This is the second time I've ordered from Comfort Works and the quality is even better this time around. The covers fit really well, the colour is true to the swatch. Delivery was fast and efficient. Had to wash one cover already with no problem. Thank you and definitely would recommend to anyone.”

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Posted 9 years ago

“Hi Chuck and Chris, Hope all is well with you and yours. We are completely satisfied with the slip cover! In fact, we are over-the-moon with the quality and attention to detail with this slip cover! FABULOUS fit, and quality stitching. Terrific fabric, too. The way it was packaged and shipped were really unexpected.... that sack was a really, really nice touch. Many thanks!”

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Posted 9 years ago

Don't mention it Frank! Chris and I were happy to assist :) We do try our best to impress and once again if there's anything at all, don't hesitate to let us know. Cheers! Chuck

Posted 9 years ago

“I appreciated that this company was upfront about how long it would take for the product to arrive.The slipcovers are great. They fit perfectly. The colour is perfect. And they've survived their first wash. Best regards, Mike,”

Helpful Report

Posted 9 years ago

Thank you so much Mike! We're happy to hear that the slipcovers meet your expectations, so let us know if you have any questions :)

Posted 9 years ago

“We LOVE our new slipcover! We are absolutely impressed by the tailoring and custom quality that Comfort Works provided. We were at first nervous to order both online and overseas a cover that exceeds the value of our cheapo IKEA sofa, but are so glad that we did because now our sofa looks like a million bucks and no one could ever tell that a) it had been ravaged by the pets or b) that it ever came from a big box store. Bravo for giving us a new lease on our favorite cozy furniture piece. We will be ordering more in the future! (Everything arrived on time, as expected, and was easy to assemble as directional tags are sewn inside each piece)”

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Posted 9 years ago

Aww, we're so happy to hear that, Sophia! Thanks for the great feedback and hope you're enjoying your newly slipcovered sofa ;) Best wishes, - Felicia

Posted 9 years ago

“We live in upstate New York and recently purchased a small casa (house) in Mexico. The casa came with some furnishings, including a wooden couch with very grungy black cushions. We are on a serious decorating budget and new furniture is extremely expensive in Mexico so we thought that rather than buying a new couch, we could try having new cushion covers made. We pulled off two of the grungy black covers to take back to New York with us, thinking we would need them for measurements. When we removed the covers, we discovered an IKEA tag on them so when we got back home I searched the internet to see if anyone could make us replacement covers for this particular Ikea couch (3-seater Lillberg). My Google search led us to Comfort Works. Initially, I have to admit that I was extremely skeptical. The price (which included international shipping) was so reasonable given how much fabric would be involved that I thought this has to be too good to be true. And I was a bit nervous about ordering from a company in another country. But I didn't find a lot of other options so I decided to give Comfort Works a try. What a fantastic decision that turned out to be! The covers arrived on time (a little early actually) and when I opened the nicely wrapped package I was shocked by how well made they were (gorgeous fabric and outstanding workmanship). The color we selected ("shire teal") was beautiful. So we packed the new covers in our suitcase and two weeks later they were on their way to Mexico with us. As soon as we arrived at the casa we stripped off the rest of the funky black covers off the couch and put on our new sofa covers. They fit perfectly. Absolutely perfectly. (And I never had to measure anything since Comfort Works already knew the measurements for this particular couch!) Our new covers look so amazing -- the entire room looks better now just from this one change in the couch. So, while I went into this purchase with a great deal of skepticism, it turned out to be one of my best retail experiences ever! I also want to note what a pleasure it was to work with Chuck, the Client Services Dude, who was incredibly friendly and responsive. I do a lot of on line shopping and rarely take time to write a review unless the purchase was truly outstanding and exceeded all of my expectations. That is the case with Comfort Works. I highly recommend this company for outstanding value, quality and customer service. Thank you Comfort Works!!! Thank you Chuck!!! Laura from Upstate New York”

Helpful Report

Posted 9 years ago

You're most welcome Laura, We do what we can to make sure everyone's super happy with their purchase :) Have a good one! Chuck

Posted 9 years ago

“I ordered custom slipcovers for my non-IKEA sofabed and armchair. Like everyone else, I was very nervous to do this online. But, I can't believe how well they fit! I was really sweating it because I didn't trust myself to measure correctly, but Felicia made everything as easy as possible; and I appreciated her patience and cheerfulness. The quality of the craftsmanship exceeded my expectations. The zippers are very sturdy, the fabric is great, and Velcro is well-placed. The quality is much better than our original slipcovers. We love our furniture again and are thankful that we saved it from filling up landfill space. When these slipcovers are ready to retire, we will certainly order from Comfort Works again.”

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Posted 9 years ago

Hey Angela, Thanks again for the great review and feedback! We're all happy to know that you love your new custom slipcovers :) Warmest wishes, Felicia

Posted 9 years ago

“The fabrics and colors were just as expected and were delivered to France quite quickly. The covers seem to be of good quality. I have never experienced such a fantastic customer service. Chuck informed me step by step (manufacturing, delivery) and made sure I was happy with the products ! I have already recommended Comfort Works to my friends and family.”

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Posted 9 years ago

Thanks for the kind feedback Emilie! It was definitely my pleasure working with you :) Once again, if there's anything else I can do to help, don't hesitate to let me know anytime. Cheers! Chuck

Posted 9 years ago

“We are very happy with the new slipcover from Comfort Works for our IKEA Stockholm! "Nomad Sand" is a really nice, high quality fabric and we love the colour, which combines well with our interieur. Also the whole process of ordering went smoothly, with Chris there to guide us. So a big thanks to all of you at Comfort Works!”

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Posted 9 years ago

Thanks Robert! We're glad that your newly reslipcovered Stockholm sofa looks good in your home :) Regards, Chris

Posted 9 years ago

Comfort Works is rated 4.8 based on 4,703 reviews