Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,703 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“Nous sommes très content de notre achat. Résultat parfait pour notre fauteuil et livraison plus rapide que prévue. Contact chaleureux et attentif. A recommander. We are very happy with your purchase. perfect result for our chair and faster delivery than expected. warm and caring touch. To recommend.”

Helpful Report

Posted 9 years ago

“We have the infamous, leather Ikea couch (Kramfors) that the seams in the seat cushions ripped apart and left big gaping holes. As the owner of two large dogs who are allowed on the couch, the idea of purchasing a new couch after only having this one for less than ten years was daunting. My husband did a Google search and stumbled across Comfort Works, so we decided to try them out. I am SO glad we did! We ordered two seat cover replacements. Chris at Comfort Works emailed me immediately asking if I'd like to get a sample of the leather to see if it was going to match the rest of the couch. I let him know I didn't, that anything would be better than the horrible rips we were living with. He said okay, and put my order into production. As promised, our order arrived within the 6-8 week timeframe they state on their website, and it even arrived in week 6! The covers were packaged well and arrived safe and sound. We took our ripped covers off, then pulled the new covers on. It took a little muscle because they are such a tight and perfect fit, but it wasn't too bad. The brown leather is a hair lighter and more red than our couch leather, but HARDLY noticeable. None of our friends have commented... they are probably too happy not to be sitting on ripped up furniture! We have had them a couple weeks now, and we couldn't be happier. I would recommend Comfort Works to everyone. And a special shout out to Chris who stayed in contact with me to let me know where my order was in the production timeline. Thank you!”

Helpful Report

Posted 9 years ago

“We are really happy with the product we received and also from the amount of support CW provided in selecting the materials. The finish is even better than we expected. Our story may or may not be different to most ... We bought a used Ikea sofa and refurbished it with new duck down cushions and a CW slipcover. We only used the frame of the original sofa. We did this so that we could easily replace any parts of the sofa that might get damaged by our kids without having to spend a fortune to keep it looking nice. And as renters, we move and change the look of rooms every couple of years. Again, it helps to be able to do this for £350 instead of £1350 every time we move. But the reason we selected CW over another to make the slipcover is down to the liege linen fabric they had on offer. It is lovely - nice weight, clean looks, INCREDIBLY stain resistant and doesn't show loads of creasing, which you wouldn't expect at all from a linen. It is really amazing. I also loved the velvets, even though I settled on a linen instead.”

Helpful Report

Posted 9 years ago

“Well, I received my package several weeks back. The box was beaten and torn so I was suspicious with what I was about to unwrap. The unveiling was met with many "Wows!" and squeals. We were impressed with the quality of fabric, the color, the stitching. It was just beautiful. Putting it onto our existing couch was easy (it was harder to take off the old Ikea cover, tbh). We've had the new cover on our Stockholm couch for awhile now and are impressed every day with our purchase. It is gorgeous and fits into our new home perfectly. I will be purchasing another cover in the future, just as a back-up. I think the covers are very reasonably priced and very well made. I'm thrilled to have found this company!”

Helpful Report

Posted 9 years ago

“I have ordered cotton woven covers for sofabed and they are really good. They fit perfectly well to the sofa. The tissue is soft and the color is great. The covers of the cushions have very nice edges and I love how the sofa looks now. The company did a wonderful job with the covers. Their customer service is great too. I would definitely recommend Comfort works to my friends here.”

Helpful Report

Posted 9 years ago

“I am very satisfied with my new covers -they fit and look excellent! Ikea doesn´t sell the model anymore, so that´s how I found Comfort Works. The delivery to the other side of the world (Finland) was first a bit challenge with the examples, but once the route was discovered, everything went well.”

Helpful Report

Posted 9 years ago

We're really happy to know that the new slipcovers fit well, Anu-Maarit! Feel free to let us know if you have questions and hope you have a lovely week ahead :) Warm wishes, - Felicia

Posted 9 years ago

“Very good quality fabric. Love the support team. They have very good service, always helping me when I have question. My Allerum looks good with new cover even after so long.”

Helpful Report

Posted 9 years ago

We're glad to be of service, Robert! Thank you for the feedback and feel free to let us know if you have any questions ;) Best wishes, Felicia

Posted 9 years ago

“Fantastic customer service and great product I highly recommend comfort works and would use again when needed.”

Helpful Report

Posted 9 years ago

“Excellent customer support. The covers I bought for my old Ikea sofa-bed are possibly even better than the originals”

Helpful Report

Posted 9 years ago

Thanks for the kind words, Nicholas! We're happy to know that we played a part in saving your old sofa-bed :) Warm regards, Felicia

Posted 9 years ago

“What a joy to deal with a business whose mission revolves around going above and beyond the call of duty to ensure that their customers are fully satisfied. Comfort Works is that company. From the time I requested swatches until I got the finished product, dealing with Chris and Felicia was extremely pleasant. This is my first time to order a custom cover for my Vilasund IKEA chaise/lounge. Having a bit of trepidation in ordering, I peppered Chris with questions about the cover: fit, quality, shipping time, maintenance, etc. Chris and Felicia did not mind responding at all, and they did so professionally and expeditiously. I was having trouble paying them with my credit card so Chris sent me Paypal link and that solved the problem. The product arrived sooner than expected and it was packaged beautifully. The quality is impeccable. The stitching is robust and clean with no lose threads. Unfortunately, a few weeks after I installed the cover, I had a minor accident. My partner and I were fooling around and it scratched the leather cover. Unbeknownst to us, my partner’s back pocket had a zipper that was opened and it scraped the cover on the chaise and the sofa sections. I immediately emailed Chris of my issue. I also sent him pictures of the tear, taken in multiple angles so Chris can see the magnitude of the damage. I was pleasantly surprised that Chris ordered a replacement free of charge stating that the order has been placed and should arrived in a couple of weeks. I was literally jumping for joy when I read Chris’ positive response. This company’s customer service is exemplary. And for that, I am a customer for life. Thank you, Chris! I will spread the word…”

Helpful Report

Posted 9 years ago

Aww, thanks so much for the kind words Francis! I'm so glad that I could help out :) Please don't hesitate to contact us if you need anything else in the future! Chris@CW

Posted 9 years ago

“Fantastic experience from beginning to end--my couch cover arrived yesterday; it is beautiful and fits perfectly! Chuck in customer service worked with me every step of the way to make sure the details were just right, and all this for a VERY reasonable price. I am so impressed and would recommend highly!”

Helpful Report

Posted 9 years ago

No worries Carol, Glad I could help :) Let me know anytime if there's anything else at all! Best wishes, Chuck

Posted 9 years ago

“Bit of re measuring but Chris and the team wanted to be sue. The result was/is great. Thanks for all your help.”

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Posted 9 years ago

“Excellent all round. Great service and communication, and a great new cover giving my armchair a new lease of life.”

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Posted 9 years ago

Glad to hear that Andrew :) Once again if there's anything else we can help you with don't hesitate to let us know. Have a good one! Chuck

Posted 9 years ago

“I ordered a cover to my Solsta Olarp armchair and I was really happy when I got the cover, it fitted perfectly! The quality, fabric and sewing, was excellent and the information during the whole process, from order to the shipment, was taken care of professionally. Comfort Work is contributing to a more sustainable world - thank you for that! Anne, Finland”

Helpful Report

Posted 9 years ago

Thank you for the great feedback, Anne! Good to know that you're on board with our efforts to save the world, one sofa at a time. Hope you're enjoying your newly slipcovered armchair and let us know if you have questions! - Felicia

Posted 9 years ago

“La housse de chaise est parfaite, le tissu est de qualité, le travail est soigné.”

Helpful Report

Posted 9 years ago

Merci, Anne! Je suis heureux de savoir que les housses sont parfaites et répondre à vos attentes :) Warm wishes, Felicia

Posted 9 years ago

“Great quality and great service. We've had our IKEA sofa so long, it's like a member of the family. IKEA doesn't sell replacement covers for it, but Comfort Works makes them quickly in a great range of fabrics and colours. The covers are hand-made, the customer service people are good communicators, and we've just received our second set of covers from them. Suddenly our old sofa looks brand new, again.”

Helpful Report

Posted 9 years ago

Thanks for the kind words Jay! Much appreciated and glad to help :) Once again, if there's anything else we can do for you don't hesitate to let us know. Cheers! Chuck

Posted 9 years ago

“We live in upstate New York and recently purchased a small casa (house) in Mexico. The casa came with some furnishings, including a wooden couch with very grungy black cushions. We are on a serious decorating budget and new furniture is extremely expensive in Mexico so we thought that rather than buying a new couch, we could try having new cushion covers made. We pulled off two of the grungy black covers to take back to New York with us, thinking we would need them for measurements. When we removed the covers, we discovered an IKEA tag on them so when we got back home I searched the internet to see if anyone could make us replacement covers for this particular Ikea couch (3-seater Lillberg). My Google search led us to Comfort Works. Initially, I have to admit that I was extremely skeptical. The price (which included international shipping) was so reasonable given how much fabric would be involved that I thought this has to be too good to be true. And I was a bit nervous about ordering from a company in another country. But I didn't find a lot of other options so I decided to give Comfort Works a try. What a fantastic decision that turned out to be! The covers arrived on time (a little early actually) and when I opened the nicely wrapped package I was shocked by how well made they were (gorgeous fabric and outstanding workmanship). The color we selected ("shire teal") was beautiful. So we packed the new covers in our suitcase and two weeks later they were on their way to Mexico with us. As soon as we arrived at the casa we stripped off the rest of the funky black covers off the couch and put on our new Comfort Work covers. They fit perfectly. Absolutely perfectly. (And I never had to measure anything since Comfort Works already knew the measurements for this particular couch!) Our new covers look so amazing -- the entire room looks better now just from this one change in the couch. So, while I went into this purchase with a great deal of skepticism, it turned out to be one of my best retail experiences ever! I also want to note what a pleasure it was to work with Chuck, the Client Services Dude at Comfort Works, who was incredibly friendly and responsive. I do a lot of on line shopping and rarely take time to write a review unless the purchase was truly outstanding and exceeded all of my expectations. That is the case with Comfort Works. I highly recommend this company for outstanding value, quality and customer service. Thank you Comfort Works!!! Thank you Chuck!!! Laura (from Upstate New York)”

Helpful Report

Posted 9 years ago

Thanks for the kind words Laura! Great to hear that your experience with me was pleasant :) Once again, if there's anything else that I can help you with don't hesitate to let me know! Best regards, Chuck

Posted 9 years ago

“I am super satisfied with the covers. They look superb. Love them! I can highly recommend them. Chris”

Helpful Report

Posted 9 years ago

We're really happy to hear that you're just as happy with the new Kramfors covers, Chris :) Thanks for the great feedback. Best wishes, Felicia

Posted 9 years ago

“Wonderful workmanship! The covers fit perfectly, with just enough give to compensate for any shrinkage when washed, a problem I had with IKEA covers. Customer service was great and delivery time was faster than I excepted. Very happy customer!”

Helpful Report

Posted 9 years ago

Thanks so much for your feedback, Cathy! Good to hear that you love the new slipcovers for your Karlstad sofa :) - Felicia

Posted 9 years ago

“Cover for old Ikea sofa bed. Fantastic quality, beautiful colour and more importantly, the cover fits perfectly.”

Helpful Report

Posted 9 years ago

Thanks for your kind feedback Ann! Great to hear that the cover fit perfectly, once again sorry about the delay but glad that everything turned out alright at the end :) Let us know anytime if there's anything else we can help you with. Cheers! Chuck

Posted 9 years ago

Comfort Works is rated 4.8 based on 4,703 reviews